Shane Henry
Shane Henry at Camelback Toyota
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Shane Henry

Sales

Camelback Toyota

1550 East Camelback Road
Phoenix, AZ 85014

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4.2
18 Reviews
4.2

18 Reviews

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18 Reviews of Shane Henry

March 07, 2025

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Employee Rating

Customer service very good and explaine very excellent helping customer questions and financial assistance to get car More

by Thomas dcruz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 07, 2025

Camelback Toyota responded

Thanks for the fantastic feedback, Thomas! We're thrilled to hear you had a great experience with our customer service team. Helping you navigate your questions and financial assistance is what we strive for. Enjoy your new car!

February 01, 2025

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Employee Rating

They didn’t update website or call or text back when a couple of days turned into a week!! More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paloma Galvez

Feb 04, 2025

Camelback Toyota responded

Sam, a couple of days turning into a week is certainly not the level of service we strive for, and we understand your frustration. We'd like to learn more about what happened and how we can improve our communication processes to ensure this doesn't happen again. Please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com so we can discuss this further.

July 29, 2024

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The sales team really helped me figure out I was going a wrong direction, I switched from hybrid to gas and was able to get the car I both wanted and needed. I worked with Luis, Elidio, john Farris, and S More

by DANIELLELDELISLE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Silva , Elidio Cuellar, John Farris

July 27, 2024

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The price of the truck online was fair, but once we got to the dealership they tried to increase the price by $1k. They also threw in around $1700 in dealer add-ons that weren’t disclosed until we were th More

by Buford V.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 01, 2024

Camelback Toyota responded

Thank you for sharing your experience. We're sorry to hear about the issues you faced with pricing and the trade-in process. This is not the level of service we aim to provide. To address your concerns and improve our processes, please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com. We appreciate your feedback and would like the opportunity to make things right.

June 14, 2024

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Michelle was really kind and explained everything, I’ve had nothing but issues the last few visits and she noted everything to make sure it got taken care of More

by kassidyrennaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Camelback Toyota responded

Thank you for sharing your experience with us. We're glad to hear that Michelle provided you with kind and thorough service, ensuring that all your concerns were noted and addressed. Your feedback is valuable to us, and we're committed to improving your experience during future visits. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to providing you with excellent service moving forward!

June 13, 2024

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Employee Rating

Would like to thank Shane for his patience and all of his help during the process on buying our new vehicle. More

by Kika
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

June 10, 2024

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There are closer dealerships but. I always use Camel Back because of stellar service and quality performance. More

by E_LUVSYOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergio Hernandez, Caleb Johnson

Jun 14, 2024

Camelback Toyota responded

Thank you for your feedback! We greatly appreciate your loyalty to Camelback Toyota despite having closer options. Providing stellar service and ensuring quality performance are our top priorities, and we're delighted to hear that we've earned your trust. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to reach out. We value your business and look forward to serving you again at Camelback Toyota!

May 31, 2024

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Employee Rating

Quick service. Dropped off my truck for an ding and got it back within a couple of days. More

by v.lopez0816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lou Alsaadi , Andre

May 22, 2024

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Employee Rating

Great service with no issues at all. I will highly recommend to friends and family! More

by ERICNUNEZ95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 14, 2024

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Employee Rating

It was a great experience and it did not thank long at all and the guy that help me was really nice to More

by tape-vision-0i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Terrance Borthwell

May 15, 2024

Camelback Toyota responded

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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