Sebastian Castillo

My experience with Showcase Honda was disappointing and aligns with numerous other negative reviews. They add approximately $1,500 (not included in the list price) for a "Showcase Value Package" and "Zakte aligns with numerous other negative reviews. They add approximately $1,500 (not included in the list price) for a "Showcase Value Package" and "Zaktek" extras that offer little to no real benefit to the buyer. We purchased a used vehicle on a Friday afternoon. While the sales rep had the car washed and waiting which was appreciated the interior hadn't been detailed at all. We found a 200mg caffeine pill in the center console and dried spill stains around the cupholders. They promised to clean it while we completed the paperwork, but after everything was signed, my family and I waited another 30 minutes for the car to be brought around. After a couple of days, I had second thoughts and noticed they advertise a "Love It or Leave It" 3-day/300-mile guarantee. I called Sunday morning to ask about buying back my trade-in and even drove back to the dealership that same day. I was told nothing could be done until the vehicle was “inspected.” By Tuesday, my trade-in was already listed for sale on their website. Despite contacting them multiple times a day, I couldn’t get a straight answer or any pricing. They mentioned they’d sell it back to me for $500 over their cost, which gave me some hope but after nearly a week of follow-ups, a sales manager finally got back to me Thursday afternoon to tell me the car had been sold. His exact words: "We're in the business of making money." Legally, they’re under no obligation to take back the car or sell me my trade-in, but the delays, lack of transparency, and misleading communication were incredibly frustrating. This experience has completely eroded my trust in traditional car dealerships. Consumers deserve better protection in situations like this. I won’t be buying another car from a dealership again especially not from Showcase Honda. More

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The truck we bought is everything we wanted. We have still not received paperwork via email regarding purchase. We have still not received paperwork via email regarding purchase. More

by Readerlady Verified Customer Verified Customer

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Best Honda dealership in the valley! I am giving them five stars🌟🌟🌟🌟🌟 Shop here, don’t waste your time shopping around they have everything you need. I am giving them five stars🌟🌟🌟🌟🌟 Shop here, don’t waste your time shopping around they have everything you need. More

by JDIAZ20102002 Verified Customer Verified Customer

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Latino excellence. Wishing them the best in their careers. Thank you! Spent a lot of time with us getting to know us. Wishing them the best in their careers. Thank you! Spent a lot of time with us getting to know us. More

by RREYES9595 Verified Customer Verified Customer

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Sebastian was a great representative with very nice customer service & professionalism! Fernando was great too! Great people! Thank you! customer service & professionalism! Fernando was great too! Great people! Thank you! More

by CINDYCORTEZ2000 Verified Customer Verified Customer

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This is in response to a one star review I submitted in late July. Immediately after purchasing a 2016 Corolla I discovered a broken motor mount at a price of $444.80 of which I paid. After much texting S late July. Immediately after purchasing a 2016 Corolla I discovered a broken motor mount at a price of $444.80 of which I paid. After much texting Showcase Honda decided to reimburse me the $444.80. Good job, Thanks Showcase Honda. More

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Would definitely not recommend this dealer . Was sold a terrible truck . Doug the salesman not trustworthy. They will try and get every penny out of you Was sold a terrible truck . Doug the salesman not trustworthy. They will try and get every penny out of you More

by ITURRALDEEDUARDO1992 Verified Customer Verified Customer

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Quick and easy. In and out the door in less than 90 minutes. It was great. In and out the door in less than 90 minutes. It was great. More

by chadinazdesert Verified Customer Verified Customer

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Quick and easy purchase, everyone was very nice to work with. Would recommend the dealership to others with. Would recommend the dealership to others More

by SHAUNJACKSON24 Verified Customer Verified Customer

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Sebastian Castillo was very helpful in my purchase of a new car and worked around my schedule. new car and worked around my schedule. More

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