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Shannon Burris
Shannon Burris at Olathe Dodge Chrysler Jeep RAM
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Shannon Burris

Service Advisor

Olathe Dodge Chrysler Jeep RAM

15500 W 117th Street
Olathe, KS 66062

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4.3
19 Reviews
4.3

19 Reviews

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19 Reviews of Shannon Burris

April 06, 2025

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Employee Rating

I would give Shannon 10 stars if I could! Always great service. Thank you Shannon! More

by AHREN27
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Recommend Dealer
Yes
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Apr 06, 2025

Olathe Dodge Chrysler Jeep RAM responded

Thank you for choosing Olathe Dodge Chrysler Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Lucas Kay Service Manager 913-780-3700

April 06, 2025

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Quick, Brief and Friendly! Awesome to be in and out with ease. Thank you again! More

by Brock Evans
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Recommend Dealer
Yes
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Apr 06, 2025

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Lucas Kay Service Manager 913-780-3700

April 06, 2025

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Had the truck for over a month, spent 4K and the original issues still exist, or the issues found to be "Not able to duplicate" are still duplicating just fine for me...this service department is a JOKE... v More

by ramexpert5500
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Sebelski, Kendrick Lintecum, Lucas Kay, Shawn Dearing, Adam Barletta, Joseph Stroble , Rick Burt, Jimmy Stateler

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Apr 07, 2025

Olathe Dodge Chrysler Jeep RAM responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Lucas Kay Service Manager 913-780-3700

March 28, 2025

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What’s the point of an appointment for an oil change if it takes 2 hours to get it accomplished. Oil changes do not take near that long. Don’t allow that early of an appointment if everything is booked. More

by nash7064
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Workmanship
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Recommend Dealer
No
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Mar 31, 2025

Olathe Dodge Chrysler Jeep RAM responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Lucas Kay Service Manager 913-780-3700

March 21, 2025

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They did a good job. I was listened to and I felt like they understood everything More

by matthewpbohm
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Recommend Dealer
Yes
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Mar 23, 2025

Olathe Dodge Chrysler Jeep RAM responded

Hi Matthew: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Lucas Kay Service Manager 913-780-3700

March 20, 2025

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Employee Rating

Very grateful for the service and attention we received when we told them why we brought our unit. More

by Felix Rodriguez
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Sebelski, Kendrick Lintecum, Lucas Kay, Shawn Dearing, Adam Barletta , Rick Burt, Jimmy Stateler, Jesse Venzor, Tanner Walker

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Mar 23, 2025

Olathe Dodge Chrysler Jeep RAM responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Felix, and we're happy to hear that we met your expectations. Thank you again for choosing Olathe Dodge Chrysler Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Lucas Kay Service Manager 913-780-3700

March 16, 2025

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Employee Rating

Service center was friendly, professional and got me in and out on time with services completed More

by deborahmoreno.granuzzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Sebelski, Kendrick Lintecum, Lucas Kay, Shawn Dearing, Adam Barletta , Rick Burt, Jimmy Stateler, Jesse Venzor, Tanner Walker

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Mar 17, 2025

Olathe Dodge Chrysler Jeep RAM responded

Deborah, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Olathe Dodge Chrysler Jeep RAM. Lucas Kay Service Manager 913-780-3700

March 15, 2025

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Employee Rating

This dealership is always very professional, and they value my time. The AI chatbot that answers calls could improve though. More

by jacobconley3
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Workmanship
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Recommend Dealer
Yes
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Mar 17, 2025

Olathe Dodge Chrysler Jeep RAM responded

Jacob, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Olathe Dodge Chrysler Jeep RAM! Lucas Kay Service Manager 913-780-3700

March 15, 2025

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Great service and customer service. On time service and and a very detailed explanation on how the service will be done. More

by Lynn & Siny
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Service Communication
Recommend Dealer
Yes
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Mar 17, 2025

Olathe Dodge Chrysler Jeep RAM responded

Lynn and Siny, Thanks for sharing your thoughts about your experience with Olathe Dodge Chrysler Jeep RAM. We appreciate your business and hope to see you again soon! Lucas Kay Service Manager 913-780-3700

March 14, 2025

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Employee Rating

Great I’ve been a customer first 15 years I’m absolutely satisfied and appreciate all your hard work at keeping me as a customer More

by drewwood54
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Recommend Dealer
Yes
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Mar 15, 2025

Olathe Dodge Chrysler Jeep RAM responded

Thank you so much for your excellent review, Drew! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Olathe Dodge Chrysler Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else. Lucas Kay Service Manager 913-780-3700

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