Shari Wallace

Refused to fix an acknowledged issue on a 2 year old f150. Told me to go to a different Ford dealership f150. Told me to go to a different Ford dealership More

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Dave has an unprofessional attitude Up untill now i had a bad run in with a certain employee named dave.. I was quoted a price if $360.00 for a cv axel boot replacement. He quoted me $66 Up untill now i had a bad run in with a certain employee named dave.. I was quoted a price if $360.00 for a cv axel boot replacement. He quoted me $660.00 for the repair! Keep in mind that i told him i tried to do it myself. I lacked the tools, and experience, saw it done on you tube and done in under a half hour. Video said it was for 04-2010 trucks! Yeah just a little hiccup! I was working on truck and about croaked about the price jump of $300.00. I said billxxxx he hung up! Needless to say that was unprofessional on his part, to not explain why the cost spike or to hear me out. I also bought the part from them which was supposed to have the boot clamps with the item and explained that at parts counter and they were baffled. I. Never had a bad experience with any of their team members until last night. Well i guess dave talked to other team members to not to speak with me, to me a proffesional would expect some flak, and continue to speak with a cash paying customer to explain or justify pricing and details of why so much more. In the business world this is unacceptable and unprofessional. Feelings must be put aside, if you are to conduct business. Otherwise business will not run its course. Thanks dave for the bad seed you put in your company's reputation. I tried to rectify and call you on a one on one to keep good business however you cant get past your ego. Good luck to wherever you go. Sherri did offer me a discount if $150.00. I have to say the night team is uncoropitive and price way higher no profesionalism there. Just do whatever they feel needed to save their skins More

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Reasons I Keep Coming Back - Personel Best service dept I have ever worked with. Dealt with Nate Kulland and also S Troyer. Work done sooner than expected. Clean waiting area, friendly Best service dept I have ever worked with. Dealt with Nate Kulland and also S Troyer. Work done sooner than expected. Clean waiting area, friendly staff, all questions answered and work done in timely manner. More

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Great customer service Sheri helped me with a past issue and got it resolved with satisfaction. It is nice to go to a dealership and be able to speak with the same people ev Sheri helped me with a past issue and got it resolved with satisfaction. It is nice to go to a dealership and be able to speak with the same people every single time. I think it is important to be able to trust a dealership with your vehicle. Landmark Ford has done that for me. More

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excellent service I began using Landmark in the late '90s to service my Grand Marquis. In June '17 I was forced to move on and checked the Landmark used lot and bough I began using Landmark in the late '90s to service my Grand Marquis. In June '17 I was forced to move on and checked the Landmark used lot and bought a 2016 Ford Fusion from Landmark. More

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