Shaun Roberson

Beware of Nissan of Richmond: My Costly Lesson in Trusting Car Dealerships My experience at Nissan of Richmond was nothing short of a disheartening ordeal. They misled me into believing the car ha Trusting Car Dealerships My experience at Nissan of Richmond was nothing short of a disheartening ordeal. They misled me into believing the car had passed a Virginia inspection despite a glaring crack in the windshield. Their assurances of a replaced front suspension proved equally deceitful, as the persistent warning light stemmed from the use of a substandard part, not a calibration issue, as they claimed. Adding to the frustration, they reneged on their verbal promise to reimburse me for the windshield, despite encouraging me to sign an "as is" document. In a desperate bid to recover some of my losses, I canceled the gap insurance, anticipating a prompt refund. It's been an agonizing six months, and I'm still waiting for that check or even an update on its status. The pressure to write a positive review before even leaving the dealership should have been a red flag. Nissan of Richmond's conduct is a stark reminder of the importance of vigilance when dealing with car dealerships. Their lack of transparency, coupled with their blatant disregard for customer satisfaction, has left me feeling deeply disillusioned. I urge potential buyers to exercise extreme caution or, better yet, explore other options. I am still waiting for my refund for over 6 months. More

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Tim, Shaun, and Covey made the process of purchasing a vehicle extremely easy. They were amazing. vehicle extremely easy. They were amazing. More

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