Sera Williams

Wrong Diagnosis by service department, service manager eager to charge for unnecessary repair. Department failed to check thoroughly before diagnosing s problem that does not exist. I brought my tundra in eager to charge for unnecessary repair. Department failed to check thoroughly before diagnosing s problem that does not exist. I brought my tundra in due to a recall on ball joints. I was told my rack and pinion needed to be replaced due to excessive power steering fluid leak. I was also told that they could not perform alignment after the replacement of ball joints due to the issue diagnosed. I was given a quote on the rack and pinion replacement which I said no to making an appointment since I needed a to second opinion due to the outrageous cost. The service manager told me the rack and pinion failure will cause me to lose control of the vehicle and will likely crash. I was shaken up by this unexpected information. I asked for all of this in writing of this explanation , too much going through my mind to be able to remember everything she said, I had to pay for this to be printed out. Service manager told me to be careful in a tone that really had me worried. I left with extreme anxiety and fear,worried about driving my truck. While driving, thoughts raced through my mind and I began thinking about what she told me about the power steering fluid leaking everywhere, that cannot be since I have never even once added power steering fluid at any time. That service department saw built up gunk and automatically assumed it was my power steering fluid. The service team did not bother to clean away the gunk to actually check to see how much power steering fluid was in fact leaking. So how could that diagnosis be accurate. I had this issue checked by a mechanic that told me there was no thorough inspection to determine there was an issue with the rack and pinion. In fact there is absolutely nothing wrong with my rack and pinion. There has never been a power steering leak . All of that stress, anxiety and fear created by the service manager of the service department at Greg Leblanc Toyota was unnecessary. The fact that she was ready to schedule an appointment to replace the rack and pinion for thousands of dollars is outrageous and unacceptable as far as reliable service goes. Especially that the gunk was not removed to make that determination that there was a leak. Simply put, this department was ready to rip me off on an expensive repair that was wrongfully diagnosed. In my opinion after thinking over this entire event. Since my rack and pinion is fine, I can't help but believe that I would have paid thousands for a repair that was not even repaired since it didn't need to be and how would I know that. I left a review about this just after on Greg Leblanc website only to see that it was removed. Today I was thinking about the mileage on my truck and it brought back memory of the Greg Leblanc experience which was a couple of years ago. But this is definitely relevant because still to this day I have never added power steering fluid due a so called leak. This ultimately proves that the uneducated and inexperienced service team at Greg lelanc Toyota service department are not reliable as they relay false information to the customer with false diagnosis for the consumer to accept making an appointment for repairs not necessary. I am not a mechanic but to determine a leak with the power steering shouldn't one clean off the gunk , run the vehicle while turning the steering back and forth listening for the whine associated with power steering and seeing the actual leak occur during the examination in order to confirm the leak ? It is apparent to me that the service manager and service team need to be evaluated regarding their experience and knowledge to determine whether they are qualified to be considered professional. More

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Great Salesperson friendly staff I will recommend my family and friends. Kyle did a great job getting me in my new 2021 Avalon TRD that’s my second buy from him. family and friends. Kyle did a great job getting me in my new 2021 Avalon TRD that’s my second buy from him. More

by crlacoste62 Verified Customer Verified Customer

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Treated us like family. Real easy to work with. Answered all our questions. Kipp explained everything and in detail. From choosing the right car to the final paper work was a great experience. Thank you. all our questions. Kipp explained everything and in detail. From choosing the right car to the final paper work was a great experience. Thank you. More

by mboquet52 Verified Customer Verified Customer

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I went in for product recall service, free of charge on my 6.5 year old vehicle. Made a great deal on new vehicle. Love!! my 6.5 year old vehicle. Made a great deal on new vehicle. Love!! More

by miller70301 Verified Customer Verified Customer

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Usually I can get the deal without having to leave and come back. I felt like I was dealing with someone that i never felt with before. Being this was my 4th vehicle with Greg LeBlanc, i felt i should h come back. I felt like I was dealing with someone that i never felt with before. Being this was my 4th vehicle with Greg LeBlanc, i felt i should have been given the BEST deal. Even after agreeing to a price, another sales manager called and offered me $500 more on my trade. THAT made me feel special, even after agreeing to a deal they went a step further. However when I went pick the car up, I was told that was a mistake and the $500 disappeared. So to say I will go back for my next vehicle, probably, but before this experience, I would have said definitely. Hopefully when a sales manager calls and makes a deal, even sweetening an already good deal, mistake or not, your word is your bond and you will honor that deal. I love the car and I like the deal I got. Would have lived the deal with the extra $500. More

by troy.larive Verified Customer Verified Customer

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Service Team On my 2019 Toyota Camry, the service department always does a great job so hats off the team at Greg LeBlanc Toyota the best cars are at. On my 2019 Toyota Camry, the service department always does a great job so hats off the team at Greg LeBlanc Toyota the best cars are at. More

by josephlucien Verified Customer Verified Customer

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Love my service team! This was my 2nd service encounter and I’m so impressed with the speed and quality of service. The service guys are friendly, the women that I checked This was my 2nd service encounter and I’m so impressed with the speed and quality of service. The service guys are friendly, the women that I checked in with is absolutely wonderful and knowledgeable and I can tell she loves her job. For both of my visits I kinda felt like I was a bother to the women that checked me out. I still will give this service a 5 star and will recommend to others. More

by herringtop143 Verified Customer Verified Customer

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Couldn't ask for better service Prior to purchasing my 2017 Rav4 at Greg Leblanc I dreaded bringing my car for service. It always either took an hour or I had to drop it off. I was t Prior to purchasing my 2017 Rav4 at Greg Leblanc I dreaded bringing my car for service. It always either took an hour or I had to drop it off. I was told my 15,000 mile service would take 45 minutes. I decided I'd bring it in after work and wait. I enjoyed a coke and some popcorn while reading. I LOVE the beverage/popcorn bar.) Not even 30 minutes later my Rav4 was done! .. with a wash! The service I received is always great. Thanks! More

by catherinefussell Verified Customer Verified Customer

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Maintenance routine checkup was done poorly Checkup maintenance routine checklist was all checked off as though everything on my car was done and completed. The windshield wiper fluid was not fi Checkup maintenance routine checklist was all checked off as though everything on my car was done and completed. The windshield wiper fluid was not filled up,it was completely empty. I noticed this the following day after service was done. I tried to use wiper fluid to clean windshield and no fluid came out so this got me to thinking what else on the checklist that was marked off and not done properly.. In my option manager should always double check the service guys work. More

by jboquet75 Verified Customer Verified Customer

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Great customer service!! They always get me in and out in a timely manner always providing great customer service. Everyone in the service department is very nice. Stacy Weed They always get me in and out in a timely manner always providing great customer service. Everyone in the service department is very nice. Stacy Weed in the service department is AWSOME! She is always so kind and always smiling. She explains everything and keeps me updated on wait times. She is a great example of what good customer service is suppose to be like!! More

by pthom37 Verified Customer Verified Customer

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