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Shanna Elder
Shanna Elder at Subaru of Columbia

Shanna Elder

Service Advisor

Subaru of Columbia

1200 Interstate 70 Dr SW
Columbia, MO 65203

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4.8
307 Reviews
4.8

307 Reviews

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307 Reviews of Shanna Elder

June 04, 2026

Dealership Rating
Employee Rating

No problems. Everything goes smoothly. Wish it was less expensive. Friendly and helpful staff are a feature of each visit. More

by MrSTEFFAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

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Jun 04, 2026

Subaru of Columbia responded

It’s great to hear that servicing your Crosstrek goes smoothly and that River, Shanna, and Ethan make each visit friendly and helpful. We understand cost is important and will share your feedback about pricing with our team.

May 26, 2026

Dealership Rating
Employee Rating

River was very professional and helpful, even volunteered to drill holes to mount my license plate. Service was quick and cost was as quoted. More

by DUNLAPDAVID97
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

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May 26, 2026

Subaru of Columbia responded

Thank you for the 5-star rating! We’re glad River’s professionalism made mounting your license plate hassle-free and that your Subaru Outback service was both quick and precisely quoted. We appreciate your feedback and look forward to assisting you again.

May 21, 2026

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Employee Rating

Everyone waspolite and friendly. The service was done quickly. The price was reasonable. Would use them again. More

by KEMH58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

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May 21, 2026

Subaru of Columbia responded

We appreciate you sharing your experience with service on your Subaru Crosstrek. It’s great to know our team handled everything politely, efficiently, and at a fair price. We look forward to helping you again.

May 14, 2026

Dealership Rating
Employee Rating

Was able to get my vehicle in for service very quickly and repairs were finished in a very timely manner. More

by REDMONDRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

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May 14, 2026

Subaru of Columbia responded

Delighted we could fit your Subaru Outback into our service schedule promptly and finish repairs quickly. River is happy we got you back on the road without delay. Safe travels!

May 10, 2026

Dealership Rating
Employee Rating

Always accommodating; great follow through; excellent communications; customers are number one; really nothing negative to say; More

by Doug Garrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: J.R. Cochran, Meredith Kay, River Hopkins, Ryan Samp, Ethan Weathers

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May 10, 2026

Subaru of Columbia responded

We’re thrilled that our team accommodated your needs, delivered thorough follow-through, and maintained clear communications during your Subaru service. Hearing that you felt like a top priority truly makes our day. We look forward to assisting you again.

April 30, 2026

Dealership Rating
Employee Rating

Great service, very timely and responsive to our needs. Would highly recommend to friends and family. More

by Melissaselsor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

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Apr 30, 2026

Subaru of Columbia responded

We’re glad our team could address your Subaru Forester’s needs promptly and keep you informed throughout the visit. Thank you for recommending our service to your friends and family. We look forward to assisting you again down the road.

April 24, 2026

Dealership Rating
Employee Rating

River was very polite and quick to get my appointment started. He explained the three items that would likely need to be service the next time I come in. The area for waiting was clean and pleasant More

by cholste87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

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Apr 24, 2026

Subaru of Columbia responded

We appreciate you sharing your experience with River. He was prompt in getting your Forester’s service started and went over the three items to watch for on your next visit. It’s great to hear the waiting area was clean and inviting, and we look forward to welcoming you back.

April 08, 2026

Dealership Rating
Employee Rating

They helped me very quickly, friendly and helpful, and the job was completed very quickly! More

by Lyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers , Pete

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Apr 08, 2026

Subaru of Columbia responded

River and Ethan are thrilled they could assist your Subaru Crosstrek so promptly. We’re delighted the team’s friendly approach and quick service met your expectations. Thank you for your 5-star feedback.

March 19, 2026

Dealership Rating
Employee Rating

Great service, timely, friendly, competent - love how reliable and honest the Columbia Subaru place is. More

by WELLSC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

Report | Print
Mar 19, 2026

Subaru of Columbia responded

Thank you for sharing your experience with your Subaru Outback service. We’re glad our team’s friendly, competent, and timely approach stood out, and we look forward to assisting you again.

March 17, 2026

Dealership Rating
Employee Rating

Always a pleasant experience with Subaru of Columbia. Text updates and smooth customer service. Call me a fan. More

by JPGEMEAUX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 18, 2026

Subaru of Columbia responded

We’re glad your Subaru Outback service went smoothly and that the text updates kept you informed. Shanna is happy to know you felt well supported. Thanks for calling yourself a fan and we look forward to assisting you again.

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