Shannon Way
Service Administrator/Advisor
Premier Subaru Middlebury
1660 Straits Turnpike
Middlebury, CT 06762
54 Reviews
Write a Review54 Reviews of Shannon Way
January 05, 2024
I worked with Rachel Santos when I got my Subaru Crosstrek. Rachel was very attentive, very polite and personable, answered all my questions, she was very knowledgeable of all the features. The was Crosstrek. Rachel was very attentive, very polite and personable, answered all my questions, she was very knowledgeable of all the features. The was my first time buying a car in over 10 years and this was also my first Subaru. Rachel lessened my anxieties about the process. I found that Premier Subaru team were flexible with my situation and timeframe. The other staff I interacted with to seal the deal were also pleasant. I've been back the service team, and they are very courteous and I love that they have a whole greeting team upon arrival, which makes me feel very welcomed. I would return to buy another vehicle if I needed to. The vehicle was/ is a winner - no mechanical problems whatsoever. I'm very pleased with my Crosstrek and how I have been treated at Premier Subaru Middlebury. More
Other Employees Tagged: Rachel Santos
December 11, 2023
Premier Subaru dealership is outstanding with knowledge and support. They work above and beyond to assist with any concerns. Best dealership of honesty and integrity. and support. They work above and beyond to assist with any concerns. Best dealership of honesty and integrity. More
Other Employees Tagged: Stephanie Martinelli, Carmine Valentino, Carlos Batista, Michael LaRovera , Joseph Hernandez
October 14, 2023
Dealership was pristine! Staff were accommodating, knowledgeable, and welcoming. I’m so happy I went to Premiere! Staff were accommodating, knowledgeable, and welcoming. I’m so happy I went to Premiere! More
Other Employees Tagged: Carlos Batista, Michael LaRovera , Joseph Hernandez
October 03, 2023
I found the sales person to be knowledgeable, friendly and professional as well as the business woman I worked with. After buying cars about every 5 years since 1979 this dealership is my new favorite. and professional as well as the business woman I worked with. After buying cars about every 5 years since 1979 this dealership is my new favorite. More
Other Employees Tagged: Gretchen Guevara, Carlos Batista, Michael LaRovera
September 21, 2023
Soooooo very pleased with the fantastic service Rachel provided us in buying our new vehicle! Very knowledgable and easy to work with. Made us feel comfortable and knew we were in good hands. We will be provided us in buying our new vehicle! Very knowledgable and easy to work with. Made us feel comfortable and knew we were in good hands. We will be back and will be spreading the good word about Rachel and Premier Subaru of Middlebury to all that we know!! More
Other Employees Tagged: Kerri Pacheco, Stephanie Martinelli, Rachel Santos, Gretchen Guevara, Carlos Batista
August 24, 2023
My elderly mother has purchased over 10 cars for decades from this dealership and Shannon, in particular, has helped her and gone above and beyond the general scope of service and way more than any other de from this dealership and Shannon, in particular, has helped her and gone above and beyond the general scope of service and way more than any other dealership I have worked with. Shannon is sweet, caring, and patient and always goes the extra mile to help her customers, including my mom! I can't give a better rating to the dealership only because a recent transaction she had with the purchase of a new car is where she was promised her car would have a rear backup sensor but when it came, it did not. To date, the dealership has been unwilling to provide her with this feature unless she pays more money after just having spent nearly $40k! More
July 07, 2023
We have bought many cars over the years and this was the best experience we have ever had! My wife even grew up with a step father who owned a dealership - and she never looks forward to going to the dealer best experience we have ever had! My wife even grew up with a step father who owned a dealership - and she never looks forward to going to the dealerships :) After this experience she said "I have never had so much fun buying a car" Michael made it easy and fun. Everyone we engaged with was upbeat and super friendly. Bill and Gretchen were also very helpful and made for a very smooth and pleasant experience. Cassidy pitched in when needed and he was great, too. The facility is brand new and beautiful and the service area is impressive. We had our other Subaru here for service and had a great experience with that as well. High fives for everyone! More
Other Employees Tagged: William LaRovera, Gretchen Guevara, Cassidy Vaughn, Michael Kather
April 27, 2023
Everyone I worked with went above and beyond to make the experience great from start to finish. Love my new Subaru! experience great from start to finish. Love my new Subaru! More
Other Employees Tagged: Stephanie Martinelli, Carlos Batista, Michael Kather , Joseph Hernandez
April 21, 2023
This is my fourth car from this dealership. They have a great sales, service, and management staff! They have a great sales, service, and management staff! More
Other Employees Tagged: Rachel Santos, Carlos Batista , Joseph Hernandez