Seth Dustin | Page 20

Wow. I have gotten haircuts that took longer than buying a new truck at Gladstone Toyota. I wanted a four-wheel drive to replace my old 2WD Tacoma. Sou Chou showed me a couple of good used trucks (Toyota Ce a new truck at Gladstone Toyota. I wanted a four-wheel drive to replace my old 2WD Tacoma. Sou Chou showed me a couple of good used trucks (Toyota Certified, which is a major advantage and a comfort). I chose a manual shift, which can be hard to find, and he got my old truck appraised in a flash. I financed the new truck at a very favorable rate, and drove it home two hours later. I couldn't be more pleased . Sou got me some coffee, and by the time we had discussed the economy, he was handing me keys. Seth and David Ruppert came over and were very cordial, while Dave Elder did the appraisal. It was all one big family gathering. I would admit that I did not do much shopping around beforehand, because I don't enjoy being "sold" at every dealership in town. I looked at one used car lot, and was quoted a very attractive price...attractive until I researched the Internet and found the history of 42 incidents. Gladstone showed me the CarFax on my choice, and it was all scheduled maintenance. They also showed me their buy-in cost, their costs to bring it up to Toyota Certified, and their profit margin. The profit was so slim as to be nothing to negotiate over. I had always been told that there was 20% of the price to negotiate, but this was more like 4%. When a vehicle is Toyota Certified, it's as good as new and is warranteed for as long as I will probably be driving. Others say Gladstone's service is just as good as their sales, and I believe it. I would certainly send my friends to Toyota of Gladstone, without hesitation or reservations about it. John S. More

Report | Print

Seth is friendly, knowledgeable, and truthful. He treated me with respect and kindness. His customer service is excellent.I would recommend him to my family and friends without hesitation. Everyone at the de me with respect and kindness. His customer service is excellent.I would recommend him to my family and friends without hesitation. Everyone at the dealership was friendly and personable. They all seem to enjoy their jobs and are proud of their products and service. I had a really great experience, and I love my Scion iQ!!!!!! More

Report | Print

I appreciated both Seth's no-nonsense approach to the transaction and his sense of urgency in meeting my purchase timing goals. He was focused and flexible in supporting my needs (evidenced by the work- transaction and his sense of urgency in meeting my purchase timing goals. He was focused and flexible in supporting my needs (evidenced by the work-around used to support my partial credit card payment). More

Report | Print

My initial contact of Seth Dustin was by phone. He was very friendly, knowledgeable, seemed to genuinely care about my needs. Face-to-face contact was again very positive. In fact all the staff that I c very friendly, knowledgeable, seemed to genuinely care about my needs. Face-to-face contact was again very positive. In fact all the staff that I came in contact with were very polite, respectful and relaxed, which served to make me feel more relaxed. Seth was very thorough in explaining the workings of the Venza and assured me I could contact him at any time if I had additional questions. The whole buying procedure was quite pleasant. More

Report | Print

Seth provide Sherri and i with the most pleasant car buying experience. He knew his stuff,was honest and up front about all the details of the process, explained everything very well. I would recommend buying experience. He knew his stuff,was honest and up front about all the details of the process, explained everything very well. I would recommend him and this dealership if you are looking to buy a Toyota. More

Report | Print

I am so pleased with working with Gladstone Toyota and specifically Seth and Rodell. Seth contacted me immediately when I entered information online. He was professional and I felt I could trust him imme specifically Seth and Rodell. Seth contacted me immediately when I entered information online. He was professional and I felt I could trust him immediately. For about 6 weeks we talked via email. He was supportive and helpful. Even the General Manager, called me to see if Seth had helped me and he too was professional and not assertive or pushy. When I arrived at the dealership: I was greeted at the door and Seth was paged and talked to me within 3 minutes. Rodell became my sales person since Seth was delivering a car. What an amazing young person:Respectful, charming, knowledgeable and extremely helpful! Rodell showed me the cars and then helped me through each phase of purchase. I looked at purchase/lease, knew what I wanted to pay and how much I wanted for my trade in. They did it!! I drove out with a brand new beautiful silver Toyota Prius!! I even get 2 years free maintenance!! I will recommend Gladston Toyota and both Seth and Rodell to everyone. Margaret More

