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Shane Holcomb
Shane Holcomb at Clay Cooley Nissan
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Shane Holcomb

Manager

Clay Cooley Nissan

39690 Lyndon B Johnson Fwy
Dallas, TX 75237

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4.5
47 Reviews
4.5

47 Reviews

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47 Reviews of Shane Holcomb

February 02, 2025

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Employee Rating

Service was fast and my service rep was very personable and informative. Staff constantly checked in with me to ensure that I was satisfied. More

by breoshapowells
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Recommend Dealer
Yes
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February 01, 2025

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Good Dealer! Excellent service! Need add at the maintenance wash the car. My car no watch. More

by conce613
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Recommend Dealer
Yes
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January 30, 2025

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Made an appointment and was able to get in the next day. Elias Torres was a great service advisor and was able to get my appointment in and me out on time. More

by PBAKER78
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Recommend Dealer
Yes

Other Employees Tagged: Elias Torres

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January 27, 2025

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Good quality service, attentive. The representative insured my questions were answered and my needs were met. More

by p.williams0322
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Yes
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Jan 30, 2025

Clay Cooley Nissan responded

Hello P.williams0322, Thank you for your positive feedback! We’re thrilled to hear that you experienced good quality service and that our representative was attentive to your needs. Ensuring all your questions are answered is a top priority for us. Your satisfaction is important, and we appreciate your recognition of our efforts to meet your needs. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 27, 2025

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Care of attendant Quick service Information consistent Check out was simple and accurate Would recommend definitely More

by sclindaniel
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Recommend Dealer
Yes
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Jan 30, 2025

Clay Cooley Nissan responded

Hello Sclindaniel, Thank you for your positive feedback! We're thrilled to hear that you experienced quick service and found our information consistent. It's great to know that the checkout process was simple and accurate for you. We appreciate your recommendation and look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 25, 2025

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On the road again and Nissan in Cooley Texas service advisor Cean, provided great service. Thanks Monique L. More

by Mdlachappa
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Recommend Dealer
Yes

Other Employees Tagged: C'ean

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January 25, 2025

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Clay Cooley is a great place for starters. I’m a repeat client however, with each time I’ve had great customer service. I got a new vehicle this go around and just love the servicing included. More

by VERONIQUEC2408
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Osuji , Michael

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Jan 27, 2025

Clay Cooley Nissan responded

Hello Veroniquec2408, Thank you for your kind words and for being a repeat client! We’re thrilled to hear that you love your new vehicle and appreciate the quick service, even on a busy Saturday morning. It’s great to know that our team went the extra mile by washing and vacuuming your vehicle. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 24, 2025

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It’s always a good experience at Clay Cooley Nissan in Dallas! Quick, easy and friendly staff! More

by nikkibyrnes92
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Recommend Dealer
Yes
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Feb 01, 2025

Clay Cooley Nissan responded

Hello Nikkibyrnes92, Thank you for your kind words! We're thrilled to hear that you consistently have a good experience at Clay Cooley Nissan in Dallas. Our team strives to provide quick, easy, and friendly service to all our customers. Your feedback motivates us to keep delivering outstanding experiences. We look forward to seeing you again soon! Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 20, 2025

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Employee Rating

Great job! ! I will be going back to get my car serviced! Thank you so much More

by shafinney4
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2025

Clay Cooley Nissan responded

Hello Shafinney4, Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience and that you plan to return for your car servicing. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to welcoming you back soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 19, 2025

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Employee Rating

They will give you a car that they know don't work then will it breakdown and they have to go get the car they will use your xxxx payment to retrieve the car and then keep the car and your down payment res More

by JAMILLAHTYSON8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nina Thomas, Roland Lynn, Jaime Ramirez, Shawn Pickering, Jonathan Rosales, Jorge Medrano, Marilyn Leyva, Robert Burns, Justin Lines

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Jan 21, 2025

Clay Cooley Nissan responded

Hello Jamillahtyson8, We’re sorry to hear about your experience. It’s concerning to learn that you received a car that was not in working condition and that you felt your payment was mishandled. We take these matters seriously, and we want to ensure that our customers receive reliable vehicles and fair treatment. Please reach out to our customer service team directly so we can investigate this situation further and assist you in resolving any issues you’ve encountered. Your feedback is valuable to us as we strive to improve our services. Clay Cooley Nissan

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