Sean Ernest

I loved this dealership because of the incredible team, for 7 years. I missed my 3 year service pre paid-plan by a week. When I called two weeks in advance I wasn't informed that my last visit wasn't cov for 7 years. I missed my 3 year service pre paid-plan by a week. When I called two weeks in advance I wasn't informed that my last visit wasn't covered. When I asked if it was all okay, the phone operator told me I was. The day before my scheduled visit, I was left a voice mail stating that I was out of warranty by 3 days. My service agreement visit wasn't honored. When I went in for service I asked the service manager why they didn't explain all of this when I made the appointment. I prepaid for a $1,300.00 service plan. I missed by 3 days and wasn't alerted when I made my appointment, was specifically told I was still covered. When I dropped my car off for service, and questioned this very unfair practice, the service GM told me I was "entitled" and didn't deserve service. I was and am still stunned. Please review the footage. I have sold over 10 Subarus for you based on service, ask Andre! To call me entitled was the most denigrating thing I have heard in a long, long time. He threw my car keys at me and told me to "go find my car in the lot". What happened to the kind service folks at Subaru? Belittling someone in front of others I'm guessing made his day feel better. As a business owner, his treatment of me was deplorable. I didn't deserve that "discriminatory comment". Please review your tapes and watch this transaction. Calling me entitled is racist and denigrating. I asked Andre afterwards to please call me with the GM, haven't heard anything from anyone. I'm just waiting to hear something from Subaru. I'm truly, still in shock. Please watch the video exchange! It was horrendous! More

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Overall great service from sales, finance and the service department. I can tell from my limited interactions so far the staff have experience and do not change frequently which I take as a good sign. department. I can tell from my limited interactions so far the staff have experience and do not change frequently which I take as a good sign. More

by duncan.hays Verified Customer Verified Customer

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I drive an hour to use this service dept. That probably says how much I trust it. That probably says how much I trust it. More

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I can't rate service. Car seems to be working well. I had routine maintenance work done. My concern in the 4 Subarus that I've had is the tire minder which seems flaky i Car seems to be working well. I had routine maintenance work done. My concern in the 4 Subarus that I've had is the tire minder which seems flaky in each one. I go in and have tire pressure adjusted. The weather affects it no matter what. It makes me nervous to see the reminder appear! I was told it might be defective and need replaced. Not given a cost but knowing how unreliable it has been in each car; I think I'd rather just put a black piece of tape across that part of the dash readings so I can't see it. Note: To submit this, I had to put in a name and number of stars but that is onlydone because I had to do it to submit my review. More

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My experience with Annapolis Subaru was exceptional. Everything went smoothly completely through the delivery of my car. Everything went smoothly completely through the delivery of my car. More

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Very professional; thorough; great customer service; wonderful, comfortable waiting area; we will definitely return with our Subaru. wonderful, comfortable waiting area; we will definitely return with our Subaru. More

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Annapolis Subaru has been very professional and has helped us sort out several issues. Our car is now running great helped us sort out several issues. Our car is now running great More

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Service was easy to schedule and prompt once arriving. The waiting area was clean and comfortable. Everyone was polite, friendly and helpful, The waiting area was clean and comfortable. Everyone was polite, friendly and helpful, More

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Excellent customer service, also appreciated fitting me in at the last minute to look at my car, thorough explanations leaving me feeling confident in my car’s safety. in at the last minute to look at my car, thorough explanations leaving me feeling confident in my car’s safety. More

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This is my second Subaru from this dealership. Their customer service is outstanding, I would recommend the Annapolis Subaru . Their customer service is outstanding, I would recommend the Annapolis Subaru . More

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