Sharmeta Hendrickson

2+ hours for a oil change/tire rotation. Left the contents of the glove box on the passenger seat. Put the dirty cabin filter back in with acorns still lodged in the pleats. Half way home (5 Left the contents of the glove box on the passenger seat. Put the dirty cabin filter back in with acorns still lodged in the pleats. Half way home (50 mile trip) something fell from the filter and the fan started making a loud noise. Removed the cabin filter and found an acorn still lodged in the pleats and another resting behind the filter. When the tech emptied the glove box, it included two ketchup Containers. They were left on the seat under some napkins. When I leaned in to work on the cabin filter it burst on of the containers and now I have a ketchup stain on my seat. I had to return to the dealership this morning to have someone fix the cabin blower. There was yet another acorn down in the fan that was causing the noise. More

by Dschaible Verified Customer Verified Customer

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It's great! Am always treated well. Friendly. Been a customer 12 years. Great coffee2😏 Am always treated well. Friendly. Been a customer 12 years. Great coffee2😏 More

by Sharonhell Verified Customer Verified Customer

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Ms. Hendrickson was very cordial and listened to what I said! I’ll be back. said! I’ll be back. More

by MATTSONBG Verified Customer Verified Customer

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Sharmeta is great! The glove box cover was not put back correctly.after our service. One call to her & she had tech ready to install it correctly. Only downside was a 9 The glove box cover was not put back correctly.after our service. One call to her & she had tech ready to install it correctly. Only downside was a 90 return trip to have it done. More

by NANCYHOOD48 Verified Customer Verified Customer

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Very happy with the whole service process. Will return for future service needs. I hope to purchase a new Toyota in the future. Will return for future service needs. I hope to purchase a new Toyota in the future. More

by BUGGS4450 Verified Customer Verified Customer

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Lounge was clean and comfortable. Service was quick. Staff were very pleasant. Was a great experience Service was quick. Staff were very pleasant. Was a great experience More

by LOLO424 Verified Customer Verified Customer

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Friendly and uncomplicated experience. Fast and reasonably priced service. No hard sells on services or products that weren’t asked for or necessary. Fast and reasonably priced service. No hard sells on services or products that weren’t asked for or necessary. More

by debannpol Verified Customer Verified Customer

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Excellent service department. Was able to schedule service promptly and very professional service tech. Even though I have a Toyota service department closer to me I will continue Was able to schedule service promptly and very professional service tech. Even though I have a Toyota service department closer to me I will continue to drive to St. Cloud for service on my crown Toyota. More

by dougwads Verified Customer Verified Customer

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Shermeta and the whole team at St Cloud Toyota were excellent, they got me in, rented a vehicle to me got me back on the road and fixed my vehicle very quickly. I was back on my journey, w the rented v excellent, they got me in, rented a vehicle to me got me back on the road and fixed my vehicle very quickly. I was back on my journey, w the rented vehicle, maybe something like an hour or hour and a half once my the vehicle was brought in by a 3rd party. Pretty good considering I was broke down on the interstate on a Monday afternoon. I picked my vehicle up 3 days later. Kudos to the whole team but particularly to the Service and Parts departments.... as well as whoever it was in management that followed up on insurance. Pretty seamless for me. I appreciate it. More

by john@isolarmn.com Verified Customer Verified Customer

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Easy to set up appointments. I appreciated the text updates and approving services from my phone while sitting in the lounge area. Everyone was friendly an efficient! I appreciated the text updates and approving services from my phone while sitting in the lounge area. Everyone was friendly an efficient! More

by kinpmup Verified Customer Verified Customer

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