Serik Davidson

Wood Nissan Lee's Summit responded

Thank you for your honest feedback—and for being a loyal customer over the years. We’re so glad to hear that working with Kolten has been a consistently positive experience. He’s a valued member of our team, and we’ll make sure he hears your kind words. That said, we’re truly sorry to hear about the service gaps you’ve experienced when Kolten isn’t available. Waiting to be acknowledged or having trouble reaching us by phone is not the experience we aim to deliver. We take your concerns seriously and are addressing them internally to ensure all our guests receive the prompt, respectful service they deserve—every time they visit. We appreciate you sticking with us, and we’re committed to earning your trust across the board, not just when Kolt is here.

Wood Nissan Lee's Summit responded

Thanks so much for the kind words! We work hard to make every visit a great one, and it means a lot to hear that you noticed. We’re especially proud of our team’s courtesy and the clean, welcoming environment we’ve created. It’s awesome to hear we stood out from the crowd—we hope to see you again soon!

Wood Nissan Lee's Summit responded

Thank you for your kind words and continued trust in our service department! We’re thrilled to hear that your appointments have always been timely and that our team has consistently provided professional service. Your satisfaction is our priority, and feedback like yours motivates us to maintain these high standards. We truly appreciate your support and look forward to serving you again!

Wood Nissan Lee's Summit responded

We’re so glad to hear you had a great experience! Fast, easy service and a helpful team are exactly what we strive for. Thanks for choosing us, and we look forward to seeing you next time!

Wood Nissan Lee's Summit responded

Thank you for your kind words! We're glad to hear that you had a great experience with our service team. We appreciate your trust in us and look forward to seeing you again for your next visit!

Wood Nissan Lee's Summit responded

Thank you for your kind words! Clear communication and top-notch care for your vehicle are always our priorities. We truly appreciate your trust in us and look forward to keeping your vehicles in great shape for years to come!

Wood Nissan Lee's Summit responded

Paul, we appreciate your feedback and are glad to hear you received good service! We understand that a 2-hour wait for an oil change and tire rotation, especially with an appointment, can be frustrating. Our goal is always to provide efficient service while ensuring every vehicle gets the care it deserves. We’ll review our scheduling to see where we can improve. Thanks for your patience, and we hope to provide a quicker experience next time!

Wood Nissan Lee's Summit responded

Wow, thank you for your thoughtful review! We’re truly honored to have earned your trust and to provide a service experience where everyone feels respected and valued. Honesty, compassion, and professionalism are what we strive for, and it means the world to hear that we’ve made that impact. We appreciate your loyalty and look forward to continuing to impress you!

Wood Nissan Lee's Summit responded

Wow! Thank you for the fantastic review! We're thrilled to hear that you had the best service experience ever and that our team delivered fast, professional service right on time. We also appreciate your kind words about our waiting area. We look forward to providing you with another top-notch experience next time!

Wood Nissan Lee's Summit responded

We appreciate your feedback and are truly sorry to hear about your experience with your vehicle purchase. This is not the level of service we strive to provide, and we’d like the opportunity to make things right. Please reach out to our management team at 816-600-4000 so we can better understand what happened and work toward a resolution.