Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Serra Chevrolet

Overview Reviews (272) Inventory (601)

Contact Me

View All Employees

< View All Employees

Serra Chevrolet

Refer Me

Serra Chevrolet

Serra Chevrolet - Cadillac - Buick - GMC

189 Stonebridge Blvd
Jackson, TN 38305

Contact Me

4.7

272 Reviews

Overview Reviews (272) Inventory (601)

4.7

272 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Serra Chevrolet

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

272 Reviews of Serra Chevrolet

November 18, 2024

Dealership Rating

Employee Rating

I am happy with the services performed and the ease of making an appointment for service. They also do get your car back quickly with a scheduled appointment, however, the last 2 times I have had an appo making an appointment for service. They also do get your car back quickly with a scheduled appointment, however, the last 2 times I have had an appointment they did get my car back quickly but when it was finished I was not notified and ended up waiting 20-30 minutes after my car was finished being worked on. Both times they said they thought I had left but I never left the waiting room and they did not call my name out-that I could hear- either time. I ended up having to track someone down to see if they were finished with my car both times. With a busy schedule, that was very inconvenient and frustrating. I feel they need a better way to notify you when your car is finished. More

by jmcmackin

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 19, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for taking the time to share your experience with us. We appreciate your positive feedback regarding the ease of making appointments and the quick turnaround on your service at Serra Chevrolet Buick GMC Cadillac. However, we understand your frustration with the communication issue regarding your vehicle's completion time. We value your input and are constantly looking for ways to improve our notifications for customers. Please feel free to reach out to us directly so we can discuss this matter further. Your satisfaction is important to us, and we look forward to serving you better in the future. Sincerely, Your Friends at Serra Jackson

November 16, 2024

Dealership Rating

Employee Rating

The staff is all friendly and work fast to get you back on the road. on the road. More

by alyse_ttk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 18, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our staff at Serra Chevrolet Buick GMC Cadillac to be friendly and efficient. Your experience is important to us, and we look forward to assisting you again in the future. Safe travels! Sincerely, Your Friends at Serra Jackson

November 15, 2024

Dealership Rating

Employee Rating

Excellent customer service. Finished under the estimated time they gave me for recall repairs and an oil change. Super nice people, I won’t take my Kia anywhere else. Finished under the estimated time they gave me for recall repairs and an oil change. Super nice people, I won’t take my Kia anywhere else. More

by dinahcakes

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jimmy

Report | Print

Nov 18, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your fantastic feedback! We're thrilled to hear about your excellent experience with us at Serra Chevrolet Buick GMC Cadillac. It's great to know that we exceeded the estimated time for your recall repairs and oil change. We appreciate your trust in us, and we look forward to serving you again in the future! Sincerely, Your Friends at Serra Jackson

November 15, 2024

Dealership Rating

Employee Rating

I’ve bought my last 3 cars from Serra Kia. Love my Kia Sportage. They always has good service and friendly staff. Love my Kia Sportage. They always has good service and friendly staff. More

by pjleill

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 18, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We truly appreciate your loyalty to Serra Chevrolet Buick GMC Cadillac. If you ever need anything or wish to explore our offerings in the future, feel free to visit us. We look forward to seeing you again! Sincerely, Your Friends at Serra Jackson

November 14, 2024

Dealership Rating

Employee Rating

Kelton my service writer was great, kept me informed and very helpful in taking care of my needs very helpful in taking care of my needs More

by rexdavis1950

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 15, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your kind words! We're thrilled to hear that Kelton provided you with excellent service and kept you informed during your visit. At Serra Chevrolet Buick GMC Cadillac, we always strive to meet our customers' needs. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

November 13, 2024

Dealership Rating

Employee Rating

Staff if friendly and professional. Service is done satisfactorily and timely. Dealership is clean and customer accommodating. Service is done satisfactorily and timely. Dealership is clean and customer accommodating. More

by pegleathers

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Service Dept.

