Sean Bowen

Sean Bowen is always friendly and professional and is a great asset to the dealership. Service is always quick, thorough, and friendly provided by knowledgeable service advisors. No one tries to upsell great asset to the dealership. Service is always quick, thorough, and friendly provided by knowledgeable service advisors. No one tries to upsell me something I wasn't planning to buy. More

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From the moment I decided to purchase a car from Westbrook Honda, my phone started ringing with dedicated, enthusiastic and pleasant sales people calling to start my process. It was a few minutes ov Westbrook Honda, my phone started ringing with dedicated, enthusiastic and pleasant sales people calling to start my process. It was a few minutes over the phone, a few things to docusign and a call to my insurance agency and then my car was delivered to my home and my old lease picked up. What a delightful process and the price was right too! I would like to thank Dave, Dan, Tim, Sean and the driver Tom fir the best car experience I ever encountered! More

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I have been working with Sean Bowen for a number of years now having bought a number of CRVs and Ridgelines. It is very easy to work with Sean, he always makes it a priority to say hi when I come for service now having bought a number of CRVs and Ridgelines. It is very easy to work with Sean, he always makes it a priority to say hi when I come for service, and I value the relationship we have. While I can do to a closer Honda dealer, I choose to maintain my business and service with Westbrook because of Sean and your service team. More

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Friendly service and the service attendants were attentive to my time schedule! They gave me a loaner vehicle while they repaired my car that day. attentive to my time schedule! They gave me a loaner vehicle while they repaired my car that day. More

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Great place to purchase a car! ! I would go back there for another car, definitely! ! I would go back there for another car, definitely! More

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Sales staff great…… service department and management … Don’t Care! Have been buying Honda's since 1983 most from Westbrook. In December brought in my 2021 CRV to Westbrook for it's first oil change, co Don’t Care! Have been buying Honda's since 1983 most from Westbrook. In December brought in my 2021 CRV to Westbrook for it's first oil change, completed. When I got home I double checked the oil, noticed the level was more than 1 inch above the full mark. I contacted service left a message for the service manager about issue and waited .... And waited for a response. Gave up waiting. Rather than driving back and wasting ~ 3 hours total round trip going back to dealership I decided to drain the extra oil out myself. Two hours later I had siphoned over 1 quart of oil to get to the top full mark! Still No call back. That night I received a service survey email. I took pictures of the bottles of excess oil and emalied a detailed letter to Westbrook. About 2 days later, I received a call from the service manager apologizing. No explanation of how it could happen. He told me that he had a meeting with all of his technicians and assured me it would never happen again. He offered 2 free oil changes for my inconvenience. Later I found out the the CRV with a different engine has a oil capacity ~ 1 quart greater than my engine, coincidence)? I accepted his apology and moved on. Last week I brought in my Accord for a oil change. (BTW the price has gone from 20 bucks to 50 bucks since December, talk about Covid inflation)? I spefically asked the advisor to make sure that the oil was not overfilled and that the technician wipe off any old oil drips on the vehicle crossmembers. One hour later the vehicle was ready. Before I paid I asked my advisor if the technician double checked the oil level and he said it's all set. When I got home and checked the oil level it was about 5/8 inch above the max fill mark. Once again I spent about a hour and siphoned out ~ 20 + ounces of excess oil above the max fill mark. Did he forget to change the filter …. Or leave that much old oil in the crankcase … or did the oil dispenser over pour oil? What are the odds that my 2 oil changes are the only 2 vehicles that were overfilled ? How can I trust them? Since 1983 I purchased 8 new Honda been checking and changing oil in the same bay of my garage never a issue before! If you can't trust them to do a simple task like change the oil and filter, how can you trust them to do something complicated like a cooling system or tranny fluid change or god forbid a timing belt change!!! I spent 55 bucks, wasted almost 3 hours and another 9 bucks on gas for a job that any 15 year old could complete without incident. In the almost 40 years of purchasing Hondas these last 2 service issues have left me with a bad taste for them. When I bring my vehicles in for service I have to feel comfortable that the work is being done correctly by competent mechanics! Buying a new car and spending $35k plus is more than the up front cost … service is part of the formula, now more than ever, service/maintenance is critical to the overall Cost to the “deal”! Been several weeks, I’ve written emails, responded to surveys from the dealership to discuss my service issue …. No follow up! In their follow up phone call and emails they talk about how important customer satisfaction is … but I guess mine doesn’t matter. Guess they decided my satisfaction is not worth their effort! More

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Westbrook Honda made the purchase of our Ridgeline an easy and stress-free process, during a difficult market. easy and stress-free process, during a difficult market. More

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I just signed a third lease on a 2022 Civic at Westbrook. Everything about the process was great. Throughout my 6 years of coming to Westbrook, Westbrook has always been great to deal with in both sales and Everything about the process was great. Throughout my 6 years of coming to Westbrook, Westbrook has always been great to deal with in both sales and service. To me, Westbrook Honda represents the Gold Standard in auto dealerships! More

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Sean Bowen was great! This is the second car I've purchased from Sean and he's always been friendly, respectful and informative. Tim Saunders did a great job. It's not easy walking into the finan purchased from Sean and he's always been friendly, respectful and informative. Tim Saunders did a great job. It's not easy walking into the finance managers office - Tim frequently stop by to check on me during the sales process which made me very comfortable sitting down to sign documents. Very happy with my new car. Cross between my CRV and Civic - just perfect! More

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As usual ,nothing but the highest praise and commendation to the staff at Westbrook.It has been my experience for over 25 years and 6 vehicles , that there has been no lapse in their exemplary professionalis to the staff at Westbrook.It has been my experience for over 25 years and 6 vehicles , that there has been no lapse in their exemplary professionalism ,personal attention, and stress-free transactions be it servicing or purchasing of a new vehicle. Sean Bowen is always a pleasure to deal with and takes his time and walks you through the maze and details of buying a new vehicle. A bright , energetic, and amiable rising star in a most competitive profession. A shout out also to Vanessa Seliokas -Business Manager - who is organized, most personable and able to put you at ease with the financials. Great team- great dealership! More

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