Shaneisha Hickson

I love them! They are great! They always take care of me when I’m there! They are great! They always take care of me when I’m there! More

by humphriesza Verified Customer Verified Customer

Report | Print

@DennisEakinKia So I can't send a direct message. Ok, we'll make it public... essentially your service department sucks. I bought my wife a brand new 2025 Telluride SX right off the truck, hadn't eve Ok, we'll make it public... essentially your service department sucks. I bought my wife a brand new 2025 Telluride SX right off the truck, hadn't even been PDI'd, on November 14, 2024. After some discussion on price and options we agreed to a price. We did add a couple of dealer install option, rear bumper applique, side running boards, and a cargo cover. Because these were not in stock, they were ordered. A few days later we were advised the parts we in and to come in and have them installed, which we did. When we picked it up we found your service people installed the applique over a dirty bumper and even had the dirty finger prints of whoever installed it. I new one was supposed to be ordered and we were told that when it comes in you would contact us. Moreover, after a couple days of ownership, I stepped on a running board and found it was loose. Loose to the point I could move it up and down. So I checked the other side. While it appeared tight in the front, the back was loose. I figured I'd bring this to your service dept's attention when they contacted me about the replacement applique. That was November the 18th of last year. To date, we've not heard from your dealer. We even called and sent an email to your Sales Manager Joe San Nicolas, to no avail. It would appear that as soon as I gave you a check for $50K, not even credit, but real money, that we were no longer an important customer. I really don't understand this... but rest assured we learned from our mistake. More

Report | Print

Shaneisha was amazing, polite, professional, and down to eath. Clint was equally as good. I informed him, how I wanted to complete the financing and he respected my wishes. I appreciate both of them f eath. Clint was equally as good. I informed him, how I wanted to complete the financing and he respected my wishes. I appreciate both of them for making this a great vehicle purchasing experience. More

by bcm0311 Verified Customer Verified Customer

Report | Print

Very helpful. Provided a seamless service and experience through the process of buying my new car Provided a seamless service and experience through the process of buying my new car More

by Alexie Aboka Verified Customer Verified Customer

Report | Print

Shanesha was Incredible. I came in looking to get a preowned vehicle nothing fancy. She educated me on each vehicle I viewed, we took some out for a test drive and she got me I came in looking to get a preowned vehicle nothing fancy. She educated me on each vehicle I viewed, we took some out for a test drive and she got me into a brand new vehicle. Her skill is impressive. She helped me stay within my budget. She also handled everything so fast. I was in and out within a hour and a half. If you’re looking to get into a vehicle. She’s the one to go to! She gets it done and I’m sooo appreciative of her. I love my car! Marcus went through my paperwork thoroughly. Educated me on numbers and the entire process was smooth and did not take long. The care he put into ensuring I understood what I was signing and required to pay was top tier. I appreciate your service Marcus. Dominick was amazing. He was very communicative from start to finish. He was pleasant, explained what would be done with my vehicle and the time frame. He was knowledgeable and possessed so much professionalism. More

by porsha_battle Verified Customer Verified Customer

Report | Print

Great service an sales rep was awesome clean building really felt catered to easy process really felt catered to easy process More

by SUNNIESMITH87 Verified Customer Verified Customer

Report | Print