Seth Sonstein
Seth Sonstein at Autonation Subaru Carlsbad

Seth Sonstein | Page 21

Sales Manager

Autonation Subaru Carlsbad

5500 Paseo Del Norte
Carlsbad, CA 92008

Contact Me
not yet
rated
511 Reviews

Dealership Experience

10 yrs, 11 mos

Industry Experience

28 yrs, 1 mo

Specialties & Trainings

VW and Subaru brand specialist. Inventory Management, ADP Certified, CDK Certified. Dealerbuilt Trained, Reynolds and Reynolds Trained, Subarunet, VW Hub, and VW Extranet expertise.

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rated

511 Reviews

Write a Review

511 Reviews of Seth Sonstein

January 03, 2021

Dealership Rating

I reached out to the internet sales department and all communications was done through emails and text messages. Everything went smoothly when I arrived and everyone is friendly. More

by mailahb9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Bautista, Billy toolen

Jan 04, 2021

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback!

January 02, 2021

Dealership Rating

This dealership is fantastic. Just bought a car for my son on December30, 3020! DustinThompson was our salesman and he was absolutely incredible!!! Professional and efficient not pushy! Made us feel impo More

by lisamlanza63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dustin Thompson

Jan 05, 2021

Autonation Subaru Carlsbad responded

Lisa and Cole- you are very welcome! We are glad you chose Bob Baker Subaru and that Dustin was able to help you out! We hope to work with you again in the future!

January 02, 2021

Dealership Rating

I don't believe the Bob Baker sales force realizes what the referral service from Costco means. They ignored the referral entirely. Instead they channeled the bargaining into the typical shuttle between th More

by jwmullender
Customer Service
Recommend Dealer
No

Other Employees Tagged: Austin

Jan 21, 2021

Autonation Subaru Carlsbad responded

Thank you for taking the time to share this feedback. I will speak with our team to ensure everyone is fully up to date on what the Costco referral program entails. If you'd like to go over the details of your sale in greater depth, please feel free to reach out directly. Thanks, Don Elliott - Customer Service Relations Manager - (760) -804-5038

January 01, 2021

Dealership Rating

People are all friendly and helpful. I feel I got a good price. I wish the transaction could have taken less time. It took about four hours, and about three after we finished our test drive. More

by Mike
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelley Madden, The man that handled the lease documents was a pleasure to work with.

Jan 05, 2021

Autonation Subaru Carlsbad responded

Thank you for the feedback, Mike - we will pass it along to the team. Your business is much appreciated by all of us here at Bob Baker Volkswagen Subaru and we hope to see you again in the future!

Jan 05, 2021

Mike responded

You have a great team there. I understand that you are going to add to the finance staff to speed things up. That will help. Another suggestion would be to offer to provide documents you expect people to sign ahead of time. People that wanted to read them would be better prepared to sign them quickly. Mike

January 01, 2021

Dealership Rating

Jason Field did an amazing job for us. He was friendly,, courteous, patient and helpful. We would choose him again. He is a great asset to your business. More

by laurainekinney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Field

Jan 04, 2021

Autonation Subaru Carlsbad responded

Hi Lauraine! Thank you for taking the time to share your experience with Jason at Bob Baker Subaru! We appreciate your review! See you next time!

January 01, 2021

Dealership Rating

Batista was very knowledgeable a good professional and courteous. I was in the process of refinancing my house, I had to wait until it was done to buy the car and Batista called me few times to update the More

by gg774585
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luiniery Batista

Jan 05, 2021

Autonation Subaru Carlsbad responded

Thank you for this wonderful feedback about Batista! We're glad to hear that he delivered five-star service throughout your experience with us and we hope you're enjoying your new vehicle so far. Take care and we'll see you next time here at Bob Baker Volkswagen Subaru!

December 31, 2020

Dealership Rating
Employee Rating

The sales person was rude at times, (talked over customer, did not listen, and pushy at times) however we were able to work thru it and the sales manager worked a good deal. Other issues include th More

by Jeep
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luiniery Batista

Jan 05, 2021

Autonation Subaru Carlsbad responded

Thank you for bringing this to our attention. Please reach out to me to discuss further action. Thanks, Don Elliott - Customer Service Relations Manager - (760) -804-5038

December 29, 2020

Dealership Rating

Jim was our client advisor and we could not have had a better experience. He was very knowledgeable and we didn’t feel pressured to make any decisions. Very happy with the service we received from everyon More

by orarafam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joshua Perry, Jim Mirreghabie

Dec 30, 2020

Autonation Subaru Carlsbad responded

We're glad to see Jim and Josh took great care of you during your recent visit to Bob Baker Subaru! We look forward to working with you again in the future!

December 29, 2020

Dealership Rating

Everyone was extremely helpful and kind. They were genuinely interested in what I wanted and able to get me a price I can afford without sacrificing things important to me. More

by llmadamba
Recommend Dealer
Yes

Other Employees Tagged: Yuri Ganzha

Dec 29, 2020

Autonation Subaru Carlsbad responded

Thank you for reviewing Bob Baker Subaru! It was so kind of you to share your experience.

December 24, 2020

Dealership Rating

4 stars. Could have been a 5 star but the paperwork took way too long, especially when we were paying cash. Nice and clean dealership. More

by theauto222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Mang

Dec 24, 2020

Autonation Subaru Carlsbad responded

Thank you for your kind words, and we apologize for the lengthy visit. We hope you'll reach out with any further questions or concerns.

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