Sean Doonan

When I bought my second ever Volkswagen a Jetta tdi I was new to the diesel emissions that was on the vehicle my dpf light came on and panicked I went to Luther Brookdale Volkswagen there I met Brad at the s new to the diesel emissions that was on the vehicle my dpf light came on and panicked I went to Luther Brookdale Volkswagen there I met Brad at the service desk he asked for my vin and told me I was still covered under the vw warranty for my dpf. I scheduled an appointment for service. Jon was my advisor for both service visits under warranty. Sean was amazing and kept me posted as well as my advisor. The last the car was in for service it had 112.5k miles in October 2023 it currently has 145.6k miles in September of 2024. I did apply for a job with them but me being new to the area at Christmas I ended up going home for a visit and stayed home but I now work at my local vw dealership. The service team and Luther Brookdale Volkswagen is in my opinion better than 80% of other dealers I’ve been to. Friendly and upfront on what’s going on. I do plan a visit back to the dealer once I become a vw tech. If I still lived in Minnesota and not New York I would 100% recommend the service department for vw More

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Courteous And attentive. Kept me updated on the progress on my car too the whole process. Kept me updated on the progress on my car too the whole process. More

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You truly can not get a better team. Everyone is very nice and caring. I would trust them with my whole families vehicles. ⭐️⭐️⭐️⭐️⭐️! Everyone is very nice and caring. I would trust them with my whole families vehicles. ⭐️⭐️⭐️⭐️⭐️! More

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Advisor was very helpful, store was clean. Todd the GM greeted me once we got to the lounge. Todd the GM greeted me once we got to the lounge. More

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Elijah was absolutely wonderful to work with as we chose a vehicle for our family. He listened and worked hard to make everything happen in a very timely manner. We absolutely LOVE our new, to us, Tiguan. E a vehicle for our family. He listened and worked hard to make everything happen in a very timely manner. We absolutely LOVE our new, to us, Tiguan. Elijah made sure the vehicle was spotless for us. I will definitely be reaching out to him for any future vehicle needs. I highly recommend working with Elijah. He's really a great guy! More

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Always professional and friendly. Work done is always excellent. The facilities are clean comfortable and well appointed. Everyone seems to their jobs. Work done is always excellent. The facilities are clean comfortable and well appointed. Everyone seems to their jobs. More

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Came in with no appointment with a dying battery. They took me right in and did a thorough job with the OEM battery, computer reset, vehicle inspection and car wash! They took me right in and did a thorough job with the OEM battery, computer reset, vehicle inspection and car wash! More

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It was great that they fixed the problem they created at no charge to me. no charge to me. More

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Service was handled as scheduled with courteous staff. They also assisted in scheduling additional service and providing the parts and service I personally requested. They also assisted in scheduling additional service and providing the parts and service I personally requested. More

by gaschwartz Verified Customer Verified Customer

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They did great work, spent time with me to figure out what the best option to go with that would be the best for the car and the best for my pockets. Will be bringing my car back if I ever need anything what the best option to go with that would be the best for the car and the best for my pockets. Will be bringing my car back if I ever need anything else! More

by Brodylang36 Verified Customer Verified Customer

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