Sean Caulfield

Very confusing, I set up appointment with a person in a call center for service and spent about 1/2 an hour with the person on the phone. The person said I was all set and the dealer would call me with the call center for service and spent about 1/2 an hour with the person on the phone. The person said I was all set and the dealer would call me with the appointment time. One week on no phone call. I finally got through to the dealer and they did not have the information of my appointment. The dealer person was great and the service people were great but I was an 1/2 of an hour of my life on the phone with a person that did nothing for me. The system has to get better. More

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Service is excellent. Staff is very professional Easy to get an appointment Recommend highly Would use again Staff is very professional Easy to get an appointment Recommend highly Would use again More

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Service advisors are always helpful, knowledgeable and professional. I always feel they are being honest professional. I always feel they are being honest More

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Service is always done quickly and with a smile! They are honest and open about pricing and services They are honest and open about pricing and services More

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Short , you guys are big crooks. If you guys are the only Jeep in the Country, I'll never drive Jeep in my life. I regret every penny i spend in your establishment. If you guys are the only Jeep in the Country, I'll never drive Jeep in my life. I regret every penny i spend in your establishment. More

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No proactive updates on my vehicle status All updates where printed by me No perceived concern that they were not able to provide a service loaner passed me off to another sept almost like it wasn’t t where printed by me No perceived concern that they were not able to provide a service loaner passed me off to another sept almost like it wasn’t their problem. Was provided one reactive status update advising my vehicle would be done week before last it wasn’t and there was no update until a week ago July 5 advising it was done. This left me no ability to plan my pick up and return of said rental vehicle More

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they were able to diagnose a long standing issue correctly and fix it promptly great job! correctly and fix it promptly great job! More

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Great team. Very professional, upfront. They are also very detail oriented and keep me informed whenever I bring my truck in for service Very professional, upfront. They are also very detail oriented and keep me informed whenever I bring my truck in for service More

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The service department was excellent. I had a brake issue that I was experiencing which puzzled me since my truck is so new. The Service Tech investigated the issue and found that new rot I had a brake issue that I was experiencing which puzzled me since my truck is so new. The Service Tech investigated the issue and found that new rotors and pads for front and rear were needed and covered under warranty. To my amazement, they didn’t wait to hear from me and started the replacements. I figured it would take a day or two and it only took a few hours! Everyone I dealt with in the service department was great. More

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Great service. This trip was for new tires on the truck. I took advantage of the buy 3 get 1 for $1 promo. They got me in within a few days for an appointment. Tire This trip was for new tires on the truck. I took advantage of the buy 3 get 1 for $1 promo. They got me in within a few days for an appointment. Tires look great, Truck is driving great and they returned it washed and vacuumed! More

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