Sham Carty

Yoelis was great — friendly, professional, efficient. This dealership however was disappointing. On Thursday, I bought a car over the phone, put down a deposit, and was told it would be delivered to me o This dealership however was disappointing. On Thursday, I bought a car over the phone, put down a deposit, and was told it would be delivered to me on Monday afternoon. Monday rolls around, and I get a call saying that they sold the car out from under me over the weekend and the new buyer had already taken the car. Apparently Sham, who sold me the car, wasn’t working on whatever day and so no one else knew that the car had been sold? But, make it make sense. How could a car that had a deposit on it and that had a contract already drawn up and was just waiting for me to sign it at delivery not be clearly marked as sold to all the other salespeople? I find it hard to believe, but I digress. They ended up selling me a different car of the same model, but it was not the color I originally wanted and actually cost $300 more because it was the special pearl white. It worked out in the end, sure, but this was an incredibly frustrating, stressful, and unsatisfactory car buying experience as a whole. More

by garriol.si Verified Customer Verified Customer

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very bad exprience I did explain in my previous request. if you are interested further opinion some one call me. if you are interested further opinion some one call me. More

by dawoodanddawood Verified Customer Verified Customer

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My experience with this dealership was excellent. They were professional and did a great job. They were professional and did a great job. More

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Carlos and the staff did a really good job. They told me the Camry is what I’m looking for and they were right. Sham made the deal happen and I am very grateful They told me the Camry is what I’m looking for and they were right. Sham made the deal happen and I am very grateful More

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Excellent Service from a saleman, Cesar Sandoval, Sham and rest of the staff. I give them the highest rating. and rest of the staff. I give them the highest rating. More

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I have leased cars for many years but I decided to purchase a new Highlander Hybrid Limited on this go around. I had looked at many comparable suvs and none came close to the drive and styling of the purchase a new Highlander Hybrid Limited on this go around. I had looked at many comparable suvs and none came close to the drive and styling of the Highlander. I had even visited a few local Toyota dealerships and Empire Toyota of Huntington was simply the best choice. I’d like to highlight the staff who were the basis of making this dealership such a pleasure. Chelsie Aragon was my salesperson. She was knowledgeable, well spoken and attentive to my needs. From making my deal to driving off in my new car, she was completely hands on. She even helped me move the things from my old car into the new one. I have a young child, there are a lot of things! After taking delivery just yesterday, she has already reached out to let me know she is available if I have any questions or need anything at all. Chelsie, thank you for everything!!!!! I am sure you will have great success in this industry. The whole management team made an impression as well which was honestly unexpected and made for an even better experience. Larry Velasquez in finance was both professional and relatable, I have never had a good time in a finance office before. He did an amazing job getting me the best rate possible which is no easy task these days. Javier Munoz the General Sales Manager, worked with Chelsie when I first came in to discuss a possible deal; again, professional and enjoyable. Sham Carty one of the sales managers, contacted me the day prior to my delivery to assure me that my new Highlander was being prepped for my pickup the following day. Blake Heller the preowned manager, gave me a fair value for the car I had previously leased to purchase for his inventory. Nothing agreed to changed when my new car arrived, which had been my experience at other dealerships. Finally, Mark Feuer the GM of the dealership, congratulated me on my new Highlander as I was about to leave. Even if he didn’t do that I would have been impressed by him as hands down, he leads the best car dealership staff I have ever dealt with in my 25+ years of car leasing/buying. Thank you Empire Toyota of Huntington. I will for sure recommend you to everyone who is looking for a car. More

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Salesman was professional. He listened to what I both needed and wanted in a vehicle. I did not feel rushed or pressured to purchase. The salesman, Jonathan did a wonderful j He listened to what I both needed and wanted in a vehicle. I did not feel rushed or pressured to purchase. The salesman, Jonathan did a wonderful job in helping me find the right car at a price that met my budget. I look forward to recommending both him and this dealership to family and friends. Bravo! More

by MARIELOUISE13 Verified Customer Verified Customer

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I wanted to purchase a 2024 Land Cruiser. Before I went to Empire Toyota, I had visited another Toyota dealership in the area and they made the process of buying a new Land Cruiser seem diff Before I went to Empire Toyota, I had visited another Toyota dealership in the area and they made the process of buying a new Land Cruiser seem difficult. I could not get get a straight answer as to how long it would take. or even how I could buy one. Why was its mystery? Upon visiting Empire I was first introduced to Sham and then to Cesar Sandoval, who both made me feel welcomed and made it easy for me to find the vehicle I was looking for. They answered all my questions and I ordered the car that very day. While I waited for my vehicle to come in, they regularly updated me on its status. Yesterday, I picked up the Vehicle and everything was ready for me. Cesar thoroughly explained the functionality of my new truck and I was on my way. The entire team at Empire is excellent! The new Land Cruiser is a beautiful truck and I will be purchasing all my families future Toyota products, from Empire Toyota of Huntington. Thank you! Ron K More

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It was a great experience meeting with the empire Toyota team, everyone was friendly and cooperative. I got my things done smoothly. Thanks everyone especially Alex and finance director, sorry I forgot the team, everyone was friendly and cooperative. I got my things done smoothly. Thanks everyone especially Alex and finance director, sorry I forgot the name. More

by Ahmed Butt Verified Customer Verified Customer

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Evan Caicedo was the agent who assisted me and my family with selecting a vehicle that was suitable to our needs, Evan was patient, friendly and helpful throughout our visit The staff at this location were with selecting a vehicle that was suitable to our needs, Evan was patient, friendly and helpful throughout our visit The staff at this location were friendly and helpful. Thank you guys. More

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