Shawn Gormley

Wife and I decided to purchase a certified used car though Acton Toyota and pay a couple thousand more than buying thru a private party because we thought it made more sense being that their supposed t though Acton Toyota and pay a couple thousand more than buying thru a private party because we thought it made more sense being that their supposed to go through the entire vehicle to make sure it’s a great car. Unfortunately, a few days after we bought it we took it to the car wash and immediately after being washed you could see about 30 plus chip marks on the front end. Another words, it’s as if they took a magic marker and filled in all the chip marks so that the paint looked in perfect condition. Then, about 3 days after we bought it the brakes started squealing so we took it by our usual mechanic and he said they installed the cheapest brake pads on the market and also the rotors needed replacing. Then a couple days after that the radio stopped working. We brought this to their attention and they had us bring it in for their mechanics to look at and of course they came uo with some song & dance that the 5 year extended warranty we paid thousands extra for didn’t cover any of the issues. Also, the tires are the cheapest junkiest tires you can buy so it’s absolutely horrible in the snow even though it’s an all wheel drive. In fact, our compact 2 wheel drive Chevy Sonic is ten times better in the snow. We actually won’t even drive it in the snow because it’s so bad because of the horrific tires they put on it. Needles to say, we will never buy a vehicle from them EVER AGAIN!! In fact we’re trying to warn everyone not to buy from them. They completely lied to us and especially about thev 5 year extended warranty thats absolutely useless. We’re absolutely furious with them. We paid thousands more with the expectation that it would be a better car, especially since its a a“certified” pre owned vehicle. Once they sell you the car they could care less about helping you and instead they give you the run around and absurd excuses as to why their not responsible for anything after the sell. I gave them one star but they don’t even come close to deserving even a one star. Please please please don’t ever buy a vehicle through Acton Toyota. It’s been the worst car buying experience I’ve had in over 30 years. Their just nothing but liars. More

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Good experience overall. The folks there worked with me and were very helpful. Thank you ! The folks there worked with me and were very helpful. Thank you ! More

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Acton Toyota makes buying a car easy. Their services are second to none. All of the employees are helpful. Their services are second to none. All of the employees are helpful. More

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I meet the manager’s name Shawn the money guy’s name Gonsales and the sale agent’s name Jailine.What a wonderful staff you have. They worked with me like I was their family. I am thrilled to meet the Gonsales and the sale agent’s name Jailine.What a wonderful staff you have. They worked with me like I was their family. I am thrilled to meet them. Thank you so much for everything! Jailine thumbs up🙏🏽 She deserves a raise please! More

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Very bad service dept don’t want to own up to there mistake no respect for a customer A customer should be priority an you people are the worst I will make sure I spread the word That’s service depa mistake no respect for a customer A customer should be priority an you people are the worst I will make sure I spread the word That’s service department must of never got properly trained to do there jobs Pathetic people More

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Neil, Shawn, Alex, and Michael are fantastic. I look forward to working with this team in the future! I look forward to working with this team in the future! More

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Salesman listened really well and was very helpful; financial manager very efficient and knowledgeable. Everyone was welcoming and professional. It was a terrific experience! financial manager very efficient and knowledgeable. Everyone was welcoming and professional. It was a terrific experience! More

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I definitely recommend Acton Toyota. Everyone I interacted with was personable and pleasant. They worked with me to create a purchase I was happy with. interacted with was personable and pleasant. They worked with me to create a purchase I was happy with. More

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I can't say enough great things about Shawn and Steve, who helped my daughter buy her first car. I sent a request to Acton Toyota looking for the Corolla Cross. Shawn responded back to me promptly and ga who helped my daughter buy her first car. I sent a request to Acton Toyota looking for the Corolla Cross. Shawn responded back to me promptly and gave me a great deal. Steve was very knowledgeable, professional, and helped my daughter familiarize herself with her new car. I couldn't ask for better customer service. They are great a team. More

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Acton Toyota was one of the better dealerships I have worked with. The people were very nice and down to earth, not like the typical folk you experience at dealerships. The individuals I worked with were worked with. The people were very nice and down to earth, not like the typical folk you experience at dealerships. The individuals I worked with were great - had a lot of useful information, took time to walk me through things, and seemed to be genuine. I only rate 4 star (and not 5) because there were various conversations that I had that I had to remind the employees about.. Numbers we agreed on, considerations with the trade in, which vehicle I was actually coming in for, etc. Luckily I was on my game so it ultimately wasn't a major problem. It would have been slightly better if I there was some way of these items being documented, or having the employees work with fewer customers but being able to give more attention to each. All around though, I had a good experience with this dealership. More

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