Service Team | Page 10

Oil change and service During my oil change and service,it was mentioned that my tires need rotation for a cost. I told them I had the new tires installed here about 1000 mi During my oil change and service,it was mentioned that my tires need rotation for a cost. I told them I had the new tires installed here about 1000 miles ago and had experienced a slight vibration at 70 mph. They rebalanced my tires at no charge and the vehicle drives great. More

by BILLINKEN47 Verified Customer Verified Customer

Report | Print

Always stellar Tyler in service always does a exceptional job in taking care of my vehicle. I am a Seth Wadley dealership fan for life!Keep up the good work ! Tyler in service always does a exceptional job in taking care of my vehicle. I am a Seth Wadley dealership fan for life!Keep up the good work ! More

by KERK0 Verified Customer Verified Customer

Report | Print

Great service. Got in and out quickly and advised of services that needed to be performed. No pressure to perform said services that day. Very professional and court Got in and out quickly and advised of services that needed to be performed. No pressure to perform said services that day. Very professional and courteous. Will continue to use this service department. More

by driskd Verified Customer Verified Customer

Report | Print

Excellent The staff at Seth Wadley's Ford dealership were friendly, courteous and helpful. They perform the maintenance and oil change on our vehicle efficientl The staff at Seth Wadley's Ford dealership were friendly, courteous and helpful. They perform the maintenance and oil change on our vehicle efficiently and promptly. More

by LCASON48 Verified Customer Verified Customer

Report | Print

Service was good. Overall Managers Can't Be Trusted I had my vehicle serviced as usual and am very happy with the service I received as usual since I purchased my vehicle from Seth Wadley. However while I had my vehicle serviced as usual and am very happy with the service I received as usual since I purchased my vehicle from Seth Wadley. However while I was there I was supposed to look at vehicles set up by the internet department. Salesman was great but one day they told me I would get x amount of dollars for my trade. The vehicle I looked at would not work and I agreed to come back the next business day as it was 8:00 p.m. and I had to get my son home as we lived on the north side of Oklahoma City and I needed to figure out how to overcome the $4,000 negative equity. When I came back they had dropped my trade value over $3,000 and did not even say anything until I went in to the finance office in which the payments were way north of what I told them I could afford the night before. They started trying to move numbers and then went to the GSM. He came in and was talking to me and stated that it was going to be less for my trade and if it was at the mileage I was there with the first day he could have paid off my current loan. When I told him I was there just the other day and that was not what they offered the General Sales Manager looked at me and said "No one called me" and that this wasn't going to work and he would get me my keys so I could leave. I left he called me back with a extra $500.00 and wanted me to come back. I did not and so later the salesman I was working with called and said they could do it. When I asked him what changed and where the difference was coming from he said they took everything off except for GAP. So at the end of the day Seth Wadley Ford has made it to where because of the miles I will not be able to purchase a vehicle of any kind for quiet some time, all while thanking me for my service after they found out I am a 80% disabled Veteran and doing everything they could to keep payments at a minimum off $100.00 more than what I told them I could afford. With two managers that were responsible for this I would STRONGLY CAUTION anyone to use this Brand of Dealerships. If it were the sales only it would be one thing but for the managers to conduct themselves and do business like this is very unethical in my opinion. I will definitely be filing a negative Customer Satisfaction Index as well as a Sales Satisfaction Index... More

by EDDIE76OK Verified Customer Verified Customer

Report | Print

Service This is the best p la e in the country to buy a Ford. The service is greatest, and the people are wonderful. Thanks to e everyone at Ford dealership. This is the best p la e in the country to buy a Ford. The service is greatest, and the people are wonderful. Thanks to e everyone at Ford dealership. More

by MCHAMM59 Verified Customer Verified Customer

Report | Print

Frustrating I make an appointment to have routine oil change. Appointment time 2:00 pm. I make the effort to arrive early and do at 1:55pm. Upon checking in I I make an appointment to have routine oil change. Appointment time 2:00 pm. I make the effort to arrive early and do at 1:55pm. Upon checking in I asked if they were running on time and was informed that there were three ahead of me. My vehicle was taken in for service at 3:00 pm. This happened to me the last time I was in for oil change. One of the service people told me that they just had a lot of people to take care of and that they scheduled three customers per hour and they just got behind. My vehicle was done in 20 minutes after they took it in. Waiting time is unacceptable. Invoice no. 209855 More

by TBVICE Verified Customer Verified Customer

Report | Print

fantastic place Always fast friendly service. Great customer service. Explained everything on the bill in easy to understand terms, never did anything unless we ok' Always fast friendly service. Great customer service. Explained everything on the bill in easy to understand terms, never did anything unless we ok'd it first More

by SCRUBBIN4YOU Verified Customer Verified Customer

Report | Print

Took truck in for oil change and service. I schedule my service for my F150 with Tyler. I arrived at dealership at 8:00 am; My vehicle service was completed and I was back in my truck by 9:15. I schedule my service for my F150 with Tyler. I arrived at dealership at 8:00 am; My vehicle service was completed and I was back in my truck by 9:15. Tyler and the others in the service office very cordial. Thanks to the entire SW team. More

by AT.REDLAND Verified Customer Verified Customer

Report | Print

Stellar service as always! I am always satisfied with my service received at Seth Wadley Ford. They always get me in and out promptly and are friendly and helpful. I am always satisfied with my service received at Seth Wadley Ford. They always get me in and out promptly and are friendly and helpful. More

by BRIANSMOM1991 Verified Customer Verified Customer

Report | Print