Shannon Burris

Shannon was incredibly helpful and got my car in quick for some extra repairs that I originally didn't know about. She was kind and spoke kindly to my daughter. In fact, I will try to only to deal with Sh for some extra repairs that I originally didn't know about. She was kind and spoke kindly to my daughter. In fact, I will try to only to deal with Shannon in the future. The reason I gave a 4 has nothing to do with Shannon but I drive a Wagoneer and the loaner vehicle they gave me was a jeep truck which doesn't have a third row and not convenient for a family of 6. More loaner vehicles with third rows need to be in your loaner fleet to accommodate the Wagoneer customers. More

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Very satisfied with the Express oil change and tire rotation. Also satisfied with the customer lounge area for waiting and free Wi-Fi. rotation. Also satisfied with the customer lounge area for waiting and free Wi-Fi. More

by mark.steutermann Verified Customer Verified Customer

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Horrible customer service, do not follow up with the customer, I don’t recommend to no one customer, I don’t recommend to no one More

by Helio Verified Customer Verified Customer

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Extremely slow. Went in for a scheduled oil change and it took approximately two hours- an hour after they told me it was almost done. When I went to ask if it wou Went in for a scheduled oil change and it took approximately two hours- an hour after they told me it was almost done. When I went to ask if it would be much longer I saw the tech just standing by my running vehicle talking to someone and then it was suddenly ready to go. This service was included with my vehicle purchase but honestly I may not go back for the last included one. I also hate the air filter upsell they pull every time you go in for service. Suggest it up front or include it with the included service contract. It is an absolute waste of time. This dealer is also incapable of answering a phone call. I tried calling to ask a question about service to my other vehicle and go stuck with a bad AI voice to text bot. When it finally gave up and let me through to a "representative" I was passed to an answering machine and my call was never returned. They also re-subscribed me to their marketing texts without my consent. This dealer does everything possible to make sure you don't want to come back. Shannon was friendly and fairly helpful. More

by cjgrady Verified Customer Verified Customer

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I would give Shannon 10 stars if I could! Always great service. Thank you Shannon! Always great service. Thank you Shannon! More

by AHREN27 Verified Customer Verified Customer

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Quick, Brief and Friendly! Awesome to be in and out with ease. Thank you again! Awesome to be in and out with ease. Thank you again! More

by Brock Evans Verified Customer Verified Customer

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Had the truck for over a month, spent 4K and the original issues still exist, or the issues found to be "Not able to duplicate" are still duplicating just fine for me...this service department is a JOKE... v issues still exist, or the issues found to be "Not able to duplicate" are still duplicating just fine for me...this service department is a JOKE... voiced my opinions and discontent of the situation clearly before I left and not a single option was offered or suggested for possible resolution. More

by ramexpert5500 Verified Customer Verified Customer

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What’s the point of an appointment for an oil change if it takes 2 hours to get it accomplished. Oil changes do not take near that long. Don’t allow that early of an appointment if everything is booked. it takes 2 hours to get it accomplished. Oil changes do not take near that long. Don’t allow that early of an appointment if everything is booked. More

by nash7064 Verified Customer Verified Customer

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They did a good job. I was listened to and I felt like they understood everything I was listened to and I felt like they understood everything More

by matthewpbohm Verified Customer Verified Customer

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Very grateful for the service and attention we received when we told them why we brought our unit. when we told them why we brought our unit. More

by Felix Rodriguez Verified Customer Verified Customer

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