Shane McCarty

Absolutely the worst service department I have ever dealt with. Never have any loaners. Never return calls. Nerver calls when part has arrived. Went in for service, was going to be charged full price until I with. Never have any loaners. Never return calls. Nerver calls when part has arrived. Went in for service, was going to be charged full price until I mentioned a coupon I'd seen online. It's not just one service adviser. Great service starts at the top, so does abysmal service. Sales is whats keeping me coming back. Ms. Iyana Garcia is the best...5 cars and counting More

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I actually had to make my deposit and everything remotely. Mercedes of Athens helped me in every way to secure and purchase the dream vehicle for my mother. I am so grateful for their efforts remotely. Mercedes of Athens helped me in every way to secure and purchase the dream vehicle for my mother. I am so grateful for their efforts More

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Shaun, Curtis and John were amazing to work with! ! They worked hard to get me in my car and could not thank them enough!! ! They worked hard to get me in my car and could not thank them enough!! More

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I love this dealership! My first purchase was 2013 and now I’m back to purchase a second vehicle. The first one is still in good shape thanks to the service department. So m My first purchase was 2013 and now I’m back to purchase a second vehicle. The first one is still in good shape thanks to the service department. So much so that I’m keeping that vehicle too. Curtis Caldwell in the finance department also assisted me this time with this new purchase. He is friendly, knowledgeable, and outstanding with the numbers! I also made a new MBNZATHENS friend in Tonya. She was very patient with me as I tried to decide on which vehicle. She also was extremely knowledgeable, friendly, and didn’t put any pressure. She actually listened to me which surprised me as I wasn’t even listening to my own ramblings. Tonya made the entire experience from initial outreach to car purchase an exceptional experience. I would definitely recommend her as well as the dealership to anyone looking for a vehicle purchase in Athens. More

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I appreciated how Tonya Lee provided me with excellent service. She went out of her way to make sure all my questions were answered. Tonya demonstrated the options that were unfamiliar to me on the car. I service. She went out of her way to make sure all my questions were answered. Tonya demonstrated the options that were unfamiliar to me on the car. I was glad she was my sales representative. More

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Mercedes Dealership so all very squeaky clean and very polite. Just not very helpful so can't give proper rating. I'm sure the service would be first rate but I'll never know. I took a Mercedes in for at polite. Just not very helpful so can't give proper rating. I'm sure the service would be first rate but I'll never know. I took a Mercedes in for attention based on a recall notification. The letter stipulated that as well as attending to the recall, the service center would give the car a check over. I was interested in this part as I had recently acquired the vehicle and knew there were a couple of faults with it. After some time, I was handed the letter back and told the recall did not apply to my car (despite the car VIN matching the recall notice). As a result there was no further inspection of the vehicle. More

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The dealership is outstanding. Every staff member I have met has been knowledgeable, kind and helpful in every way. My salesman took the overwhelming feeling away and guided me calmly through my purchase ex met has been knowledgeable, kind and helpful in every way. My salesman took the overwhelming feeling away and guided me calmly through my purchase experience. More

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Very nice and professional. 300 for a routine service seems pretty steep. But overall, very satisfied with the quality of work and the friendliness of all associates. seems pretty steep. But overall, very satisfied with the quality of work and the friendliness of all associates. More

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Shane in the Service department is always informative, professional, answers all my questions and does an excellent job. I highly recommend him and MCB Athens professional, answers all my questions and does an excellent job. I highly recommend him and MCB Athens More

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Shane was ready with all the paper work when I arrived, kept me updated with the progress of the work, great customer service. Work was finished on time. kept me updated with the progress of the work, great customer service. Work was finished on time. More

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