Shawn Bowers

Everyone that works at CarSmart is kind and helpful as can be. I recommend them to everyone that’s looking to buy a car! can be. I recommend them to everyone that’s looking to buy a car! More

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CarSmart. net in Tennessee (Trey Quick and Jonathan Durkee, specifically) both misled and outright lied to me about the pre-owned Audi A8 that I purchased from net in Tennessee (Trey Quick and Jonathan Durkee, specifically) both misled and outright lied to me about the pre-owned Audi A8 that I purchased from them. As I was trading my vehicle, they requested and I provided photos, videos as well as clear communications of the three imperfections of my vehicle which they would be unable to see if photos unless I specifically pointed them out. These were small issues, yet I knew any buyer would want to be made aware of them. Similarly, I specifically asked them for all issues, problems, shortcoming or “anything that I will have wanted to be told about.” Upon my inquiry “are there two key fobs”, I received the answer “yes.” After the long negotiating dance over several weeks, the car was purchased. Upon delivery, only one chip-enabled key fob was provided, and the small emergency key was missing from that. Also, the lesser issue of no manual in the glove box. It is not reasonable to think that these professionals were unaware of these issues. Their failure to communicate them to me was fraudulent. The quote for getting a replacement key fob and two replacement emergency keys (the small metal key that fits into the fob) was $935.80. They strung me along for ten days of “we’re doing everything we can, Mr Wilcox. Don’t you worry, we’ll take care of these issues.” But nothing happened. They blatantly lied during the discovery process, so why should I expect integrity now? They banked on the fact that I would eventually give up. This is not their first rodeo. If you consider buying from CarSmart.net in Tennessee, make sure to personally see the car firsthand. Do not trust them to be honest and forthright, just because you are. They will say whatever they need to sell. UPDATE: Shawn Bowers, another manager, called me after seeing this review and insisted I had never asked about the keys. Not accurate. Said he had all the recordings (but would not share those with me.) More telling is how that response underwrites how they had no intention to disclosing that the pricey keys/ fobs were missing. Never apologized for that. He asked me to text something to him and the number he provided bounced. He promised to call me back the next day with an update and then did not. I called him and, again, he promised a call the next day. Again, no call. All of this underwrites my original warnings to online buyers. This may not convince anyone to not buy from them - just know that unless you ask (or even if you do, as in my case) they will not volunteer the shortcomings. More

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Friendly. Professional. Good quality cars. B b b b b b b b b b Professional. Good quality cars. B b b b b b b b b b More

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Easiest car shopping experience ever. Matt (old Matt) and his team were great. They even let us take our dog Louie on the test drive with us! Matt (old Matt) and his team were great. They even let us take our dog Louie on the test drive with us! More

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Easy process start to end! Thanks to Matt and the team for facilitating our car purchase! Thanks to Matt and the team for facilitating our car purchase! More

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This place is great! ! Starting with the staff…… Shawn, young Matt and old Matt made it really easy to do business. 2nd car in 3 months and I’ll be back in the future. 5 S ! Starting with the staff…… Shawn, young Matt and old Matt made it really easy to do business. 2nd car in 3 months and I’ll be back in the future. 5 Stars More

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I bought the vehicle from out of state and Shawn walked through personally videoing the vehicle. After 6 hr drive the vehicle was exactly as it was supposed to be. Very pleased with the experience. through personally videoing the vehicle. After 6 hr drive the vehicle was exactly as it was supposed to be. Very pleased with the experience. More

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I am gonna be honest about my experience with Carsmart. Bought and SUV which appears to be in good shape mechanically, and cosmetically, and it’s living up to the standards. My only take back is customer s Bought and SUV which appears to be in good shape mechanically, and cosmetically, and it’s living up to the standards. My only take back is customer service which was not the best. Had to wait over a week for the vehicle after placing my down payment, and the detailing was off. I end up paying for a professional detailing. More

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Bought the absolute worst vehicle I have ever owned from this dealership and they knew it, that's why they were real nice about fixing the clunker so they could push it out the door. I should have truste this dealership and they knew it, that's why they were real nice about fixing the clunker so they could push it out the door. I should have trusted my gut and walked away and saved myself the headache and hassle. 1 and done with this dealership!! More

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Matthew was absolutely amazing with helping me get the car off my dreams. As soon as I contacted him, he immediately responded and answered all of my questions very thoroughly. Not once did he ever act car off my dreams. As soon as I contacted him, he immediately responded and answered all of my questions very thoroughly. Not once did he ever act as if I was bothering him by asking so many questions. He offered his own personal opinion, which I thought was very helpful and I was appreciative because they gave me even more security knowing that the purchase I was making was the right one. I feel like Matthew went above, and beyond to make sure that my purchasing experience was as stress-free as possible. I highly recommend anyone to him who is looking for a vehicle. I never thought that I would actually purchase a vehicle without even seeing it, but Matthew made it to where I felt comfortable doing so. When they delivered the car to me, I couldn’t have been any happier. It definitely exceeded all of my expectations. More

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