Great team would trust my car with them with no problem
at all great work
at all great work
More
by CORNELLRIC
Verified Customer
Verified Customer
Service Price Transparency
Feb 16, 2025 -
Russ Darrow Nissan of Milwaukee responded
Ric, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Matt Hansen
matt.hansen@russdarrow.com
Very respectful, professional and easy to talk to.
He was very experienced passing information about car repair status,
He was very experienced passing information about car repair status,
More
by WOLDEMICHAEL
Verified Customer
Verified Customer
Service Price Transparency
Feb 16, 2025 -
Russ Darrow Nissan of Milwaukee responded
Michael, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Matt Hansen
matt.hansen@russdarrow.com
Great advice on my car and experience on what matters my
car had been inspected at lease ten times buy the advisor found the problem
car had been inspected at lease ten times buy the advisor found the problem
More
by JGARLAND1948
Verified Customer
Verified Customer
Service Price Transparency
Feb 16, 2025 -
Russ Darrow Nissan of Milwaukee responded
Thank you for your business and this review. We're happy that Shaun and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Matt Hansen
matt.hansen@russdarrow.com
Shaun and his team in tge service department are
professional, helpful and knowledgeable in what they do for tge customer.
professional, helpful and knowledgeable in what they do for tge customer.
More
by CHEARD5171
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2025 -
Russ Darrow Nissan of Milwaukee responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if Shaun and our team can be of further assistance.
Matt Hansen
matt.hansen@russdarrow.com
Travis was not real friendly like other techs ive had in
the past. He didn’t check any of my fluids or top them off or explain clearly exactly if something was wrong other then trying to get me to pay for
the past. He didn’t check any of my fluids or top them off or explain clearly exactly if something was wrong other then trying to get me to pay for tire rotation
More
by qunnaelise
Verified Customer
Verified Customer
Service Price Transparency
Feb 06, 2025 -
Russ Darrow Nissan of Milwaukee responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Matt Hansen
matt.hansen@russdarrow.com
Shaun is ALWAYS great to work with!
This is the 2nd time I've been in for weird things going wrong with my car after recently.purchssing it in Aug, brand new off the lot. This time I ha
This is the 2nd time I've been in for weird things going wrong with my car after recently.purchssing it in Aug, brand new off the lot. This time I had it in for an oil change, a loud rattle from the moon roof while driving, and an emergency light blinking. Ended up needing a part over night. They ended up having my car 2 nights, while I got a loaner. It all ended up being fine and Shaun was very helpful and informative. However after not having my car for 2 days, even though they said the moon roof was fixed it is not. It began to rattle immediately after I took it home. It's a brand new car, and it's a very annoying, loud rattle. Also after saying twice that yes I'd like a car wash, that didn't happen either. Plus, I still have something on my car ring that looks like something they use in the shop to keep track of the keys? Just seems some things were forgotten or mismanaged after having my car for 2 days. Sorry so long. I'll need to come back to have them hear the noise.
More
by ALBRUSS
Verified Customer
Verified Customer
Service Price Transparency
Feb 03, 2025 -
Russ Darrow Nissan of Milwaukee responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shaun met your expectations. Thank you again for choosing Russ Darrow Nissan of Milwaukee. We look forward to having you as one of our valued customers for many more years!
Matt Hansen
matt.hansen@russdarrow.com
They were very nice and helpful.
They moved very quickly yet efficiently and made sure I was in and out in a timely manner
They moved very quickly yet efficiently and made sure I was in and out in a timely manner
More
by Dee
Verified Customer
Verified Customer
Feb 01, 2025 -
Russ Darrow Nissan of Milwaukee responded
Thank you for choosing Russ Darrow Nissan of Milwaukee. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Matt Hansen
matt.hansen@russdarrow.com
understanding person.
problem solver.very happy to have him. He explain every thing about the work progress.
problem solver.very happy to have him. He explain every thing about the work progress.
More
by WOLDEMICHAEL
Verified Customer
Verified Customer
Service Price Transparency
Jan 29, 2025 -
Russ Darrow Nissan of Milwaukee responded
Michael, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Nissan of Milwaukee to be a positive one. Please don't hesitate to reach out if you need anything else.
Matt Hansen
matt.hansen@russdarrow.com
Shaun is awesome
Always helping me take care of my
Nissan Altima that I drive for uber/lyft
I will always choose to go to Shaun every single time my cars need any repairs
Thank u for all u do Shaun
Nissan Altima that I drive for uber/lyft
I will always choose to go to Shaun every single time my cars need any repairs
Thank u for all u do Shaun keep up the amazing work
More
by Angel
Verified Customer
Verified Customer
Service Price Transparency
Jan 27, 2025 -
Russ Darrow Nissan of Milwaukee responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Matt Hansen
matt.hansen@russdarrow.com
The service aspect was missing in the whole transaction.
No communication on the repairs done and what needs to be done. Even though i went to Shaun before taking delivery, he didnt even mind to share a sum
No communication on the repairs done and what needs to be done. Even though i went to Shaun before taking delivery, he didnt even mind to share a summary and next steps. Very disappointed.
Ride for pickup was offered but the ride arrived a good 45 mins after the schedule. Shaun said he will book it for 12:15 PM and didnt respond to text messages when the ride didnt arrive. This left me waiting in my lobby for good 45 mins on a monday.
Not a good experience at all.
More
by BSGANI
Verified Customer
Verified Customer
Service Price Transparency
Jan 25, 2025 -
Russ Darrow Nissan of Milwaukee responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Matt Hansen
matt.hansen@russdarrow.com