The lounge is clean and tidy.
The service staff is enthusiastic, professional, conscientious and responsible.
The service staff is enthusiastic, professional, conscientious and responsible.
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by joewang39
Service Price Transparency
xx wrote a sticky note that said I was the most handsome
guy In the whole world
guy In the whole world
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by DRIZZLE DAZZLE
Nov 20, 2024 -
Herb Chambers Toyota of Boston responded
This review means more to our team than you know! Thank you for being a loyal customer! - Herb Chambers Toyota of Boston
Sean exceeded my expectations ; did service check re
warning light issue and got it done in record time including advising re key fob .
warning light issue and got it done in record time including advising re key fob .
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by Blevy153
Service Price Transparency
Nov 13, 2024 -
Herb Chambers Toyota of Boston responded
We're delighted to hear that Sean went above and beyond during your visit at Herb Chambers Toyota of Boston! It's great to know he addressed your concerns promptly and provided helpful advice. Thank you for sharing this positive experience with us!
Prompt service, courteous staff, and immaculately clean
facility. I am new to the this dealership, and I am greatly pleased.
facility. I am new to the this dealership, and I am greatly pleased.
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by JEF
Service Price Transparency
Nov 11, 2024 -
Herb Chambers Toyota of Boston responded
JEF, we're delighted to hear that your first experience with Herb Chambers Toyota of Boston was so positive! Thank you for the kind words and we look forward to serving you again.
DO NOT GO HERE FOR ANYTHING ESPECIALLY IF YOURE A SINGLE
FEMALE!! Drive out of the city to a different Toyota if at all possible. If I could give a zero star I would. I had to take my car to the dealership
FEMALE!! Drive out of the city to a different Toyota if at all possible. If I could give a zero star I would. I had to take my car to the dealership based on the type of issue I was having. They fixed it, but charged an insane price. Two weeks later the car was having the same problem. I took it back in under warranty and the manager said they would check it out and if it was the same issue they would cover it. They called me back and said they found 5 new issues that they had not mentioned two weeks earlier when they had done a “comprehensive check”. Now they tell me I need all my brake pads replaced and a speed monitor. All of which has not even been mentioned two weeks earlier. Obviously they would not cover these repairs, which is expected as it is a different issue, but then charged me $200 for a “courtesy comprehensive check”. The manager was incredibly disrespectful and dishonest at every turn. Also, being female, I always expect it to be hard walking into anything with my car but this was by far the worst experience I have ever had.
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by tdog
Service Price Transparency
Oct 25, 2024 -
Herb Chambers Toyota of Boston responded
We regret to hear about your experience and the frustration it caused. We strive for transparency and respect in all our interactions, so it's concerning to read this feedback. We want to address these issues and ensure we find a resolution that works for you. Please feel free to reach out at your convenience. Thank you, Howie Reske - General Manager - hreske@herbchambers.com
Always excellent dependable service.
The third car we have serviced there. Highly recommend for efficient service and comfortable surroundings while you wait.
The third car we have serviced there. Highly recommend for efficient service and comfortable surroundings while you wait.
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by SDEG
Oct 23, 2024 -
Herb Chambers Toyota of Boston responded
Thank you for your continued trust in Herb Chambers Toyota of Boston! We're delighted to know you've had consistently excellent service experiences with us. Your recommendation means a lot, and we look forward to serving you again soon!
I’ve been a customer for many years.
I am always please with the service.
I am always please with the service.
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by markdonohoe725
Service Price Transparency
Oct 19, 2024 -
Herb Chambers Toyota of Boston responded
Hi Mark, we're happy to hear you’re always pleased with our service at Herb Chambers Toyota of Boston. We look forward to serving you again! Safe travels!
Good service, good timing, friendly customer service, &
convenient location want to go back to the same location
convenient location want to go back to the same location
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by hakeemone
Service Price Transparency
Oct 21, 2024 -
Herb Chambers Toyota of Boston responded
We're delighted to hear you enjoyed the service and convenience at Herb Chambers Toyota of Boston! Thank you for your kind words, and we look forward to welcoming you back soon.
Very informative work was done well.
Service Advisor Sean was very great to work with.
Service Advisor Sean was very great to work with.
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by jp4three
Service Price Transparency
Oct 10, 2024 -
Herb Chambers Toyota of Boston responded
Thank you for visiting Sean & the team here at Herb Chambers Toyota of Boston! We appreciate your positive feedback and hope we have the opportunity to serve you again in the future!
ABSOLUTELY HORRIBLE!
!!!! if you are a female NEVER go here as they will try to run you up a bill so high for things you don’t even actually need. Sean is the worst rep th
!!!! if you are a female NEVER go here as they will try to run you up a bill so high for things you don’t even actually need. Sean is the worst rep that I could have ever worked with and is so incompetent it was like talking to a 2 year old trying to get him to explain why all the things they were suggesting needed to be done to my car. He told me my engine belt was cracking and could snap at any point, so immediately I said that was fine to have done, but then when I actually got the video from the mechanic he said it was just discolored??????? My car doesn’t even have 30,000 miles on it and that should have lasted me until AT MINIMUM 50,000 miles. I was treated with such disrespect and the only person who was actually decent was the mechanic Jason who told me what actually needed be done to my car and how long I could actually go. NEVER will be going back to Toyota to get any servicing done.
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by briana_harris
Service Price Transparency