Report | Print

Nov 14, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our staff friendly and professional, and that you were satisfied with our service at Serra Chevrolet Buick GMC Cadillac. We take pride in maintaining a clean and accommodating environment for our customers. We look forward to welcoming you back next time! Sincerely, Your Friends at Serra Jackson

November 12, 2024

Dealership Rating

Employee Rating

Everyone was very professional and performed quality work. I recommend their services. Quality without a high price tag. work. I recommend their services. Quality without a high price tag. More

by Middles

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 13, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We are thrilled to hear that you found our team at Serra Chevrolet Buick GMC Cadillac to be professional and our services to be of great quality at an affordable price. Your recommendation means a lot to us! We look forward to serving you again in the future. Sincerely, Your Friends at Serra Jackson

November 12, 2024

Dealership Rating

Employee Rating

I called and asked for a last-minute service appointment. They accommodated my request and got me in ....Service was done in a timely manner, The staff was friendly and professional. The waiting room was c They accommodated my request and got me in ....Service was done in a timely manner, The staff was friendly and professional. The waiting room was clean and offered complimentary snacks and drinks. More

by carolynvanswol

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 13, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We're thrilled to hear that we could accommodate your last-minute service request and that you had a positive experience at Serra Chevrolet Buick GMC Cadillac. Our team works hard to provide friendly and professional service, and we're glad you enjoyed the amenities in our waiting room. We look forward to seeing you again! Sincerely, Your Friends at Serra Jackson

November 11, 2024

Dealership Rating

Employee Rating

This was the third vehicle I have bought from here and have been very happy have been very happy More

by angeliav38

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Nov 13, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience! We are thrilled to hear that you've purchased your third vehicle from Serra Chevrolet Buick GMC Cadillac and that you are very happy with your experience. Your continued trust means a lot to us. We look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

November 07, 2024

Dealership Rating

Employee Rating

Always fast and friendly. Had an appointment and was in and out within about an hour. Had an appointment and was in and out within about an hour. More

by orsborn32

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 08, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for your wonderful review! We’re thrilled to hear that your experience at Serra Chevrolet Buick GMC Cadillac was fast and friendly and that we were able to get you in and out in about an hour. Your satisfaction is our priority, and we appreciate your feedback. We look forward to seeing you again soon! Sincerely, Your Friends at Serra Jackson

Dealership Inventory (601 Vehicles)

2025 Kia Sportage | new

$32,433

2025 Kia Sportage

new

Steel Gray exterior

Automatic

All-wheel Drive

$32,433

View Vehicle Details

View Details

2025 Kia Sportage | new

$27,679

2025 Kia Sportage

new

Snow White Pearl exterior

Automatic

Front-wheel Drive

$27,679

View Vehicle Details

View Details

2020 Buick Enclave | used

$19,911

2020 Buick Enclave

used

Ebony Twilight Metallic exterior

Automatic

Front-wheel Drive

$19,911

View Vehicle Details

View Details

2025 Kia Sportage | new

$33,830

2025 Kia Sportage

new

Glacial White Pearl exterior

Automatic

All-wheel Drive

$33,830

View Vehicle Details

View Details

2023 Toyota RAV4 | used

$28,411

2023 Toyota RAV4

used

Lunar Rock exterior

Automatic

All-wheel Drive

$28,411

View Vehicle Details

View Details

2015 Chevrolet Impala Limited | used

$5,911

2015 Chevrolet Impala Limited

used

Summit White exterior

Automatic

Front-wheel Drive

$5,911

View Vehicle Details

View Details

View All Inventory

Had a great experience?
Spread the word.

By referring an employee you worked with, you agree to share your email address with this dealership so they can contact you should you qualify for their referral bonus. Qualifications for referral bonuses vary by dealer.

Serra Chevrolet

Serra Chevrolet - Cadillac - Buick - GMC

272 Reviews of Serra Chevrolet

Dealership Inventory (601 Vehicles)

Had a great experience?Spread the word.

Had a great experience?
Spread the word.