Scott Ticker | Page 16

Once the sale was done the rep Nigel was no help with issues I had with the vehicle. I would text and call and get no response. I was promised the car was perfect and safe to be taken home. Car ended up issues I had with the vehicle. I would text and call and get no response. I was promised the car was perfect and safe to be taken home. Car ended up having a headlight out which they gave me a run around and did not assist to get it changed out they kept referring me to go to the Infiniti dealership to get it fixed. The vehicle did not have a spare key and the main key was broken and they stated that Infiniti would be able to help me in which they could not because I would have to pay a crazy amount. The coolant of the vehicle continued to go down and once the car was dropped off twice every time I would get home the coolant would be empty. Infiniti assisted to tell me the thermostat of the vehicle was broken in which Acura of Pembroke Pines said everything was checked and safe to take home. I ended up not having my vehicle for more than two weeks and had to pay a hefty fee due to having to fix things in which Acura stated was fixed. I had to drive my car up to Pembroke multiple times until I realized that they were not going to assist in the needs I had with the vehicle. I was told I would get four brand new tires in which they only gave me two. There was a leather piece inside the vehicle in which they said they would change because it had a tear; they did not change it but only painted over it resulting in the old tear now showing. The steering wheel’s leather had something wrong with the stitching in which they did not fix either. The oil change in which they did was also noted by Infiniti that it was not done correctly as the oil was super dark and old. Overall they overpromised things to be done promised that there main purpose was to assure I was safe with the vehicle I purchased when in reality the car had multiple issues. The title of the vehicle also said it was a 4 door when I purchased a 2 door vehicle in which they also advised me I would have to figure it out with the DMV. They also told me my new plate and registration would be sent to me when in reality I was sent a letter in the mail stating I had to pick it up at the dealer which is far from where I live. In addition, I felt the finance department in where they ran my credit had horrible customer service and ran my credit incorrectly so I would have to pay more monthly for the vehicle. Within the price paid for the car and it being my first time purchasing from a dealer you would think they would consider the buyer as a high priority in which I felt neglected. Horrible dealer and horrible customer service. Infiniti dealership were flabbergasted that a Acura of Pembroke would allow that vehicle to be sold the way it was and did not approve of the work they did to the vehicle I bought. More

by s_ferro1 Verified Customer Verified Customer

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Gino and Tatiana were excellent! Friendly and knowledgeable. Douglas and Scott also made us feel welcomed! Friendly and knowledgeable. Douglas and Scott also made us feel welcomed! More

by jw1296 Verified Customer Verified Customer

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Can’t say enough good things about my experience-everyone was very communicative and great to work with. This is my first Acura and will absolutely get another because of the experience from initial contact was very communicative and great to work with. This is my first Acura and will absolutely get another because of the experience from initial contact to completing paperwork! More

by RENELOPEZ Verified Customer Verified Customer

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It was a pleasure working with Scott and Joe. The dealership is efficient with top notch people. The price I paid was what I felt was fair. I would certainly go back to this dealership. The dealership is efficient with top notch people. The price I paid was what I felt was fair. I would certainly go back to this dealership. More

by CRECEAPPRAISALS Verified Customer Verified Customer

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I’ve leased my last 5 Acuras with this dealership. The last two with Rodney. I have looked at other brands and there’s nothing better than the service at Acura of Pembroke Pines. The last two with Rodney. I have looked at other brands and there’s nothing better than the service at Acura of Pembroke Pines. More

by Timothy Moy Verified Customer Verified Customer

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Dependable service. Comfortable waiting area. Friendly staff make getting the car serviced a pleasant experience. Comfortable waiting area. Friendly staff make getting the car serviced a pleasant experience. More

by MLS Verified Customer Verified Customer

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Clean everyone was friendly and fast service, I will recommend to all of my friends anytime. recommend to all of my friends anytime. More

by hicksd1016 Verified Customer Verified Customer

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Everything about our buying a car from Acura of Pembroke Pines, Florida, was perfect. The salesman, David Campbell, listened to us and understood our needs. Along with Scott, the manager, they were able to Pines, Florida, was perfect. The salesman, David Campbell, listened to us and understood our needs. Along with Scott, the manager, they were able to help us confirm the car we wanted - a fine BMW i328 - for the price we could afford to pay. To explain our situation, Hurricane Ian brought floods through Naples and drowned our car; it was a total loss. We searched online through Carfax (we felt most comfortable buying a car that has been verified through Carfax) and called many dealers. That was when we discovered the additional fees charged by dealerships. Most fees were expected and understandable; however, some of the fees were impossible to justify. Several salesmen did not sound pleased to discuss those additional fees at all. We expanded our search outside of Naples and that's when we found a car we liked in the right price range at Acura of Pembroke Pines. It must have been our lucky day because David Campbell answered the phone. We are senior citizens, so the idea of driving across the state to see the BMW was intimidating. David did the kindest thing for us . . . he took four videos of the car and emailed them to us. We were able to have visuals of the exterior, the interior, the dashboard with all the operating gizmos and gadgets, and a final video showing the smoothness of the ride. We spoke with the manager Scott who gave us a solid quote to purchase which was exactly the final purchase price - to the penny! David delivered the car to us and it was everything promised. Of course, we highly recommend them and this dealership, especially to those people who are overwhelmed and, perhaps, intimidated by the car-buying process. The courtesy we were shown. The professionalism we witnessed. The integrity of David and Scott. These are rare qualities and they deserve to be acknowledged with our gratitude. More

by ltennant3 Verified Customer Verified Customer

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The staff was very friendly from start to finish. From the first time I called, to reception, to sales, to finance; throughout the whole process really. I felt welcomed and understood. From the first time I called, to reception, to sales, to finance; throughout the whole process really. I felt welcomed and understood. More

by GORIC001 Verified Customer Verified Customer

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Everyone was very helpful and attentive to any questions and concerns I had. The process was smooth from beginning to end. I would highly recommend James Chalmers to anyone looking to buy or lease an Acura! and concerns I had. The process was smooth from beginning to end. I would highly recommend James Chalmers to anyone looking to buy or lease an Acura! More

by alexandra.rojas0202 Verified Customer Verified Customer

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