Serik Davidson | Page 3

Wood Nissan Lee's Summit responded

Thanks for taking the time to share your thoughts. I totally get why you’d feel that way — if we could retroactively adjust the Wood Care package for past purchases, we absolutely would. Unfortunately, the terms can’t be changed after the fact, even with the recent updates. I know that’s not the answer you were hoping for, but I really do appreciate you reaching out and sharing your perspective.

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We’re thrilled to hear every interaction with our service team has been a great one. Quick, friendly, and helpful is exactly what we aim for, and it means a lot to know it's been appreciated. We’ll be ready (with smiles) anytime you need us again!

Wood Nissan Lee's Summit responded

Thank you for taking the time to share this! We're so glad to hear that our team consistently delivers friendly, kind, and efficient service. Keeping you informed and taken care of is always our goal. We truly appreciate your loyalty!

Wood Nissan Lee's Summit responded

We love hearing this — thank you! Glad everything ran right on schedule, and hey, who doesn’t love a surprise car wash? Just our way of going the extra mile (while you save yours). See you at your next visit!

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We're thrilled to hear our service team took great care of you. Being nice and professional is the bare minimum—we aim to go above and beyond every time. If there's ever anything else you need, we're just a call or visit away! Thanks again for choosing us!

Wood Nissan Lee's Summit responded

Thank you for your honest feedback, and I’m truly sorry to hear about your recent service experience. We completely understand how frustrating it must have been to wait far longer than expected—especially knowing you had to be at work by 2:00. That kind of delay just shouldn’t happen when you’ve made it clear you’re on a schedule, and we take that seriously. We also apologize for the oil change indicator not being reset. That’s a small detail that has a big impact, and it’s even more frustrating when you’ve made the trip all the way from Overland Park. We’d like to make this right. If you’re willing, please reach out to me directly at 816-600-4000 Ext 125 so we can get the light reset and talk through how we can better support you going forward. Your time matters, and we want to do better.

Wood Nissan Lee's Summit responded

Hi there! Thanks so much for the kind words. We're thrilled to hear our service team was able to take care of you quickly and professionally—it's exactly the kind of experience we aim to deliver every time. I'll be sure to pass your thanks along to the crew—they’ll love hearing it! If you ever need anything down the road (pun intended), you know where to find us. 😄

Wood Nissan Lee's Summit responded

Thank you for the kind words! We’re so glad the appointment process has been smooth and that you’ve been happy with the work done—that’s exactly what we love to hear. Our team’s always here to help, and we truly appreciate your trust in us!

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We’re proud to provide quick, reliable service every time, and it’s awesome to hear that’s exactly what you experienced. We appreciate your support and look forward to seeing you next visit!

Wood Nissan Lee's Summit responded

Thank you for the awesome feedback! We’re glad to hear everything ran right on schedule—and even better that we could go above and beyond for you and hook you up with a great discount. That’s what we call a win-win! We appreciate you and hope to see you again soon.