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Shalay Lay
Shalay Lay at Walser Subaru St. Paul

Shalay Lay

Customer Specialist

Walser Subaru St. Paul

740 Concord St S
South St Paul, MN 55075

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5.0
5 Reviews

Dealership Experience

1 yr, 10 mos

5.0

5 Reviews

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5 Reviews of Shalay Lay

August 18, 2026

Dealership Rating
Employee Rating

Jennifer took the time to be a real person and she cares about you! she ran the car through the car wash and noticed the rear window whipper did not work right she had it fixed in a jiffy. totally awesome p More

by arbogastmatt73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Emerson Shea, Dan Ganzer, James Simpson, Phillip Mitchell, Maria Medina Alzate, Osica Pasachhe, Esam Rawi, Jennifer Schichel, Mark Madland

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Aug 20, 2026

Walser Subaru St. Paul responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Walser Subaru St. Paul Team

August 12, 2026

Dealership Rating
Employee Rating

Excellent attention to the customer experience. Very helpful and considerate and willing to listen to my situation. More

by Mike Jasan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Simpson , Brian Jordan

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Aug 13, 2026

Walser Subaru St. Paul responded

Thanks for rating us 5 stars, Mike! We look forward to working with you at Walser Subaru St Paul again soon!

July 18, 2026

Dealership Rating
Employee Rating

I took my car in for the free oil change. After an hour of waiting, they had not looked at the car. I was not happy. Working with the salespeople was good; working with the service d More

by nanwhiting1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Jennifer Schichel

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Jul 20, 2026

Walser Subaru St. Paul responded

Nan, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please call our General Manager Dan Epp at 651-240-7505 at your earliest convenience. Walser Subaru xx. Paul Team

July 16, 2026

Dealership Rating
Employee Rating

Quick and efficient, very professional, communication was excellent, and the overall experience was enjoyable. I'm Happy More

by fwharrisjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Epp, Dan Ganzer, Andres Flores, Phillip Mitchell, David Fuhs, Maria Medina Alzate, Cory Arndt, Angel Aguilar-Sanchez, Mark Madland , I Dont remember their names the whole dept is great

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Jul 20, 2026

Walser Subaru St. Paul responded

Hearing that our communication and efficiency made your Subaru Outback service visit enjoyable is wonderful. We appreciate your kind feedback and look forward to assisting you again. Walser Subaru St Paul Team

June 09, 2026

Dealership Rating
Employee Rating

Very professional, helpful, and informative. Felt like we were able to buy the car we wanted without being talked into newer models or more expensive trims. More

by jmahr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Simpson

Print
Jun 09, 2026

Walser Subaru St. Paul responded

It’s wonderful to hear you found our process so professional, helpful, and informative. We’re glad our team handled everything with no upsell pressure so you could drive home in your preferred Subaru. Thank you for choosing us and congratulations on your purchase! Walser Subaru St. Paul Team

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