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Chapman Chrysler Jeep

Henderson, NV

4.1
845 Reviews

930 Auto Show Drive

Henderson, NV

89014

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845 Reviews of Chapman Chrysler Jeep

September 08, 2024

I love Chrysler Dodge Having Tommie sea There is the best I will always go there Keep Tommie sea he is the best on Boulder highway More

by gwenbanks380
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommie Sea he was my dealer sale person On Boulder Highway for all 5 of by cars
Sep 09, 2024 -

Chapman Chrysler Jeep responded

Thank you for your review! We are happy to see that you had a good experience with Tommie. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

May 31, 2024

I am giving a one star solely due to how wonderful Yessica was during the sales process - if it was not for her and if you could leave no stars, I would. Aside from that, I spent 5 hours at the dealer More

by Scozza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chapman Auto Marketing, Deanna Johnson, Ashley Gonzalez, nelson lugo
Jun 12, 2024 -

Chapman Chrysler Jeep responded

Hello Scott, I understand your disappointment in not being able to get the Jeep you wanted. Unfortunately, in this case, the bank, which has the final approval, was not willing to finance this amount. We did try to offer other options, but we understand that the other options were different from what you were looking for. We hope to have the opportunity to provide you with a more positive experience in the future. Sincerely, Ryan Payne General Manager Chapman Chrysler Jeep

April 14, 2024

Went in with bad credit they ran my credit and then approved me for in house financing and told me how much I need to put down and my monthly payment. I did that and also went in to sign all the contra More

by Jm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vanessa
Apr 15, 2024 -

Chapman Chrysler Jeep responded

JM, We would like to apologize for any inconvenience this has caused. We make every effort to provide our customers with the most accurate information; there are times like this during the finalizing of a car loan. The banks sometimes ask for additional information or, as in this case, we may need a co-signer. If for any reason you do not see your refund within the three days , please contact me and I will make sure you get your refund ASAP. Thank you, Ryan Payne General Manager Chapman Chrysler Jeep

March 21, 2024

I was 58 yrs old when I purchased my first brand new car. I am sorry I purchased it through Chapman, worst buying experience ever. I had buyers remorse and tried to give the car back within the week, they wo More

by BarbCarrillo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Vaughn, Jaime Watson, Don Hamrick, Christian Pagan
Apr 05, 2024 -

Chapman Chrysler Jeep responded

Ms. Carrillo, You state that the vehicle had problems, but you never brought the vehicle in to our dealership for repairs nor did you bring it to any other Jeep dealership for these concerns. You state that we offered you GAP insurance as a free birthday gift, and you bring this up years after purchase with no documentation. This is not something we do and in your contract you clearly opted for this coverage and the charges where very clearly signed and authorized by you. The charges were dropped because they are clearly baseless and without merit. We wish that we could have satisfied you, but in this case you gave us no opportunity to resolve any problems your vehicle had, and the demand for $10,000 for no reason was absurd. Best Regards, Ryan Payne General Manager Chapman Chrysler Jeep

Apr 06, 2024 -

BarbCarrillo responded

I did take my car in. And as soon as i mentioned it was a lemon no documentation was made. I lived in Oregon for a little while and the vehicle was raken to a dodfe dealership. I spoke with joe Vaughn, christian Pagan, Don Hamrick, jaime watson was the salesman and he dod make the offer gap ins. and a couple of others. Should impost the old emails. And the picture that shows the math error. You know what you did, and you continue to do the same with other customers.i am not the only one complaining about your business. I was thinking about just sending a letter to Christopher Strahan. But like in court i lost because i signed the contract. I wont ever shop at your dealership again, neither will my friends. As a matter of fact a friend of mine stopped in then realized this was the dealership i was talking about and they wenr elsewhere. Like i said i was 58 years old, my first brand new car purchase,and my first time coming to a deership on my own. And you took advantage. i tried to give it back within 3 days and was told the edrs was already completed. I actually should have been able to. And at one point with the issues with the vehicle, i was offered to trade it for a ford escape with 80k miles. You calling this situation and my comments absurd is on you. Is rhat your idea of customer service.

December 23, 2023

I was lied to, scammed out of 10k dollars and then more when I canceled the warranty. The page in my contract for gap insurance I'd not signed by me, but the dealership has a copy with my signature on it. More

by BarbCarrillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jaime Watson, salesman Alina shell attorney
Jan 03, 2024 -

Chapman Chrysler Jeep responded

Barb Carrillo, I checked our system, and I can’t find any records of you coming in for service work. I would be happy to talk with you, but as far as I can tell, you haven’t spoken to anyone at the dealership. Is it possible this is the wrong dealership? Sincerely, Ryan Payne General Manager Chapman Chrysler Jeep 702-558-3046

Jan 03, 2024 -

BarbCarrillo responded

I have spoken with several.people at the dealership, they also responded when i reprted the issues to the BBB.

December 04, 2023

I bought an 06 Wrangler on bringatrailer. com and took it to Chapman for an inspection before driving it across the country back to Michigan. Adrian took great career of me and I highly recom More

by ukgarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Dec 05, 2023 -

Chapman Chrysler Jeep responded

Thank you for your review! We are happy to see that you had a good experience with Adrian. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

November 09, 2023

Richard Cardosi was my Service Rep and the first face I met at Chapman Jeep. He was very gracious and kind when I showed up to make a recall appt for my 2008 Jeep. He was punctual with emails, invoices and More

by barbaragraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Cardosi
Nov 13, 2023 -

Chapman Chrysler Jeep responded

We appreciate you taking the time to share your experience with Richard Cardosi. We look forward to continuing to serve you in the future. Wishing you many happy and safe miles!

October 07, 2023

I trust my car will have the best service at Chapman. Four and a half years and my Compass is still running great. Let me add Cody to being among the best of the service advisors! I took my car in Sep More

by Larendo2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
Oct 09, 2023 -

Chapman Chrysler Jeep responded

Thank you for taking the time to provide us with a positive review of your experience with Cody. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

October 01, 2023

I was so lucky to find Manny at Chapman Chrysler Jeep. My car's battery light came on, then my air conditioner when off, and it was almost 100 degrees outside. I had no idea what was wrong with my car, More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny , service rep, and all who worked on my car
Oct 03, 2023 -

Chapman Chrysler Jeep responded

Thank you for taking the time to provide us with a positive review of your experience with Manny. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

September 13, 2023

ANTONIO MAGANA & NELSON LUGO WERE AMAZING! !! I RECOMMEND THEM TO EVERYONE, THEY MADE THINGS EASY AND FAST AND WAS ABLE TO GET A GREAT DEAL ON THE JEEP WE WANTED! THEY ALSO TOOK CARE OF MY TR More

by KARINA M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Magana, nelson lugo
Sep 14, 2023 -

Chapman Chrysler Jeep responded

Thank you for taking the time to provide us with a positive review of your experience with Antonio and Nelson. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

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