Sebastian Lopez

Customer service is lacking once you purchase a vehicle. Sent numerous messages & issue was not resolved until I messaged the general manager. Sent numerous messages & issue was not resolved until I messaged the general manager. More

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Gerson and the entire Serramonte Ford team were exceptional, hospitable, genuine, and incredibly knowledgable overall. In my experience, car dealership experiences have never been as enjoyable, str exceptional, hospitable, genuine, and incredibly knowledgable overall. In my experience, car dealership experiences have never been as enjoyable, stress free, and fun as the experience I had trading in my car and buying a certified pre-owned mustang from Gerson (and the team). Gerson was the only salesman of all the dealerships I contacted who reached out via email with a photo of a car similar to what I was looking for — that was a really amazing first impression, and made me feel welcomed. I visited the Serramonte Ford location twice, and both times I was treated fairly and with respect. All of my questions were answered either by Gerson himself, a manager and/or specialist from the team (Sebastian, Jason) All the way down to the final steps, during the financing and contract signing phase, the whole sale/purchase was a fun and exciting experience. Hazma was great, professional, kind/pleasant, and made sure to explain to me all the various forms and contracts, and the value of additional protection plans. Thanks for the best car dealership experience I have ever had! I couldn’t be happier in my new (certified pre owner) car! More

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Good experience in working with the salesman and manager on site. No pressure. Was not pressured when walking the lot. on site. No pressure. Was not pressured when walking the lot. More

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Great new car department very helpful sales people like Michael Banko go out of there way to make to whole experience so simple and fast. Michael Banko programmed everything for me so my drive away was mag Michael Banko go out of there way to make to whole experience so simple and fast. Michael Banko programmed everything for me so my drive away was magnificent……. More

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Worst Car Buying Experience of Our Lives RUN DON’T WALK to any of the Bay Area Ford dealerships EXCEPT THIS ONE. After our experience, I would not wish this place on anyone, so think twice a RUN DON’T WALK to any of the Bay Area Ford dealerships EXCEPT THIS ONE. After our experience, I would not wish this place on anyone, so think twice about making a deal at Serramonte. Our story describes the most appalling and disappointing vehicle purchasing experience we have ever had. Our son is a Mustang man. He has owned his 2008 GT since High School and is now decided to upgrade and buy a newer model. Since he lives and breathes Mustangs, there are details and amenities that he insists upon with the new one, including a manual transmission. Saturday night, Pete indicated that he had found the “car of his dreams” on his way home from a trip to Santa Cruz. The car was perfect. The trade-in offered was agreeable and things looked promising. The said car was in Colma at Serramonte Ford and we agreed to drive to Serramonte Ford the following morning from our home in Lodi to support his decision and co-sign for him. An appointment was set up for 10AM the next day. We readied for the two hour trip. When we arrived at Serramonte Ford, we immediately set to work as a team; visually inspecting, driving, admiring and readying ourselves to help seal the deal. Jon, the salesman seemed a likable fellow. Faye was nice too. Our own part was to support and serve as co-signer for our son as he initiated making his first big automotive purchase. For all three of us, this was a milestone. Although there were a few minor fixes needed with the car, it was agreed that they were not major enough to break the deal and the decision moved forward very quickly. These “fixes” included curb rash on the right front wheel, a flawed right front tire, and finally, a small cosmetic bubble in the paint of the hood. These were asked about and each time Ching was brought out to consult and confirm the requests. His responses were mostly surly and unwilling. When we sat down to gather information and initiate the financing, the process continued to move forward. Credit was checked. Jon scurried back and forth to the finance officer or to Ching with questions or confirmations. Finally, the finance officer came over and indicated that he was going to need a photo of the actual Social Security card of our son. Because we did not have the actual card WITH us, it was agreed that our son would drive back to Lodi, get the card and immediately text a photo of the card to the finance officer. We decided to stay in Colma and shop at the mall until our son returned from this quick trip home. As he walked out of the showroom, he turned to the salesperson and said, “Now, you won’t sell this car, will you?” The answer was, “No, it’ll be here.” We all left, indicating the we would all return to finish it all up. And we left. Two hours later, our son called and told us that he had gotten the card, sent it via text to the dealership and was on his way back to Serramonte. A few minutes later, he called and said that the dealership called back and also requested a pay stub so he went back for that. We were just waiting for our son to return to Colma when he again called and said, “You won’t believe this. The dealership just called and said they sold the car.” My wife and I returned to the dealership. Ching had vanished. The financier threw a “sorry it didn’t work out” apology in our direction and we were beside ourselves with disappointment and anger. Jon was with a customer. I called my son and told him we were coming home. I poured out my story to floor manager Daniel and he tried mightily to rectify, but there were no other deals or cars like this one. The financier also stated that “we didn’t promise to hold that car.” It was stated that this was a “first served” basis. But WE WERE FIRST, and well, They sold the car right out from under us, with very little regret. It was simply awful. More

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