Shannon Burris

I didn't know the dealership switched to Clay Cooley. However,I was assigned a new service advisor when I called. He impressed me by honoring the price for my two new tires that another company offered. However,I was assigned a new service advisor when I called. He impressed me by honoring the price for my two new tires that another company offered. He also arranged my car to be picked up and returned from my job. He did all of this the day before Thanksgiving. It was going to be a challenge for me to leave because we were short staffed for the holidays. He made me aware of the changes in my plan and/ or coverage. More

by Holliseo Verified Customer Verified Customer

Report | Print

We received great service and a friendly atmosphere while getting our vehicle serviced . Thank you getting our vehicle serviced . Thank you More

by DARBERNETHY Verified Customer Verified Customer

Report | Print

Under new management. I will be back in about an hour and then do it again I will be back in about an hour and then do it again More

by Jay2dfw Verified Customer Verified Customer

Report | Print

Service Service was handled quickly and fairly . But all phone numbers on the text for Clay Cooley did not work. But all phone numbers on the text for Clay Cooley did not work. More

by b2schu Verified Customer Verified Customer

Report | Print

I had a coupon to get the Works for a good price. In the future the price goes up. The oil change was a quart low.. The tire damage was not detected during the TPS replacement resulting in on overnig In the future the price goes up. The oil change was a quart low.. The tire damage was not detected during the TPS replacement resulting in on overnight flat tire experience. Do you agree my service experience was negative ? More

by bgclifton Verified Customer Verified Customer

Report | Print

Great job will be back for service nacho did a great job always kept me in inform always kept me in inform More

by ANALEO357 Verified Customer Verified Customer

Report | Print

Clay Cooley has destroyed this dealership and I will never come back. Get out of here. never come back. Get out of here. More

by pwisshopping Verified Customer Verified Customer

Report | Print

I returned to Clay Cooley Ford for the same issue that was supposedly addressed in my previous service visit. Once again, the experience has been extremely frustrating and disappointing. After paying a co was supposedly addressed in my previous service visit. Once again, the experience has been extremely frustrating and disappointing. After paying a considerable amount for repairs during my initial visit, I was forced to bring my truck back when the issue wasn’t resolved. Despite leaving numerous calls and messages, it still took over a week before I received any feedback on my truck’s status. This repeated lack of communication is unacceptable, and the fact that I had to pay more to address an unresolved issue only adds to my frustration. I hope that after this second round of repairs, the problem is finally fixed. However, my confidence in this dealership has been significantly diminished. Improvements in customer service and accountability are greatly needed here. More

by Nathan Verified Customer Verified Customer

Report | Print

Much better experience than Don Davis. Seamed like they were running the shop not the shop running them. Definitely will return besides the price jumped significantly. Seamed like they were running the shop not the shop running them. Definitely will return besides the price jumped significantly. More

by Egonzalezsr Verified Customer Verified Customer

Report | Print

Progress tracker said car would ready ready Friday at 6pm. Called service advisor at 11:59 am next day for an update. She finally called me 10 minutes before closing Saturday my car was ready but you wer 6pm. Called service advisor at 11:59 am next day for an update. She finally called me 10 minutes before closing Saturday my car was ready but you were Closed the next day. I had to borrow a car to get to work Monday. More

by jssrt99 Verified Customer Verified Customer

Report | Print