Sean Pierce

MY EXPERIENCE WAS VERY GOOD AND I'M PROUD TO BE CUSTOMER AT SOUTHERN HYUNDAI CHESAPEAKE CAR SERVICES AT SOUTHERN HYUNDAI CHESAPEAKE CAR SERVICES More

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I Don't Why Would It Taken Four Hours Of Time To Fix Two Tires On My Car. Also They Lost The Air Caps On Both Of My Tires Tires On My Car. Also They Lost The Air Caps On Both Of My Tires More

by Everyone Loves Everyone Verified Customer Verified Customer

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Ever since the staff changed in the service department, my experience has been outstanding! Sean typically helps me, and he’s always pleasant, knowledgeable, and makes the entire service process seamless. my experience has been outstanding! Sean typically helps me, and he’s always pleasant, knowledgeable, and makes the entire service process seamless. More

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Waiting 3 hours for inspection is unacceptable. They forgot about me. I came early to avoid a problem and I was still the last one. I had a broken arm and wanted to go home. They gave no explanati They forgot about me. I came early to avoid a problem and I was still the last one. I had a broken arm and wanted to go home. They gave no explanation and no apology. More

by ROBIERN91 Verified Customer Verified Customer

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Overall a 3. Customer service and communication was poor. 4 text and 5 phone calls unanswered. I understand the service department is understaffed. Service on the Customer service and communication was poor. 4 text and 5 phone calls unanswered. I understand the service department is understaffed. Service on the car was EXCELLENT. Runs like new with brakes, tires and some engine work. $2,200 cost but if it keeps running like it has this week, it will be well worth it! Great job by the person who did the work on the car. Thank you. More

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We really like the service overall. However, it takes a bit too long to get in for an appointment. We dropped off the vehicle the night before, and when we hadn't heard an update by mid However, it takes a bit too long to get in for an appointment. We dropped off the vehicle the night before, and when we hadn't heard an update by midday, we tried calling but was told everyone was busy but they would call us back. Couple hours later, no call, we tried calling again and got the same answer. Called the third time, got the same answer. Finally, about an hour before closing we got a call saying it was ready and that if we couldn't get there in time they could hold it overnight. Seeing as how we need that vehicle on a daily basis, we dropped what we were doing and headed straight there. Also, we had to go through all of this because our previous appointment for a recall fix was not done correctly. The whole reason we had to bring it in was to undo and then correctly fix the recall issue. It would have been much more convenient if we were offered a complimentary car for the day and definitely had better communications, even if by text. We understand staffing issues, but those should not be our issues. But like I said, overall we are happy with the service and everybody is very nice. Exception obviously is the service in which the recall was not fixed correctly. More

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Did not feel as if I was treated properly as far as my expectations of the dealership expectations of the dealership More

by Joverton223 Verified Customer Verified Customer

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They were great. We had an intermittent issue that was hard to spot but they test drove the vehicle multiple times to try to pinpoint things. They made following up w We had an intermittent issue that was hard to spot but they test drove the vehicle multiple times to try to pinpoint things. They made following up with them super easy and everyone was super nice. More

by BENJAMINPERDUE23 Verified Customer Verified Customer

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Recently purchased my car and brought it in for its first oil change. Service counter personnel were very nice and polite, called for the appointment and they got me in the next day. However, the low rating oil change. Service counter personnel were very nice and polite, called for the appointment and they got me in the next day. However, the low rating because it took them three hours to do the oil change and they didn’t even reset the oil maintenance notification. Not sure the Southern Hospitality save of $60 was worth 3 hours of my time. More

by 123 Verified Customer Verified Customer

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VERY SATISFIED AND PROFESSIONAL MY EXPERIENCE WITH THE DEALERSHIP WAS GOOD AND SATISFIED THE MEMBERS AT THE DEALERSHIP ARE ALSOME DEALERSHIP WAS GOOD AND SATISFIED THE MEMBERS AT THE DEALERSHIP ARE ALSOME More

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