Shannon Monroe

always please with the Service Dept. , that's why I keep returning. I drive from Greeneville to Johnson City because of the good service. Thanks, Kathy , that's why I keep returning. I drive from Greeneville to Johnson City because of the good service. Thanks, Kathy More

by KCLEMMER Verified Customer Verified Customer

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Always pleasant to deal with. They get me in and out quickly. They have always took care of me since i purchased the truck They get me in and out quickly. They have always took care of me since i purchased the truck More

by TNNNATE Verified Customer Verified Customer

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I'll say this. ...Shannon's help was 2nd to none. I had 4 tires delivered but I wanted to make sure the alignment was good before mounting the new tires. Initially s ...Shannon's help was 2nd to none. I had 4 tires delivered but I wanted to make sure the alignment was good before mounting the new tires. Initially said 2 weeks, but then said if I could leave the car, he'd fit me in. That type of customer service goes a long way towards receiving my continued work. More

by KDKELLER24 Verified Customer Verified Customer

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1200. 00 service did not solve my engine light problem. Now truck needs a sensor, and it is not available and there is not foreseeable date for availabilit 00 service did not solve my engine light problem. Now truck needs a sensor, and it is not available and there is not foreseeable date for availability. More

by kevans12 Verified Customer Verified Customer

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Went to dealership because check engine light came on for my brand new Trax with 500 miles on it. Wife sat there an hour and half for them to put computer on it to get code. I know from experience tha don't my brand new Trax with 500 miles on it. Wife sat there an hour and half for them to put computer on it to get code. I know from experience tha don't take but 10 minutes. Service advisor never told her what was wrong. The lady at check out told her they ordered part and we would be called back. More

by BIGVOLS32 Verified Customer Verified Customer

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As always, excellent service and professional employees doing their jobs and doing them well I’ve said this championship doing their jobs and doing them well I’ve said this championship More

by LARRYS3 Verified Customer Verified Customer

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Great service gentleman came right too me I can’t walk I’m In a wheel chair so he took excellent care to fulfill my needs and was a wonderful experience didn’t get his name but hats off too him ! I’m In a wheel chair so he took excellent care to fulfill my needs and was a wonderful experience didn’t get his name but hats off too him ! More

by freddielarge Verified Customer Verified Customer

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Overall, the service work is very good. On the occasion I wasn't satisfied, they corrected the problem. Shannon Monroe is an outstanding Service Advisor. On the occasion I wasn't satisfied, they corrected the problem. Shannon Monroe is an outstanding Service Advisor. More

by FULLBRIGHTC Verified Customer Verified Customer

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They are nice, quick, & friendly - I'll bring my truck back when needed. It's always nice to look at their new cars too. back when needed. It's always nice to look at their new cars too. More

by ZJLDMD Verified Customer Verified Customer

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by SAM.CLAWSON Verified Customer Verified Customer

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