Scott Smith | Page 3

Pat Lobb Toyota of McKinney responded

Thank you for your feedback and for giving us the opportunity to work with you. We completely understand that the car buying process has changed over the years, and that no-haggle pricing can feel different — especially for experienced buyers like yourself. The model you were interested in is currently in very high demand with limited availability, which is why we’re offering it at market-based pricing with no markups. While we couldn’t adjust the price this time, we always strive to be upfront, fair, and transparent with every customer. We truly appreciate your business and hope to have the chance to assist you again in the future — perhaps with a model that offers more pricing flexibility. We do appreciate you recognizing Jimmy, Connor and Scott.