Sebastian Roman

Adam Steven's and the team at heritage were helpful and easy to work with. They were not pushy whatsoever in our time there, which is usually a common trait at a larger dealership. easy to work with. They were not pushy whatsoever in our time there, which is usually a common trait at a larger dealership. More

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Everyone was super friendly and professional. Answered all of my questions and followed up after my purchase to ensure I was satisfied. Answered all of my questions and followed up after my purchase to ensure I was satisfied. More

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Heritage toyota is really great dealer and sale and management meet are awesome, they are ready to help at any poiny . dealer and way of making deal is outstanding . management meet are awesome, they are ready to help at any poiny . dealer and way of making deal is outstanding . More

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Me King was outstanding and his customer service was exceptional! He explained the process very well and was very helpful in helping us purchase our vehicle. Very well done!! exceptional! He explained the process very well and was very helpful in helping us purchase our vehicle. Very well done!! More

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I went to the dealership today and bought my first new Toyota Prius. Pinkney did a good job helping me. Toyota Prius. Pinkney did a good job helping me. More

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We found the vehicle we wanted to buy online, spoke with Lauren on Saturday about purchasing the car over the phone and waiting until the following Sat to come pick it up since we live 6 1/2 hrs away. Laur Lauren on Saturday about purchasing the car over the phone and waiting until the following Sat to come pick it up since we live 6 1/2 hrs away. Lauren told us she’d need to speak with the manager about waiting to next weekend to pick it up. Sebastian called us back and said they needed to sell the car by Wednesday for end of month and asked us if we could come by Mon-Wed to get it, we said no because of work, but we could do all the paperwork electronically to buy it and then pick it up the next weekend and we’re told we couldn’t buy it without coming in. After some discussion my wife and I figured out how to make it work and texted Lauren that we would be there Monday Morning since they were closed Sunday, to buy the car. She had us fill out the finance application and We rented a hotel room and hopped in our car for a 6 1/2 drive to be there first thing Monday morning. Monday morning called Lauren first thing in the morning and she said she would have the finance guy reach out to us so we’d just need to go in and sign. 3 hrs later I still hadn’t heard from finance guy so left Lauren a message asking for information on when we could finish paperwork, someone else called (not sure who) and said they sold the car and it wasn’t available. Went to the dealership and spoke to Jason, the General Manager, he said he didn’t know how or when the car got sold (between the end of day Saturday when they closed and Monday morning when they opened since they’re closed Sunday), apologized for the error and offered to refund our travel cost. After driving 6 1/2 hrs back home, I emailed Jason receipts for hotel and gas, and in the 9 days since he hasn’t responded to the email or the voicemails I left. Very unethical way to treat someone who drove 13 hours round trip and spent $732 in gas and hotel because they “needed us to come to the dealership ASAP to buy the car”. Shame on us for trusting them, Shame on them for not holding up their word and just ignoring us, it’s unfortunate such shady people exist. More

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I loved this dealership. They were friendly and fun!!! They took good care of me and I absolutely love my new car. I exceptionally loved my dealer Sebastian Roman is his name They were friendly and fun!!! They took good care of me and I absolutely love my new car. I exceptionally loved my dealer Sebastian Roman is his name. I liked that he wasn't pushy. He didn't freak me out like some do. He brought us waters and made us feel comfortable. Even though it was a long day, I left with a smile. Good job Sebastian. More

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This is an amazing dealership. everyone I dealt with was so friendly and helpful. I want to say my salesman Sebastian Roman treated me so good. what an amazing guy. thank you everyone I dealt with was so friendly and helpful. I want to say my salesman Sebastian Roman treated me so good. what an amazing guy. thank you for everything. April Devlin More

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Sebastian was extremely helpful and knowledgable in the buying process. Worked for me the entire time and made sure I enjoyed the experience. buying process. Worked for me the entire time and made sure I enjoyed the experience. More

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I met Sebastian today and had a great time buying my third Toyota from this dealership in the last six years. He answered every question I had- and I had quite a few! I realize it’s his job to know cars third Toyota from this dealership in the last six years. He answered every question I had- and I had quite a few! I realize it’s his job to know cars, but his knowledge combined with his personality made him awesome to work with! I hope he’s there when I’m ready to buy my next Toyota. More

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