Sergey Yu

Beautiful, Clean, and Modern; showroom, office space, and service waiting area. Huge selection of vehicles to choose from. (Was taken to second lot to see full selection of choices). Sergy and his pricing service waiting area. Huge selection of vehicles to choose from. (Was taken to second lot to see full selection of choices). Sergy and his pricing “games”….starting out with the sale price being $46k after my trade-in (blue book $16k I believe my husband said). Sticker on car was likev$41k I think? When my husband said no deal, Sergy said “how about we make this 4 a 1? Of course we knew that was impossible. So, he changed to $27k and said, “sign here and I’ll see what I can do?….he refused and walked out. Some “corporate guy” walks up introduces himself and said, he just happened to be visiting the dealership and what would it take for a deal. That made it worse and we left when Sergy returned. I loved the car 110%. As I shared with Sergy, we left to grab a bite. We get out in in the parking lot and what was double parked But, a Hyundai Tucson Limited. We actually got the guys attention and asked him some questions about it. He’d had it over a year and was really pleased with it. I told my husband that was a sign That we call Godwink’s” I text Sergy to let him know that we were coming back and if he could do the 27K that we might have a deal. (We get there and he immediately mentions these 2 ladies who were in his office upon our initial arrival, he says “yeah I just got off the phone with those ladies ahead of you and they are coming back to get a Tucson…I freaked out and said, not the one I test drove!!” He says, no it was a different one”….what was the point in that head game?!) We get bin the office and he says, there is no possible way that he could sell the car for $27,000 and that he did not say that he could when he wanted my husband to sign the paper earlier. He was denying what he said and showed us the earlier paper. My husband wanted more for my trade-in etc. Sergy wrote on the paper making it look like we got more. My husband was fed up and wanting to leave a second time. We had looked online at other Hyundai dealerships and how far of a drive and their inventory while eating. He was sold on the car, he just didn’t want to deal with Sergy. Sergy knew we were paying cash. He NEVER went to the sales manager a single time about lowering (as every other car I’ve ever bought). My husband was fed up with the games and ready to walk but, I didn’t move, I wanted that exact car and then. So, we agreed to the highway robbery and only imagined what a chunk of money would go to him. His wife worked with him, saying they worked 14 days straight and asked my husband for ideas of where to take her (they were supposedly new to the area). He made suggestions.(Well Sergy forgot to give me my second key that night and said to come by the next day to get it. (Hmmm, what happened to a day off with his wife)?? I feel like we paid way too much at $43,000, With all the fees and stuff, It’s like I got zero for my trade-in that was in excellent condition. I was the only driver 99.9% of the time and it was well maintained, etc. inside looked brand new. Had a 2 month old battery and almost all new tires, 1 was 2 weeks old. We were just ready for something different. So,while we waited for Rocky (who was the only pleasant part of this massive purchase). Sergy was gloating about selling more cars than anyone that month. He literally pulled up the spreadsheet and how many he sold, and pointing out all the Tucsons. He mentioned an end of month drawing split$2k 4 ways and he was one of them.Really??? I can only imagine the commission he made on us. Last couple things before praising Rocky. We waited for them to detail it. It was dark and almost closing time. I guess they use the same dirty rags all day and night. We got in to drive home and when headlights shined on the windshield it was a slimy streaky mess, that I had to drive home with. Next morning he texts asking if I had Facebook and could he friend request me. Few letters left. Car & Rocky 5⭐️ More

by MRS.SCHU218 Verified Customer Verified Customer

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Everyone involved with the sale were great. .. I began working with Tonya, I later found out that she is Sergey Yu's wife !!! The sale went well with the Yu's, and Tom from finance, were a pleas .. I began working with Tonya, I later found out that she is Sergey Yu's wife !!! The sale went well with the Yu's, and Tom from finance, were a pleasant experience to work with... The only down side was the prep process, i thought was a little lacking... The car was taken over to the detail shop and they did what they do to prep the car before it goes to the customer... I hadn't noticed until i went home the first night, but inside of the front and rear windows were very dirty... I came back the next day and informed Sergey of the issue, he asked me if I'd mind taking the car over to the detail shop... I said, sure, no problem... I explained to the young man who was there, what the problem was, and he said he'd take care of it for me, and i thanked him... I went outside to make a few calls and then i went back into the bays to look at a Palisade that was there for detailing and the detailer went outside to do the windows... When he was finished, he came back inside and told me they were done... I thanked him, gave him a tip, and thanked me profusely and i left... Not for nothing, the front looked great, but the back was bad... I was getting the windows tinted the next day or so, so i didn't sweat it... When i got out of the car at home, i noticed a scratch (about 2") at the end of the rear door... I'm getting a hitch put on, so i thought I'd mention it then... More

by PTFARLER Verified Customer Verified Customer

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