Sean Eden

Friendly,I feel like they really was helpful And cared about getting me a good deal about getting me a good deal More

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Absolutely HORRIBLE experience with this dealer. My wife and I traded in my Ram for a 20223 Sportage. The sales experience was decently smooth with the exception of the sales manager telling me the My wife and I traded in my Ram for a 20223 Sportage. The sales experience was decently smooth with the exception of the sales manager telling me the only way he would do my deal is if I purchased a $3000. Extended warranty due to the fact the bank approval would not allow him to rip me off to the amount I originally agreed to and my payment was actually going to be $80 lower a month then I agreed to. I went along because I was told it was my only option. They told me they would rush the payoff check within 3 business days since I had a payment due in 7 days. I checked the balance on my old loan 6 days later and it still showed a balance. I called where that loan was from and they informed me no payoff has been made. I called the dealership and talked to Amy in accounting who assured me it was made and even gave me a check # and the address it was sent to which was correct, (but of course she couldn’t find the tracking # for the check for 4 days. Amy began ignoring my calls so I contacted my salesman Brandon who was not nothing short of spectacular during my sales experience. He told me he would have a tracking number to be by noon the next day and he came through. I ran the tracking number and not only was it not sent to the address she told me she sent it to, it wasn’t even sent to a bank. Tracking showed it was signed for by a guy at a loading dock. I called the bank and they said they can’t do anything which I totally understand. I informed them that the dealership already sold the truck I traded in and they advised me not only was that highly illegal, but obviously they won’t be able to obtain the title for the new owner. Today, I went ahead and made another $700 on my trade that I haven’t even had in 18 days and even now belongs to someone else. I called the dealership and they are refusing to place a stop payment on that check and issue a new check. I am now unable to close on my mortgage because my debt to income sky rocketed because now it’s showing 2 car payments (and a late truck payment) The dealership is refusing to do anything so my next step apparently has to be a lawyer and the Better Buisness Beareu. I had a bad feeling when I was on their website the night of the day I traded my truck in and there was already multiple pictures of it online which showed all my personal belongings (including a page of temporary bank checks) and my license plate still on the truck. They couldn’t even wait until we finished the deal and I cleaned out my truck of my belongings. I truly hope you do not buy a car from this place More

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AVOID AT ALL COST DO NOT BUY FROM THIS DEALERSHIP!!! Brought a brand new 2015 Forte, I had a few credit issues but I was told by multiple SALES MANAGERS that if I kept DO NOT BUY FROM THIS DEALERSHIP!!! Brought a brand new 2015 Forte, I had a few credit issues but I was told by multiple SALES MANAGERS that if I kept the payments up on the car 12-24 months they could easily trade me into a newer KIA, put no money doen and lower my payments. Well after 24 months of perfect on time payments, a huge improvement in my credit scores, they tell me the best they can do is if I put $2500 down my payments will still jump over $125 a month because my car is o my worth half what I owe on it... I was lied to just so they could sell a car.. Avoid this dealer and KIA.... More

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SOUL MATE I actually walked into the KIA dealership with all intentions of "just looking". I was convinced that I was getting a VW from down the road. I can hon I actually walked into the KIA dealership with all intentions of "just looking". I was convinced that I was getting a VW from down the road. I can honestly say that, as much as I LOVE my new car, it was without a doubt, the AMAZING customer service that sold us! We were treated with the utmost respect, courtesy & kindness. We were definitely made to feel as if WE were important to them. Our needs and our desires were met and we are now very happily cruising in our fabulous new KIA SOUL and LOVING IT!!! Thank you to everyone at UNIVERSAL KIA Franklin, you guys ROCK!!! More

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I came in to get an oil change right when they were closing, not knowing what time they closed and they went out of their way to change my oil and rotate my tires. I have always been so pleased with th closing, not knowing what time they closed and they went out of their way to change my oil and rotate my tires. I have always been so pleased with the service they provide. they always go above and beyond for their customers. I will definitely be a customer for life because of what they do for me . I also appreciate all of the service technicians staying late to service me. that was a great example of excellent customer service and I appreciate it so much! Thank you so much for always being excellent. More

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I came in 4/6/13 to meet my mom who purchased a 2012 Dodge Avenger from Billy and decided to get an oil change. Billy scheduled the oil service for me, later he gave it to me free due my referral of my Dodge Avenger from Billy and decided to get an oil change. Billy scheduled the oil service for me, later he gave it to me free due my referral of my mom to the dealership. The Service Manager, (Sean) I believe (or guy who worked the drive in desk for service center on that day) was a good help, I mentioned that I wanted to buy a land range rover and he gave me his take from his personal experience with one. I decided to trade my car (kia sportage) in on 4/7/13 --Billy wasnt there, but Tracy was and he assisted my husband and myself with purchasing a new 2014 Kia Sorento. I am so happy with this service as I had recently had bad experience from my prior visit with financing of an extended warranty with this same dealership. So glad, I didnt give up on Kia Franklin as it did pay off big time. More

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Both Anje and Sean always remember me when I call and give my name. They take very good care of my car and me. I have never had to go back for the same problem, except when they had to order a part. give my name. They take very good care of my car and me. I have never had to go back for the same problem, except when they had to order a part. More

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Everyone was extremely helpful and pleasant to deal with. I had bad credit and no money. My trade in was a deathtrap and they were able to put me in a very good used car with a very low monthly payment. If y I had bad credit and no money. My trade in was a deathtrap and they were able to put me in a very good used car with a very low monthly payment. If you are in a rough position, I would defintiely recommend you check them out. More

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Service was timely. Very pleased and satisfied. I drive a lot so my visits here will be very frequesnt and I really need this kind of quick and efficient service. lot so my visits here will be very frequesnt and I really need this kind of quick and efficient service. More

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The customer service is EXCELLENT. They listened to my problems with my car and went out of their way to fix any problems & gave me the answers. Prices are very reasonable. Anje & Sean are very friendly & problems with my car and went out of their way to fix any problems & gave me the answers. Prices are very reasonable. Anje & Sean are very friendly & helpful. Thank You!!!! More

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