Scotty Raul

had a very disappointing experience at Napleton Hyundai. The staff was completely unprofessional from the moment I walked in. I came by this morning to drop my vehicle off to be repainted for warranty iss The staff was completely unprofessional from the moment I walked in. I came by this morning to drop my vehicle off to be repainted for warranty issues. The woman behind the service desk was too busy to on her phone to notice I was there. I let her know I was dropping my car off she rudely put her hands in my face and told me to move my car. When she finally met me outside she was aggressive. Insisting that she wouldn’t be able to help me unless I knew the person who was handling my case. I did not. I asked her to use my vin or phone number to look up my case number. I was confused why that wasn’t an option earlier. When she located my information she told me, Jenna was my service advisor and to “get up and go over there” I was in shock. All I had to do was drop my keys off and everything was too much to ask for from this woman. I asked to speak to brian the manager and she told me I wouldn’t be able to because he was in a meeting. Yesterday I spent 25 minutes on the phone begging associates to tell me how long my car would be in the shop because I needed to know if I needed a rental. I was shuffled between 8/9 people who didn’t answer one question and just sent me along to someone else. I wasn’t greeted by anyone who knew what I was talking about, I’d explain myself and be transferred to someone saying “Hi” - I’d explain myself again, and be transferred once again to repeat that cycle. When someone finally took a message, they said Brian the service manager would return my call shortly and let me know those things. Apparently he’s the only one in the office that can answer that question. To make matters worse, the gentleman on the phone told me my car would be REPAINTED AND READY FOR PICKUP by the end of day, tomorrow the latest. So imagine my shock and dismay when Brian finally sees me today and lets me know I’ll be without a car or way to work for one week. I was given conflicting information, treated with a lack of respect, and felt like my time was not valued. It seemed like no one there was on the same page or even interested in helping. I expected a much higher level of customer service from a dealership, and unfortunately, this visit left a bad impression. I won’t be returning and would not recommend this location to anyone looking for a straightforward, respectful experience. More

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On January 09, 2025 I wrote a review, which I already said was not accurate. I am fighting the website to remove it but so far no success. said was not accurate. I am fighting the website to remove it but so far no success. More

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I bought/leased a 2024 Hyundai Sonata from Craig Vitti! Excellent salesman and beautiful car! I must also thank Scotty, Kal, and Pedro who helped in the deal as well! Please see Craig Vitti for all your sa Excellent salesman and beautiful car! I must also thank Scotty, Kal, and Pedro who helped in the deal as well! Please see Craig Vitti for all your sale needs. More

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Bought a new Hyundai Kona from Craig Vitti! Craig, Scotty, and Jen in finance were all excellent!! I will be buying my next car from this dealership and from these three people again! Craig, Scotty, and Jen in finance were all excellent!! I will be buying my next car from this dealership and from these three people again! More

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Best car buying experience ever! The sales manager Chris and the Finance manager Jennifer were both amazing to work with! We are very pleased with every aspect of the experience! Def The sales manager Chris and the Finance manager Jennifer were both amazing to work with! We are very pleased with every aspect of the experience! Definitely recommend to anyone looking for a Great Deal! More

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Excellent communication with the salesperson Jimmy & general sales manager Chris. Upfront pricing & easy process. I will definitely recommend to anyone looking for a new Hyundai or Genesis! general sales manager Chris. Upfront pricing & easy process. I will definitely recommend to anyone looking for a new Hyundai or Genesis! More

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Excellent dealership to purchase a new car from! Transparency throughout the entire process. I was able to find the exact car I needed to fit my needs and budget. The extended warranty covers everyt Transparency throughout the entire process. I was able to find the exact car I needed to fit my needs and budget. The extended warranty covers everything and was very reasonably priced! More

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Dealership was amazing. So helpful at helping me find the car of my dreams. Thanks team. So helpful at helping me find the car of my dreams. Thanks team. More

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Purchasing my third hyundai im extremely excited. Jordan was my salesman and was knowledgeable across the board. Thanks again for the deal appreciate juan aswell. Jordan was my salesman and was knowledgeable across the board. Thanks again for the deal appreciate juan aswell. More

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Just wanted to let everyone know that I have had the best buying experience every time I come to Napletons on Northlake. I always deal with Jim Consolino. He has been my sales man for over 10 years and a few buying experience every time I come to Napletons on Northlake. I always deal with Jim Consolino. He has been my sales man for over 10 years and a few cars and referrals many..... both Genesis and Hyundais. I usually lease. Jim has done so much above and beyound the sale like getting me a ride home on a Sunday when I was stranded. I consider him a friend and great person. Ask for him. More

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