Service Department

My reason for the rating is that when I brought in my 2012 Compass in for a four wheel alignment, I was told that due to “corrosion issues”, the rear wheels could not be aligned. You then proceeded to te 2012 Compass in for a four wheel alignment, I was told that due to “corrosion issues”, the rear wheels could not be aligned. You then proceeded to tell me that it would be $150 to give me a quote for how much it would actually be! Without paying the $150, I could only get an estimate of $2000-$3000 for the repairs. What I actually found out (after 4 hours of Internet forum research) was that all 07-12 Compasses, Patriots, and Calibers have a rear crossmember made of defective steel (foreign) that was not properly protected from the Michigan winters and salt. This leads to corrosion in 8-12 years that allows weakening and bending of the crossmember and wheel misalignment. This is why my daughter went off the road and incurred a $200 towing bill during the last snowstorm. I have driven almost 100 cars through snow and ice over 40 years and have never had one that would wander as much as this one. Now, I am pretty handy and for $135, I can buy and replace the rear crossmember myself. This time making sure it is protected from the elements. It would have been nice to have an “honest” conversation with the tech, knowing the issue, and understanding that Chrysler was not willing to to support their products that are not safe to drive in Michigan. The reason for the 2 star rating over the 1 star, is that the tech graciously only charged me for the 2 wheel alignment, since they could only align the front wheels. Sorry for the long explanation, but you need to have a better relationship with your customers if you want them to come back. I personally avoid dealerships in general due to the absurd costs, but when I am paying top dollar, I expect to get knowledge and information only a dealership can provide. Thank you for your time. More

by emuench11 Verified Customer Verified Customer

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We have worked with Harold Ziegler’s dealership for over 8 years! We have purchased 3 vehicles and have all the services for those vehicles done at the dealership. We have gotten excellent service and out 8 years! We have purchased 3 vehicles and have all the services for those vehicles done at the dealership. We have gotten excellent service and outstanding customer support from them. I have recommended them to everyone I know that is looking for a vehicle!! More

by DSMITH9HER9 Verified Customer Verified Customer

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Fantastic dealership and very reasonable crew. Derick is the best! Amazing communication. Couldn't be happier. Derick is the best! Amazing communication. Couldn't be happier. More

by MARKSRUBIN Verified Customer Verified Customer

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Got my hood replaced under warranty and had a nice loaner to drive. Got my Jeep back and the body shop did a great job. to drive. Got my Jeep back and the body shop did a great job. More

by rcluv269 Verified Customer Verified Customer

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Very pleasant experience, from the point of checking in w/ the service advisor, to the comfortable waiting area, to the speed of service. Would highly recommend! w/ the service advisor, to the comfortable waiting area, to the speed of service. Would highly recommend! More

by RICK R. Verified Customer Verified Customer

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GREAT SERVICE THANKS FOR ALL YOU DO FOR YOUR CUSTOMERS AND THANKS FOR THE PICK UP AND DELIVERY SERVICE AND THANKS FOR THE PICK UP AND DELIVERY SERVICE More

by kevinmangus Verified Customer Verified Customer

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The service manager is really awesome but I really think he should shave his head to look prettier like his buddy George. he should shave his head to look prettier like his buddy George. More

by kevinmangus Verified Customer Verified Customer

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GREAT SERVICE AS ALWAYS! VERY PLEASANT STAFF, WILLING TO GO ABOVE AND BEYOND EVERY TIME!!! VERY PLEASANT STAFF, WILLING TO GO ABOVE AND BEYOND EVERY TIME!!! More

by kevinmangus Verified Customer Verified Customer

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MY EXPERIENCE WAS WONDERFUL BRENT AND TAYLOR KICKED SOME SERIOUS BUTT GETTING MY VEHICLE IN QUICKER THATN EXPECTED. Brent really reminds me of a legend in the service world (Mr. David Howard) SERIOUS BUTT GETTING MY VEHICLE IN QUICKER THATN EXPECTED. Brent really reminds me of a legend in the service world (Mr. David Howard) More

by kevinmangus Verified Customer Verified Customer

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Went in for an oil change and left with my car smoking and burning smell. Then my dashboard lights came on to check engine. Brought it right back to the dealership and they had to redo the filter and oi and burning smell. Then my dashboard lights came on to check engine. Brought it right back to the dealership and they had to redo the filter and oil change. My car is still burning stuff and I don’t feel comfortable in my car anymore. Took 4 phone calls to the service manager and assistant manager to get anyone to call me back. Would not suggest going here at all! More

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