Seth Bridge

Great experience from entering the dealership to exiting with a new car. Sales rep Gloria Prosper was knowledgeable and professional. with a new car. Sales rep Gloria Prosper was knowledgeable and professional. More

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Let me start off by I have purchased 8 cars in 9 years and this isn't my first rodeo. The people at this dealer are horrible and they have no moral compass or values whatsoever other than selling you a c and this isn't my first rodeo. The people at this dealer are horrible and they have no moral compass or values whatsoever other than selling you a car. If you are willing to negotiate and buy on the spot it might be ok, but it is extremely high pressure with a bunch of sharks running around in suits... I went in on the last weekend of the month to work out a killer deal on a new X5. I cooked something up with Kyle and the service manager was Seth. Both seemed like straight shooters until they gave me an offer they stated would not be available if I didn't sign that night and if I walked out on them they reassured me I wouldn't like the numbers the next day. I walked out and was greeted to countless missed calls from both of them the next morning guaranteeing the same deal. THAT WAS MISTAKE NUMBER ONE. When I told them I'd like to place a deposit they dug their heels in that the market was too competitive and they did not take deposits. Every single car was first come first serve. MISTAKE NUMBER TWO. I then worked it out with them I would be there that next day and left to arrive. I told them I was arriving and left for the dealer. I showed up to sign and drive off with a new car (also had my two keys and the title and trade vehicle) and they said I needed to wait 10 minutes. MISTAKE NUMBER 3 They then informed me another couple was in the store and had drove the vehicle and was running numbers with another sales person. They told me shortly after the car I came to pickup was sold even though neither myself nor the other couple had paid anything yet. MISTAKE NUMBER 4. The sales person tasked with delivering this news is the direct reflection of the non existent moral compass your new car sales manager Seth has. He wouldn't look me in the eye or say a word to me. MISTAKE NUMBER FIVE. Kyle then had the audacity to ask me if I wanted to look at other cars they had and I told them I had a sour taste in my mouth and I wouldn't be buying a car from them. Then poor Kyle called me all Sunday to try and argue a deal on a car on a similarly equipped X5. They explained they would honor the same trade value and % off MSRP. The caveat was they did not have the car yet and it was in transit to another dealer they would swap with. They insisted I show up that day and sign a purchase and sale agreement along with a financing agreement even though the car had not landed yet at the dealership in Nashua. This is fishy to say the least, considering they said the car would not land for 7-10 days. MISTAKE NUMBER SIX. I promptly explained my predicament to other dealers who said that was not cool. I ultimately purchased an even nicer car from a different local dealer on the same weekend with a better discount off MSRP. I hope people look at this review and realize this dealer is willing to burn bridges and make things unenjoyable. I highly recommend people cross shop with other dealers and see if they have a more pleasant experience elsewhere because buying a BMW shouldn't be a sucky time, it should be fun. More

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