Seth A Tearney

I was at Heiser Toyota before moving to this area, and Russ Darrow is closest to me. The service rep I worked with was very brash and made me feel stupid for explaining what I was told was wrong with my c Russ Darrow is closest to me. The service rep I worked with was very brash and made me feel stupid for explaining what I was told was wrong with my car. I think he could tell he was upsetting me because he warmed up by the end of the conversation, but if Heiser was closer I would continue using them as I’ve had nothing but friendly experiences there. I also think its absurd they charge a 3% fee on credit card transactions?! You mean to tell me I’m getting thousands of dollars worth of service with you, and you’re going to charge me an extra 3%… neither Heiser or Wilde (both Toyota dealers Ive used in the past) charge extra because you use a credit card. More

by Jessielee141 Verified Customer Verified Customer

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Friendly and knowledgeable staff. Quick and reliable service. That's why I always come back. Highly recommend. Quick and reliable service. That's why I always come back. Highly recommend. More

by dshouse517 Verified Customer Verified Customer

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Always a friendly and helpful experience. If there is a problem they always come through and make it right. Love the store! If there is a problem they always come through and make it right. Love the store! More

by LWEISS76 Verified Customer Verified Customer

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Pleasant service, people greeting you when you walk through the door. Seth, the service coordinator, was very helpful and explained the process with me. through the door. Seth, the service coordinator, was very helpful and explained the process with me. More

by Deb_orth Verified Customer Verified Customer

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Very satisfied. Appreciate all the assistance that was given and the quality of work. Been going here for years Appreciate all the assistance that was given and the quality of work. Been going here for years More

by moranfive Verified Customer Verified Customer

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Russ Darrow Toyota of West Bend is my only stop for cars since 1994. The best selection, best price and best service. Fantastic Price! My family members and I will only purchase from this dealership. We since 1994. The best selection, best price and best service. Fantastic Price! My family members and I will only purchase from this dealership. We also have all of our regular service completed here. The service center and the people (Seth!) are the best around. They don't push unnecessary service and always make you feel comfortable with any discussion regarding available services. As a single woman, that is sincerely appreciated. This is a 'No Worries, No Hassel,' dealership on all accounts from trade in, to purchase, to service. More

by Toyota Gal Verified Customer Verified Customer

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Very good customer service. .. they are always pleasant and explain everything easy enough for me to understand .. they are always pleasant and explain everything easy enough for me to understand More

by Karen Verified Customer Verified Customer

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The Russ Darrow service is the best! Very friendly and respectful so I give them an A++ Very friendly and respectful so I give them an A++ More

by P.CLER Verified Customer Verified Customer

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Scheduled service was timely and as requested. Multi point car check completed and reviewed for needed maintenance. Satisfied with great and timely service. Multi point car check completed and reviewed for needed maintenance. Satisfied with great and timely service. More

by momharpold Verified Customer Verified Customer

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Great service from the front desk employees as well as the mechanics. Plain and simple explanations for customers. the mechanics. Plain and simple explanations for customers. More

by Deb_orth Verified Customer Verified Customer

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