Seth Sonstein | Page 38

I bought a car on 6/14/2020 and on the very next day I was stranded, the car would not turn on after visiting a store. Despite the unfortunate and inconvenient situation, Jim (our salesman) was available was stranded, the car would not turn on after visiting a store. Despite the unfortunate and inconvenient situation, Jim (our salesman) was available on his day off and he tried his very best to help us troubleshoot. When it still didn’t work he gave us all information we needed to get our car towed to the dealership. Thank you Jim. The next morning we received a call from JP telling us he had received our car. He was very good about keeping me up to date on the status of my car and letting me know what to expect. I was given a loaner car in place of mine to alleviate frustration and keep me living my life, thank you JP. I believe my car was taken care of in a reasonable amount of time and I thank the whole team involved. More

by ebradley124 Verified Customer Verified Customer

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The salespeople are nice and try very hard to help you out. They're honest and easy to talk to. The handoff between salespeople, finance, etc is crap though. After the price negotiation, it took a week to out. They're honest and easy to talk to. The handoff between salespeople, finance, etc is crap though. After the price negotiation, it took a week to get the papers together. Complete circus. The second session guy didn't even know if I was buyingoreasing, and had to waste my time with reading the manuals to me bc the finance guy wasn't ready for me until an hour after I was asked to come in exclusively to talk to the finance guy. Everyone individually did their job well, the organization between people and explaining to the customer what was necessary and when was dirt lacking though. More

by Ajc Verified Customer Verified Customer

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Excellent service. I did not feel pressured to purchase or be pushed into purchasing things that I did not want to purchase. Very pleasant leasing experience with Kelly Madden. or be pushed into purchasing things that I did not want to purchase. Very pleasant leasing experience with Kelly Madden. More

by Steve Verified Customer Verified Customer

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Our 2nd Subaru from Bob Baker, easy to work with, nice friendly people. Our sales person, Yuri Ganzha was great! Very friendly, and. knowledgeable Thanks friendly people. Our sales person, Yuri Ganzha was great! Very friendly, and. knowledgeable Thanks More

by laurawilley Verified Customer Verified Customer

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My first contact was with Internet Sales: Very quick to respond and set up a test drive appointment. No waiting when I arrived, had a sales rep take over, and it was a very good experience. I actually go respond and set up a test drive appointment. No waiting when I arrived, had a sales rep take over, and it was a very good experience. I actually got a better deal on a better vehicle, and no pressure. More

by allanb.ross Verified Customer Verified Customer

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Sale person Joshua was wonderful, pleasant to talk to and willing to help. But the internet sale person Jill quote the wrong price for the car we were intrested in. I call and confirm price before take the 1 willing to help. But the internet sale person Jill quote the wrong price for the car we were intrested in. I call and confirm price before take the 1hr driver. After we got to the dealership then I was informed about the mistake. I was upset and disappointed with the tactic the online sales person used; baited and switched. More

by Kovido1904 Verified Customer Verified Customer

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Bought a new Subaru Ascent. Josh Perry was great. I am excited about my new car and it’s going to take awhile to learn it all! Thank you. excited about my new car and it’s going to take awhile to learn it all! Thank you. More

by suzannegurley1 Verified Customer Verified Customer

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I appreciate you being open during the pandemic and I love the car. However I think I should have been offered a 0% rate rather than 4; I was not offered deferred payments while other dealers are. The re love the car. However I think I should have been offered a 0% rate rather than 4; I was not offered deferred payments while other dealers are. The registration fees should have been included and they were not. I surprisingly received a bill for $318. More

by heidiblueib Verified Customer Verified Customer

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I called ahead for a Subaru Ascent, and spoke with Jill, who was very helpful. When I got to the dealership it was ready for our test drive. Everything went smoothly and we got a fantastic price on our new who was very helpful. When I got to the dealership it was ready for our test drive. Everything went smoothly and we got a fantastic price on our new car. I was pleased with the whole process. More

by theresa16 Verified Customer Verified Customer

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Great working with Sales person Christy . The dealership was low pressure and honest. We didn't feel like they were playing games and the process was smooth. . The dealership was low pressure and honest. We didn't feel like they were playing games and the process was smooth. More

by johndhurley Verified Customer Verified Customer

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