Sergio Ron

Sales reps, and finance department are sensational. However parts and maintenance was the worst expierence ever. Was mistreated and lost two days of work because of this situation. I had an appointment However parts and maintenance was the worst expierence ever. Was mistreated and lost two days of work because of this situation. I had an appointment for Dec 2nd 2024 for work to be done to my truck. Upon arrival I was treated poorly by Sergio. Used ill tone with me. I felt very uncomfortable. Work was done room 5 hours approximately and when I was called my truck was ready I went to pick up and was met by mechanic. Told him I was not happy with work done and I no longer wanted the bed liner because it hadn’t been properly installed. I have pictures to provide. I lost one whole day of work just trying to get my money back for parts and I even had to pay labour twice. I was mistreated by Sergio and Erick. The worst customer service skills ever. My needs were not met and I was not a priority to them. A customer was given priority even though my situation had not been resolved. I have never felt so discriminated before. I am seriously considering a law suit. I really hope someone reads this and reaches out to me and these employees are reprimanded for such awful and inhumane behavior. This establishment needs to train better. More

by carolp.1978 Verified Customer Verified Customer

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David made me feel valued! !! The reason I come back again and again. Great service. !! The reason I come back again and again. Great service. More

by SCOTTNJIM Verified Customer Verified Customer

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Jessup offers the premier customer service experience in Southern California. I highly recommend this dealer. Southern California. I highly recommend this dealer. More

by JGlowhandicap Verified Customer Verified Customer

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Great customer service, prices could be lower, especially on labor. Also the lobby would be much better with more selection on snacks, drinks. on labor. Also the lobby would be much better with more selection on snacks, drinks. More

by jaradurango Verified Customer Verified Customer

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I authorized a credit card charge for the order of a part my car needed. After waiting over 4 months for the part, I cancelled the order and bought it online from a GM parts distributor. It took over 3 mon my car needed. After waiting over 4 months for the part, I cancelled the order and bought it online from a GM parts distributor. It took over 3 months after the order was cancelled for Jessup to send me the $906.00 refund. Customer service from the parts department and accounts payable department was abysmal. More

by jmuukr.online Verified Customer Verified Customer

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Excellent service! Made for a pleasant experience overall. Thanks to Jessup Auto for your quick help. Made for a pleasant experience overall. Thanks to Jessup Auto for your quick help. More

by SUELABADIE Verified Customer Verified Customer

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I made an appointment for 9;30 at 10::5 my car was finally taken. Initially the advisor could not find any record and did not look at the email received confirming my date / time. I remembered all th finally taken. Initially the advisor could not find any record and did not look at the email received confirming my date / time. I remembered all the times I took my Cadillacs in for service and felt like servicing my car was appreciated More

by jfb4usc Verified Customer Verified Customer

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My family and I have been doing business with Jessup for a few years and have leased and purchased several Cadillacs at the dealership. We get all of our warranty and scheduled maintenance done there in the a few years and have leased and purchased several Cadillacs at the dealership. We get all of our warranty and scheduled maintenance done there in the friendly and professional service department. We have also used their bodyshop to repair damages and they have always done a great job and are fairly easy to work with. More

by wayne40 Verified Customer Verified Customer

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Sean Tisdale is at the top of his game! Always knows exactly what is required, explains everything in detail and makes it happen. So, his communication with me has been first class and I Always knows exactly what is required, explains everything in detail and makes it happen. So, his communication with me has been first class and I truly respect his abilities to care for my very expensive Chevy Corvette! Thank you Sean!!! More

by AERO_ROB Verified Customer Verified Customer

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The check in area is confusing people didn't know where it stand or where to go for there service writer. it stand or where to go for there service writer. More

by 327karen Verified Customer Verified Customer

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