Service Team | Page 3

Horrible service by oil change manager I booked an appointment for oil change with the oil change center and I got there 30 minutes early. After two hours and asking several times to the oi I booked an appointment for oil change with the oil change center and I got there 30 minutes early. After two hours and asking several times to the oil change manager he finally “found” my paperwork and proceeded to make me wait another hour because “I lost my place in line” More

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Horrible Customer Service! If I could give zero stars, at this point I would! This business clearly only caters to clients who have bought brand new and high-end vehicles, such If I could give zero stars, at this point I would! This business clearly only caters to clients who have bought brand new and high-end vehicles, such as Lincolns. We had purchased 2 vehicles from them (used fords) and the dealership and it's employees have done nothing but lie from the beginning. They did not disclose the "requirements" for their "free oil changes and engines for life." It's not a good deal and you ultimately pay for it. They've tried to tell us service needed to be done when it didn't. For example my husband had replaced his own brakes and 2 weeks later when he took it in for an oil change, a service advisor came to tell him that his brakes were in horrible shape and needed to be changed ASAP. The advisor turned red and back tracked when informed they had just been replaced. The list goes on and on. On the last oil change a rag was left hanging from the oil compartment.... I had scheduled 3 recalls to be repaired back in May, I'd purposely waited to have them all done at once because like a normal person I need my vehicle and I also waited until parts were confirmed as available. The SA offered me a loaner and said I'd have the next one available. After over a week of waiting I called back. A different SA could not find any information about me. So we scheduled without a loaner at a time when I could be without the vehicle for a few days. When I picked it up, I was informed one of the repairs wasn't done because the parts were suddenly on back order. The SA said she would call me when the parts arrived. I asked how long of a repair it would be, if it would be a "waitable" amount of time. She said absolutely, should only take about an hour, not much longer than an oil change. Months go by, never heard from them. While my husband and I were there for his oil change we asked about scheduling for the repair. I mentioned the previous scheduling and how that SA had said she would call me when the parts got in. The advisor was very rude and demeaning, insinuating I was confused because it's "not their responsibility to inform me of a recall, it's Ford's." I clarified for him because he clearly hadn't been listening. The other SA overheard, could see i was getting upset and jumped in at that point. We asked how long the repair would take, this time, she said a full day! So we scheduled an appointment over a month out, on a day my husband could take off and be available to get our kids to school. We made it crystal clear we needed it done by the end of the day, we would even drop the car off the evening beforehand so it could be started on 1st thing in the morning, appointment time was 8 am. That's exactly what we did, dropped it off yesterday evening. I was supposed to have it back by 4:30 today, according to the SA we talked to early this afternoon. Guess what folks? I am not getting my car back until tomorrow, at the earliest! We called again, to make sure it was ready to go before making the long trip to town and we were informed that the technician had broken some parts on my car and the doors could not even be opened at this point. "The parts are a day out but we should get it back tomorrow." And they couldn't offer us a loaner!!! Are you kidding me??? Bussing isn't available where we live for my school age children. So I'm supposed to just walk them the 10+ miles to town? Or my husband will just have to miss hours of work to get them to school? And there's just nothing they can do about it, they don't care. This is seriously less than 1/2 of the examples of their messing up and lying. WE ARE DONE WITH THIS DEALERSHIP AND DO NOT RECOMMEND THEM!!!! More

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Oil change and recall Came in for an oil change and a recall. They had the part for the recall and did the oil change and recall in a little over an hour. Fast and friendly Came in for an oil change and a recall. They had the part for the recall and did the oil change and recall in a little over an hour. Fast and friendly. More

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Serviced truck Took my f350 in to the service department knowing what all the issues kind of were they were pretty accurate with all their diagnoses and didn't stiff Took my f350 in to the service department knowing what all the issues kind of were they were pretty accurate with all their diagnoses and didn't stiff me on any extra charges they went right to the problem and called me to check and see where I wanted to go from that point I had then fix everything . They also did the 27 point inspection and I was surprised when they called about a few new issues I knew then that they actually did do the inspection their were two lights burnt out that were had to catch but they did so I was overall happy and will only take my vehicles to their department to be worked on in the future . More

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Excellent Service Was met immediately and asked about service to be performed then introduced to service advisor. Service was fast even though I had questions that req Was met immediately and asked about service to be performed then introduced to service advisor. Service was fast even though I had questions that required going to recheck the car. Was very pleased. More

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Super Dealership! Great service, great people, great customer service. I am so happy I purchased at Seth Wadley Ford. I have sent customers and have gotten great feed Great service, great people, great customer service. I am so happy I purchased at Seth Wadley Ford. I have sent customers and have gotten great feedback as well. More

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Best car buying experience so far Loved the home town feel and professional attention to detail. These guys really know their stuff and Ford pick ups. Got the best service from Shane C Loved the home town feel and professional attention to detail. These guys really know their stuff and Ford pick ups. Got the best service from Shane Cole was not pushy but was very attentive to all my concerns and issues. More

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Oil change battery terminal clean and air filter came in for an oil change and a mechanic came out and said battery terminals need to be cleaned and need an air filterService was fast and friendly came in for an oil change and a mechanic came out and said battery terminals need to be cleaned and need an air filterService was fast and friendly More

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Speedy service I had an appointment and when I arrived early they took me right in and the service was performed very quickly. Great service.very friendly and offete I had an appointment and when I arrived early they took me right in and the service was performed very quickly. Great service.very friendly and offeted to show me around. More

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Great dealership I took my F-150 in for the first oil change and was very impressed throughout the entire process. The new building is marvelous and all of the employ I took my F-150 in for the first oil change and was very impressed throughout the entire process. The new building is marvelous and all of the employees truly exemplify quality customer service. I'm very pleased that I decided to buy from Seth Wadley Ford. I plan on being a loyal customer for a very long time. More

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