Scott Tierney

After an excellent service experience with Jeff Dirksen on our 2007 Jaguar XK in August, we were invited to their Customer Appreciation event at the end of September. A couple weeks prior to driving up, I on our 2007 Jaguar XK in August, we were invited to their Customer Appreciation event at the end of September. A couple weeks prior to driving up, I became interested in a 2021 Range Rover Sport on their website, and was contacted by Samir. We communicated and developed the framework of the deal (selling price, trade, etc.) over those 2 weeks. Follow-ups from Samir, Noah Serafine, and J.P. Blair came via text to confirm my interest, but were pressure-free. The transaction itself was the smoothest I have encountered - we drove the vehicle, made a minor adjustment to a couple service-related details, and had final agreement on everything within 3 minutes - the entire transaction was done in under an hour (no financing, but lots of paperwork to sign). Alex's in-car overview of the vehicle's features was comprehensive and helpful. They're an hour away from me (I'm in Cape Coral), but I'll be servicing both the Jaguar and the Range Rover there in the future. More

by CH20man Verified Customer Verified Customer

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Why in the world would you charge $50 for a loaner when your customers are buying cars for well over $100k? Feels like being nickeled and dimmed…you make money selling the car, you make money servicing the your customers are buying cars for well over $100k? Feels like being nickeled and dimmed…you make money selling the car, you make money servicing the car, you recoup money when you sell the loaner….its not like your customers have a choice about getting the car serviced…seems very petty. More

by jtilk Verified Customer Verified Customer

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Scott quickly informed us our vehicle needed a new engine. We asked if it could possibly be anything else and Scott said a new engine was the only option. He immediately referred us to a sales represe engine. We asked if it could possibly be anything else and Scott said a new engine was the only option. He immediately referred us to a sales representative. Upon learning we had a third party warranty, he attempted to get a new engine approved and the process took close to a month. It was denied a new engine by the warranty company due to sludge. Our initial invoice was over $900 for diagnostics. After consultation with the GM it was reduced to over $700, which we should be refunded because the diagnosis was incorrect. We took the car to another service center and the sludge was cleaned and a part replaced for a fraction of the cost and it runs perfectly now. The service at the second service center was far superior. Not only will we never utilize Jaguar Sarasota again, but after this experience, I will no longer take my Lexus this company's service center either. More

by DANDJRICHMOND Verified Customer Verified Customer

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Only problem I have is the charge for a loaner car. Other than that the last few experiences with the dealership has been good Other than that the last few experiences with the dealership has been good More

by MRSMHART Verified Customer Verified Customer

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Scott was extremely professional. He took the time to explain every detail and fee. I am truly impressed with his customer service and will recommend him to anyone that needs service He took the time to explain every detail and fee. I am truly impressed with his customer service and will recommend him to anyone that needs service to their vehicle. He should get a raise of course! More

by matt@babyfoxacademy.com Verified Customer Verified Customer

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Look me without appointment. Handled it right away. No hassles, great help, top notch service by Scott. Handled it right away. No hassles, great help, top notch service by Scott. More

by PBKALPHA1 Verified Customer Verified Customer

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Look me without appointment. Handled it right away. No hassles, great help, top notch service by Scott. Handled it right away. No hassles, great help, top notch service by Scott. More

by PBKALPHA1 Verified Customer Verified Customer

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Scott was just great 👍 did everything that he said he would do was very good handling a very bad situation and make it work great. 👍 would do was very good handling a very bad situation and make it work great. 👍 More

by Roberttalitsch Verified Customer Verified Customer

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Friendly knowledge staff made service visit super easy. Turnaround time was very quick. Communication was great! Turnaround time was very quick. Communication was great! More

by momandmelissa Verified Customer Verified Customer

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I am so satisfied with the courtesy and service. The staff was absolutely wonderful will definitely be coming back for service. The staff was absolutely wonderful will definitely be coming back for service. More

by anng655 Verified Customer Verified Customer

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