Report | Print

first time buying at Gladstone Toyota. WE had an amaxing experience. I loved when they drove our Rav4 into the showroom and went through all the features. We would buy antother car from this group of peop experience. I loved when they drove our Rav4 into the showroom and went through all the features. We would buy antother car from this group of people agian in the futrue. More

Report | Print

WENT ON LINE THRU COSTCO- SETH CALLED WITHIN 30 MINUTES - TOLD HIM I WAS READY TO BUY AND ALSO SAID EXACTLY WHAT I WAS LOOKING FOR (2011 TOYOTA SEQUOIA SR5 BLACK WITH LEATHER INTERIOR)AND HE SAID IT WOULD TA TOLD HIM I WAS READY TO BUY AND ALSO SAID EXACTLY WHAT I WAS LOOKING FOR (2011 TOYOTA SEQUOIA SR5 BLACK WITH LEATHER INTERIOR)AND HE SAID IT WOULD TAKE A DAY OR TWO TO GET IT FROM ANOTHER DEALER - I CALLED HIM BACK AND SAID WE WOULD TAKE IT AND IT WAS AT DEALERSHIP ON THIS PAST MONDAY - WE COMPLETED THE PAPER WORK (WITH PAT) AND THE VEHICLE IS IN OUR GARAGE AS WE SPEAK.BEST SERVICE I HAVE EVER HAD WITH A CAR DEALERSHIP. WE HAVE OWNED THE SAME TYPE OF VEHICLE FOR THE PAST FIVE YEARS AND BOUGHT IT FROM ANOTHER TOYOTA DEALERSHIP (WHICH I SHALL NOT NAME) AND WOULD NEVER GO BACK TO THEM AGAIN - WHICH IS WHY I CONTACTED COSTCO INSTEAD OF GOING INTO A DEALERSHIP THAT I DID NOT KNOW BASED ON MY PRIOR EXPERIENCE WITH TOYOTA. PAT TOOK OVER FOR SETH WHO WAS LEAVING FOR VACATION. HE HAD BEEN GIVEN ALL OF THE INFO AND WAS SO EASY TO DEAL WITH AND EXTREMELY HELPFUL. I WOULD TELL MY FRIENDS ABOUT GLADSTONE TOYOTA AND GIVE THEM MY HIGHEST RECOMMENDATION. THANK YOU, CHERYL AND TIM BOYCE More

Report | Print

Seth was very straight forward in his answers, very helpful and very easy to work with as we picked our newer 2011 used Toyota Camry. We are very happy with the deal we ended up with and felt completel helpful and very easy to work with as we picked our newer 2011 used Toyota Camry. We are very happy with the deal we ended up with and felt completely comfortable at this dealership. Didn't feel the high pressure that you would normally feel at other dealers. Really appreciate the personal attention Seth gave us and all the help in finding our car. Thank you More

Report | Print

First, I did some research and went to several dealers before buying at Gladstone. I first test drove the truck I bought at Broadway Toyota and liked it but when the salesman's manager came out with the before buying at Gladstone. I first test drove the truck I bought at Broadway Toyota and liked it but when the salesman's manager came out with the pressure on and even insulted me I walked out. He tried to tell me that Gladstone would pull me in with a cheap price on the internet, jack it up later and then sell me something I didn't want. Like his sales tactic, he was dead wrong. I got an online quote from Seth that was $4800 less than MSRP ($400 better than any other dealer). Keep in mind this is with available rebates (one I declined to get 0% financing). I came down to test drive it and Seth introduced me to Dan in sales that took care of me. He was knowlegable, didn't push or pressure and listened to what I said. Good job. Then out comes the dreaded manager. Zack is a laid back guy that legitamitely seems to love the trucks he sells (take a look at the truck he drives). He put no more pressure than Dan did. After about 2 hours of test driving two trucks back to back over and over I finally made up my mind (Two hours after they closed). The one I decided on was not on the lot in the color I wanted so Zack ordered it for me. It took 4 days to get it but for my only complaint, I'm happy. Still got me a good deal well under MSRP, took my damaged trade in, and threw in a couple extra options I didn't expect. They also showroom deliver every vehicle so they can't hide anything. Keep in mind that you can negotiate warranty and protection options... More

Report | Print