Shannon Burris

Great job will be back for service nacho did a great job always kept me in inform always kept me in inform More

by ANALEO357 Verified Customer Verified Customer

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Clay Cooley has destroyed this dealership and I will never come back. Get out of here. never come back. Get out of here. More

by pwisshopping Verified Customer Verified Customer

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I returned to Clay Cooley Ford for the same issue that was supposedly addressed in my previous service visit. Once again, the experience has been extremely frustrating and disappointing. After paying a co was supposedly addressed in my previous service visit. Once again, the experience has been extremely frustrating and disappointing. After paying a considerable amount for repairs during my initial visit, I was forced to bring my truck back when the issue wasn’t resolved. Despite leaving numerous calls and messages, it still took over a week before I received any feedback on my truck’s status. This repeated lack of communication is unacceptable, and the fact that I had to pay more to address an unresolved issue only adds to my frustration. I hope that after this second round of repairs, the problem is finally fixed. However, my confidence in this dealership has been significantly diminished. Improvements in customer service and accountability are greatly needed here. More

by Nathan Verified Customer Verified Customer

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Much better experience than Don Davis. Seamed like they were running the shop not the shop running them. Definitely will return besides the price jumped significantly. Seamed like they were running the shop not the shop running them. Definitely will return besides the price jumped significantly. More

by Egonzalezsr Verified Customer Verified Customer

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Progress tracker said car would ready ready Friday at 6pm. Called service advisor at 11:59 am next day for an update. She finally called me 10 minutes before closing Saturday my car was ready but you wer 6pm. Called service advisor at 11:59 am next day for an update. She finally called me 10 minutes before closing Saturday my car was ready but you were Closed the next day. I had to borrow a car to get to work Monday. More

by jssrt99 Verified Customer Verified Customer

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Very easy to work with and super knowledgable. Larry Hinton is top notch. My entire family has been using him for years. Larry Hinton is top notch. My entire family has been using him for years. More

by austin63 Verified Customer Verified Customer

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Friendly and helpful. Making me write 15 words seems a bit pushy however. Just accept what I wanted to send to begin with. Making me write 15 words seems a bit pushy however. Just accept what I wanted to send to begin with. More

by B.kornegay Verified Customer Verified Customer

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The dearlership is nice and clean. Prompt and efficient service . Staff warm and receptive. Good customer service. Prompt and efficient service . Staff warm and receptive. Good customer service. More

by JOBOKE Verified Customer Verified Customer

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The communication with the entire staff was amazing, always on target always on point. It was no hassle. Probably one of the easiest transactions I have ever made in a process of a vehicle. I highly rec always on target always on point. It was no hassle. Probably one of the easiest transactions I have ever made in a process of a vehicle. I highly recommend for any service or new car purchase you buy from here. The general manager was very communicative, the finance team was nothing short then amazing they also took a time to introduced me to their service directors and tax. Should I have any issues in the future and they were eager to help and any kind of way possible. just amazing group of people ! More

by MFSINC Verified Customer Verified Customer

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Dealership is good just think it took too long to return vehicle just an opinion vehicle just an opinion More

by MARIA.ESCOBEDO312 Verified Customer Verified Customer

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