Scott Sutton

BMW service department communicated every step of way. They great about taking a care my quickly in an emergency situation. They great about taking a care my quickly in an emergency situation. More

by PJABBASI Verified Customer Verified Customer

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As always, a great service experience from BMW of Bakersfield and service advisor Scott Sutton. I always appreciate Scott’s excellent communication, and I really like the “video tour” they send me d Bakersfield and service advisor Scott Sutton. I always appreciate Scott’s excellent communication, and I really like the “video tour” they send me documenting the technician’s inspection results of the mechanicals of my BMW.. More

by TKUEKES Verified Customer Verified Customer

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Scott is always great to work with and the work was done same day. Car was washed as well. same day. Car was washed as well. More

by DLUNA261203 Verified Customer Verified Customer

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Brought the vehicle in without an appointment in the morning for a noise in the frontend had the vehicle back to me by lunch washed and ready for pickup. morning for a noise in the frontend had the vehicle back to me by lunch washed and ready for pickup. More

by ksorenson0 Verified Customer Verified Customer

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I felt there was good communication about what my car needed to have done and my car was completed at the time I needed it by. needed to have done and my car was completed at the time I needed it by. More

by JANNA Verified Customer Verified Customer

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My interaction with Scott Sutton whether on the phone or in person has always been very professional and always a pleasure to work with him! in person has always been very professional and always a pleasure to work with him! More

by SHIVKAPOOR Verified Customer Verified Customer

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Scott is very nice. He updated, texted me the whole processed until I picked up my X3. The only problem - when I got home there was scratches on my front hood. I went ba He updated, texted me the whole processed until I picked up my X3. The only problem - when I got home there was scratches on my front hood. I went back the following day and they tried to remove the scratches but some are deep and I can still see them. I'm disappointed that they didn't handle this correctly. More

by mfullmer2012 Verified Customer Verified Customer

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Scott and Jim took great care of me and got my X5 brakes done in a timely matter with professional care. very pleased done in a timely matter with professional care. very pleased More

by BRHOME Verified Customer Verified Customer

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He truly shows concern for the client and wants to make sure we are happy! Need more like him! sure we are happy! Need more like him! More

by beltorres1976 Verified Customer Verified Customer

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Poor customer service. I was promised a service would be completed and it was not. I spoke with service manager and he assured me it would be completed and it still was not I was promised a service would be completed and it was not. I spoke with service manager and he assured me it would be completed and it still was not done even after they texted me it had been completed. I was mislead. More

by ASHANTI_BROWN Verified Customer Verified Customer

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