Shane Romelus

My experience with Joseph is excellent. But not happy with negotiated price. We negotiated for crv hybrid sport. When we opted for higher model of sport L the sells person instead of retai But not happy with negotiated price. We negotiated for crv hybrid sport. When we opted for higher model of sport L the sells person instead of retaining the same discount offer reduced the discount to squeeze out more from us. This behavior is bit weird. every where any customer opts for higher model gets more discount or release retain the same discount as for the original offer More

by sp_ghosh Verified Customer Verified Customer

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They found me the exact car i wanted, very, very pleased with this dealership! Thank you! with this dealership! Thank you! More

by cakasabian Verified Customer Verified Customer

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Excellent communication with all concerned with the purchase of our vehicle. Joseph, Shane and Nick come highly recommended if you are considering a purchase at Lou Sobh Honda. purchase of our vehicle. Joseph, Shane and Nick come highly recommended if you are considering a purchase at Lou Sobh Honda. More

by wright Verified Customer Verified Customer

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Mr Joseph Allen is an excellent sales professional. His communication and explanation on questions asked were clear. He was easy to contact through the whole steps resulting in the purchase of our vehi His communication and explanation on questions asked were clear. He was easy to contact through the whole steps resulting in the purchase of our vehicle. More

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After spending almost a year (yeah, a whole year! ) looking for the right car and dealing with... let's just say some interesting salespeople, I was pretty much done with the whole car-buying thing. ) looking for the right car and dealing with... let's just say some interesting salespeople, I was pretty much done with the whole car-buying thing. But then I talked to Lee Walls, and honestly, it was like a breath of fresh air. Called him around lunchtime, and right away I could tell he was different. No xx, no games, just straight talk. He was knowledgable and actually seemed to care about what I wanted. The best part? No pushing extra stuff I didn't need, no weird sales tactics. Just a straightforward deal on the car I wanted at a price that made sense. Lee's knowledgable and honest approach actually helped me drop my guard - which, if you've shopped for cars lately, you know is saying something! By the same evening, I drove the car home! Bottom line: if any of my friends or family are looking for a Honda, I'm sending them straight to Lee at Lou Sobh. Zero hesitation. More

by A Very Satisfied Customer Verified Customer Verified Customer

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Great place to shop for a car. Process was straight forward. Sales team was not pushy. Process was straight forward. Sales team was not pushy. More

by Accord Verified Customer Verified Customer

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Kim Carr was very nice and helpful through the process. She was helpful in helping me make a decision on the right car for my husband and I. We appreciate the correspondence of the team. Thanks She was helpful in helping me make a decision on the right car for my husband and I. We appreciate the correspondence of the team. Thanks More

by michellekight1 Verified Customer Verified Customer

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We drove from Richmond, VA to Cumming, GA on vacation with the plan to “hopefully” buy a new 2025 Honda Odyssey. (Low inventory and no break from full MSRP pricing pushed us out of Virginia). The e-Q with the plan to “hopefully” buy a new 2025 Honda Odyssey. (Low inventory and no break from full MSRP pricing pushed us out of Virginia). The e-Quote we received for the 2025 and my 2013 trade in was a first for me in 30 years - low pressure, “here’s our offer” was remarkable. The final estimate was close, and very fair for both Lou Sobh and us. Overall, fabulous experience with the Lou Sobh dealership. The salesman, Joseph Allen was exceptional. He almost immediately texted me after the eQuote (at my request) and kept the comms very high and quality through the process. The Honda auto quality sells the product, the Honda salespeople facilitate the transaction. Great job to Joseph for the December 2024 salesperson of the month - we were happy to hear we helped this fine salesman with the 12/2024 award. Our Finance Business rep, Andrew Fabec, who finalized our loan, paperwork, and got us on our way was an absolute magician. He was able to quickly find the Virginia DMV paperwork needed to complete the transaction for us in Cumming, GA (out of state). The iPad/electronic process was excellent and we were on our way. (Thanks again, Andrew!) Negative: Honda Finance/Fraud department. We had to wait 6 hours (!!!!) for Honda Fraud to verify our Credit Report Un-Freeze and Identity to complete the loan. (I had a backup plan with Navy Federal Credit Union and they completed this task in 5 minutes). Dear Honda Fraud - my wife was in a Honda dealership with her ID… why did it take you 6 hours to call us? (This almost cost Lou Sobh and us this deal). This wait drove my “average” score below for Honda Finance Corporation. No fault to the Lou Sobh dealership. Overall, when my 2017 Honda Ridgeline Black Edition needs to be updated (love my truck), I would again drive to Cumming, GA for another Lou Sobh deal. Quality cars, excellent customer care, my kids loved your hot chocolate, and wife loves her new 2025 Honda Odyssey Elite. I bought my 2013 Honda Odyssey touring in Knoxville, TN brand new and traded it with 221,000 miles. Kids were very sad to see their “old van full of memories” go to a new home, but we love our updated 2025. We’re headed back to Virginia today and loving the ride! I added a Google Review, Instagram hashtag posting, and Facebook comment on the Lou Sobh facebook page. Thanks again, Joseph Allen! I’ll come see you when I’m ready to upgrade my 2017 Honda Ridgeline! More

by patrickh34 Verified Customer Verified Customer

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What a lovely experience. They definitely have a customer for life in me. The experience was unmatched and I look forward to continuing business in the future. They definitely have a customer for life in me. The experience was unmatched and I look forward to continuing business in the future. More

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Sales agent Kim was great. Sales managers were great. Shane was great. Your detail shop not so much. Car was still dirty after detailing. We found gum wrspers in the ash trail Sales managers were great. Shane was great. Your detail shop not so much. Car was still dirty after detailing. We found gum wrspers in the ash trail and more inside. We have to bring it back for more cleaning. Very disappointed after the sales people did such a great job. More

by drcopelli Verified Customer Verified Customer

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